Raisely had 29 outages in the last 2 years totaling 493h 8m of downtime — averaging 1.2 incidents per month.
There were 29 Raisely outages since June 12, 2025 totaling 493h 8m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are currently investigating an issue where some users are experiencing blank pages when loading raisely. We have identified the cause and are working to restore access.
This incident has been resolved.
We have resolved an issue that was preventing profile pages from loading. All systems are now operating normally.
A recent deployment caused 43 donation webhook events to fail. We identified and fixed the underlying issue promptly. Our team is working to process the failed webhook events ASAP. We apologise for the inconvenience.
Raisely is experiencing an issue where media library images are appearing as broken images. We have identified the issue and we are working on a fix urgently.
This issue is now resolved. Images are loading correctly across the platform.
We are currently experiencing an issue integrating with our email service provider. Users will encounter errors when attempting to add or verify new Custom Email Sending Domains. Existing email sending is unaffected.
This issue has been resolved.
We are currently deploying a fix for missing css that will restore functionality in existing campaign templates The campaign templates we know were affected by the removed popup-vertical-stream mixin are: - conversionAppeal - conversionGivingDay - givingTuesday - peerToPeerBasic
We are continuing to monitor for any further issues.
This incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are continuing to monitor for any further issues.
We are continuing to monitor for any further issues.
Minor performance degradation is fully resolved.
This incident has been resolved.
Between 4:00-4:20 AM PST, a spike requests to our API caused temporary delays across Raisely's APIs. We've identified the root cause and fixes will be implemented to prevent this going forwards. API performance has returned to normal and all systems are operating as expected. Our customer support team will reach out directly if your campaign experienced any impact.
We are currently investigating an issue where admin users are unable to view campaign design and menu previews in the Admin panel. Our engineering team is actively working to identify and resolve the issue. We will provide updates as we have more information.
The root cause has been identified, and our engineering team is currently implementing a fix.
The issue affecting Admin design and menu previews has been resolved. Our team has verified the fix, and all preview functionality is now fully restored. Thank you for your patience while we worked to resolve this.
We have identified an issue where some users may experience a performance issue on the Message editor page reloading at 50-90 second intervals. This issue has been identified and we are working on implementing a fix.
A fix has been implemented and we are monitoring the results.
We are continuing to monitor for any further issues.
The issue with Message page reloads is fully resolved. We thank you for your patience while we worked towards a resolution.
We experienced elevated latency on the Raisely API yesterday (15th Jan 2026), which resulted in request timeouts for downstream services. The root cause of the increased latency is still under investigation.
We are currently investigating an issue preventing a small number of users from authenticating via two-factor authentication. Our team is monitoring the situation closely and will provide updates as soon as service is restored.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We have identified an issue where donation pages are loading slowly. Users may experience delays of up to 2 minutes for the donation form to load. We are actively investigating the issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We have identified an issue where there are intermittent delays in processing donation events after payments are completed, affecting some downstream webhooks. Donations are processing successfully and payments are being recorded. The engineering team are actively investigating the issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved
Raisely has been notified of a Global Outage with Cloudflare, impacting all of our services. At this time, Cloudflare Status Page indicates services are intermittently resuming: https://www.cloudflarestatus.com/ We are monitoring the situation at this time.
Cloudflare has reported a fix has been implemented and services should be returning to normal. Users may experience intermittent issues as services return. We are continuing to monitor until the all clear from Cloudfare.
This incident has been resolved.
We are urgently investigating an issue where users are being logged out of Raisely admin due to authentication errors.
This issue has been fully resolved. We appreciate your patience and apologize for any inconvenience caused by this.
We are currently investigating an issue that is affecting the performance of our messaging system. This may cause delays in automated and manual email delivery.
This issue is resolved now. The performance of the messaging queue has returned to normal.
We’re aware of delays affecting the Raisely API, which may result in slower loading times within Raisely Admin. Our engineering team is investigating the issue and working to restore normal performance as quickly as possible. We apologize for the disruption and appreciate your patience.
After making some adjustments, we are now monitoring API performance for any further issues. Thank you for your patience.
API performance has returned to normal. This issue is now resolved. Thank you again for your patience.
Due to ongoing system outages with Strava, the Raisely–Strava integration is currently unavailable. We are monitoring Strava’s status page for updates: https://status.strava.com/
Strava resolved their incidents by 15:38 PDT. Their services are now expected to be operating normally.
We are experiencing the same automated messaging delays as yesterday (October 14th AEST). Messages will be delayed but will be delivered. The team is working on a resolution for this issue. Thank you for your patience.
We have identified another issue that we are actively fixing and testing. We thank you for your continued patience while we work to resolve this issue.
A fix has been implemented and we are currently monitoring the results. The system is processing a backlog of email messages, which we expect to clear within the next 6-12 hours. We sincerely apologize for the inconvenience and appreciate your patience as the system catches up.
We have been monitoring system performance over the past 12 hours and have implemented an additional solution to increase processing capacity for messages. The backlog is still being processed, and we appreciate your patience as the system catches up.
The issue has been resolved. We sincerely thank you for your patience throughout this incident.
We are currently experiencing an outage of automated messages being triggered and sent from Raisely. Our engineering team is looking into the issue to resume regular services as soon as possible.
The root cause has been identified and a fix has been deployed to fix the issue. The system is working through a backlog of emails to be processed. We expect the backlog to be cleared in the next 8 hours. After which, functionality of the messaging service will return to normal. We apologise for any inconvenience caused by this issue. We thank you for your patience during this time.
This incident has been resolved.
We are currently experiencing an outage of the Raisely Admin page affecting users accessing from New Zealand and Australia Regions. Our engineering team are looking into the issue to resume regular services as soon as possible.
A fix has been implemented and we are monitoring the results.
We are continuing to monitor for any further issues.
This incident has been resolved.
We are currently experiencing a performance degradation affecting the API. Users may notice slower response times or intermittent delays when making requests. The underlying cause is under investigation by our engineering team.
The issue has been resolved. Application performance and CPU have returned to normal.
We are currently investigating an issue affecting SMS messages failing to send due an authentication error. We are actively working to resolve the problem and restore full functionality as soon as possible.
The issue has been identified and a fix is being implemented.
The SMS issue has been resolved. All messaging services are now functioning normally. We apologize for any inconvenience and thank you for your patience.