Raisely Outage History
Raisely is up right nowPingoru has recorded 51 incidents for Raisely: 26 in the last 12 months and 2 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 2 | 0 of 720 (0%) |
| May 2026 | 2 | 1 of 744 (0%) |
| June 2026 | 4 | 7 of 720 (1%) |
| July 2026 | 2 | 25 of 744 (3%) |
| August 2026 | 1 | 2 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 1 | 0 of 574 (0%) |
Incidents, newest first
Major October 15, 2025 Backend Processing Delays in Raisely Admin 5d 2h Marketing Automation, API, Admin Panel
Started Oct 15, 2025, 10:18 PM UTC· resolved Oct 21, 2025, 12:34 AM UTC
- investigating Oct 15, 2025, 10:18 PM UTC
We are currently investigating an issue where default messages are not being created when a new campaign is created or an existing campaign is duplicated.
- investigating Oct 15, 2025, 10:20 PM UTC
We are continuing to investigate this issue.
- identified Oct 16, 2025, 12:46 AM UTC
The issue has been identified and a fix is being implemented.
- identified Oct 16, 2025, 01:11 AM UTC
The engineering team are actively working to restore regular services. As a result of this issue, please note that webhook events for some campaigns are delayed and will resume processing once the issue has been resolved.
- monitoring Oct 16, 2025, 03:41 AM UTC
We have implemented a solution, and the system is currently processing a backlog of interactions. We are closely monitoring progress and appreciate your patience as the system catches up.
- monitoring Oct 16, 2025, 11:43 PM UTC
We are continuing to monitor the system as performance returns to normal.
- monitoring Oct 16, 2025, 11:44 PM UTC
We are continuing to monitor the system as performance returns to normal.
- monitoring Oct 17, 2025, 09:15 PM UTC
We are continuing to monitor the system as performance returns to normal. The queue is steadily decreasing, though some minor processing delays may still occur as it fully clears.
- monitoring Oct 20, 2025, 04:23 AM UTC
We are continuing to experience delays in backend processing due to a backlog of interactions. Our team is actively monitoring the backlog and investigating improvements to increase processing speed. We apologize for the inconvenience and appreciate your patience as we work to resolve this.
- resolved Oct 21, 2025, 12:34 AM UTC
This incident has been resolved. We identified the cause and made adjustments to restore normal performance. We appreciate your patience and understanding while we worked to resolve this.
Major October 14, 2025 Delays Sending Automated Messages 1d 1h Marketing Automation
Started Oct 14, 2025, 08:55 PM UTC· resolved Oct 15, 2025, 09:56 PM UTC
- investigating Oct 14, 2025, 08:55 PM UTC
We are experiencing the same automated messaging delays as yesterday (October 14th AEST). Messages will be delayed but will be delivered. The team is working on a resolution for this issue. Thank you for your patience.
- investigating Oct 15, 2025, 12:04 AM UTC
We have identified another issue that we are actively fixing and testing. We thank you for your continued patience while we work to resolve this issue.
- monitoring Oct 15, 2025, 06:00 AM UTC
A fix has been implemented and we are currently monitoring the results. The system is processing a backlog of email messages, which we expect to clear within the next 6-12 hours. We sincerely apologize for the inconvenience and appreciate your patience as the system catches up.
- monitoring Oct 15, 2025, 09:12 PM UTC
We have been monitoring system performance over the past 12 hours and have implemented an additional solution to increase processing capacity for messages. The backlog is still being processed, and we appreciate your patience as the system catches up.
- resolved Oct 15, 2025, 09:56 PM UTC
The issue has been resolved. We sincerely thank you for your patience throughout this incident.
Critical October 14, 2025 Automated Messages Not Sending 15h Marketing Automation
Started Oct 14, 2025, 12:32 AM UTC· resolved Oct 14, 2025, 03:32 PM UTC
- investigating Oct 14, 2025, 12:32 AM UTC
We are currently experiencing an outage of automated messages being triggered and sent from Raisely. Our engineering team is looking into the issue to resume regular services as soon as possible.
- monitoring Oct 14, 2025, 06:02 AM UTC
The root cause has been identified and a fix has been deployed to fix the issue. The system is working through a backlog of emails to be processed. We expect the backlog to be cleared in the next 8 hours. After which, functionality of the messaging service will return to normal. We apologise for any inconvenience caused by this issue. We thank you for your patience during this time.
- resolved Oct 14, 2025, 03:32 PM UTC
This incident has been resolved.
Critical October 8, 2025 Raisely Admin Outage 21m Admin Panel
Started Oct 08, 2025, 09:09 PM UTC· resolved Oct 08, 2025, 09:30 PM UTC
- investigating Oct 08, 2025, 09:09 PM UTC
We are currently experiencing an outage of the Raisely Admin page affecting users accessing from New Zealand and Australia Regions. Our engineering team are looking into the issue to resume regular services as soon as possible.
- monitoring Oct 08, 2025, 09:13 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Oct 08, 2025, 09:23 PM UTC
We are continuing to monitor for any further issues.
- resolved Oct 08, 2025, 09:30 PM UTC
This incident has been resolved.
Minor October 2, 2025 Performance Degradation on API 9h API
Started Oct 02, 2025, 06:35 AM UTC· resolved Oct 02, 2025, 03:36 PM UTC
- investigating Oct 02, 2025, 06:35 AM UTC
We are currently experiencing a performance degradation affecting the API. Users may notice slower response times or intermittent delays when making requests. The underlying cause is under investigation by our engineering team.
- resolved Oct 02, 2025, 03:36 PM UTC
The issue has been resolved. Application performance and CPU have returned to normal.
Major September 20, 2025 SMS Messages Failing to Send 2h 39m API
Started Sep 20, 2025, 01:59 AM UTC· resolved Sep 20, 2025, 04:39 AM UTC
- investigating Sep 20, 2025, 01:59 AM UTC
We are currently investigating an issue affecting SMS messages failing to send due an authentication error. We are actively working to resolve the problem and restore full functionality as soon as possible.
- identified Sep 20, 2025, 02:15 AM UTC
The issue has been identified and a fix is being implemented.
- resolved Sep 20, 2025, 04:39 AM UTC
The SMS issue has been resolved. All messaging services are now functioning normally. We apologize for any inconvenience and thank you for your patience.
Notice August 19, 2025 Resend Receipt Errors 2h 9m
Started Aug 19, 2025, 01:41 AM UTC· resolved Aug 19, 2025, 03:51 AM UTC
- investigating Aug 19, 2025, 01:41 AM UTC
We are currently investigating an issue affecting the ability to resend receipts. Users have reported failures when attempting to resend receipts, and our team has identified an internal error as the cause. We are actively working to resolve the problem and restore full functionality as soon as possible.
- identified Aug 19, 2025, 02:23 AM UTC
We've identified the issue and have restarted a service on our end to restore functionality. Receipts are now being successfully resent. We're continuing to investigate the root cause to implement a permanent solution.
- monitoring Aug 19, 2025, 03:14 AM UTC
We are actively monitoring platform health after the erroring service was restored.
- resolved Aug 19, 2025, 03:51 AM UTC
The incident has been resolved.
Notice July 15, 2025 API Errors –
Started Jul 15, 2025, 07:00 PM UTC· resolved Jul 15, 2025, 07:00 PM UTC
- resolved Jul 17, 2025, 12:12 AM UTC
A notice for customers affected by API errors starting at approximately 11:47am PT on July 15th. The engineering team was working on an important security enhancement to improve the service quality and prevent fraudulent and malicious activity. While working on these enhancements the firewall blocked legitimate endpoints resulting in some errors with our APIs. We have now resolved these issues and working on preventing them going forward with the reinforced security measures.
Major June 30, 2025 Messages and Reporting Down 30m Admin Panel
Started Jun 30, 2025, 11:59 PM UTC· resolved Jul 01, 2025, 12:29 AM UTC
- identified Jun 30, 2025, 11:59 PM UTC
Raisely is currently experiencing downtime within our Messages page and an error in Reports when viewing or creating a report. The Engineering team have identified the issue and are implementing the fix. We thank you for your patience as we work to restore these services as soon as possible.
- monitoring Jul 01, 2025, 12:09 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 01, 2025, 12:29 AM UTC
The issue has been resolved! Messages and Reports are now fully operational.
Critical June 12, 2025 Intermittent Outages due to 3rd Party Service Providers Google and Cloudflare 6h 26m Websites, Donation & Payment Processing, Registration & Ticketing Processing, Marketing Automation and 2 more
Started Jun 12, 2025, 06:47 PM UTC· resolved Jun 13, 2025, 01:13 AM UTC
- investigating Jun 12, 2025, 06:47 PM UTC
We are currently investigating intermittent outages that may be caused by a major global outage of a 3rd party service provider. We thank you for your patience as we work on restoring services as soon as possible.
- identified Jun 12, 2025, 08:47 PM UTC
We have confirmed the current outages we are experiencing on Raisely are a result of a major global outage of our 3rd party service providers, Google and Cloudflare. We thank you for your patience and we will continue to provide updates.
- identified Jun 12, 2025, 10:32 PM UTC
We’re receiving updates from Google and Cloudflare indicating that services are gradually being restored. As a result, Raisely services may begin returning to normal. We appreciate your patience and understanding as we await full restoration of service.
- resolved Jun 13, 2025, 01:13 AM UTC
Google has been working to restore all service. The Google services used by Raisely are now fully operational. All systems should be functioning as expected. We will continue to monitor the situation and provide updates if necessary.
Major April 29, 2025 Custom CSS Issues 1h 22m Websites
Started Apr 29, 2025, 09:50 PM UTC· resolved Apr 29, 2025, 11:12 PM UTC
- investigating Apr 29, 2025, 09:50 PM UTC
We’re investigating an issue that impacts the application of custom CSS to campaigns. We will provide an update as soon as this has been resolved. Please refer to this Raisely Status page for updates.
- identified Apr 29, 2025, 10:26 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Apr 29, 2025, 11:12 PM UTC
This incident has been resolved.
Critical April 29, 2025 Custom Domain Verification Errors 2h 12m Websites
Started Apr 29, 2025, 09:00 PM UTC· resolved Apr 29, 2025, 11:12 PM UTC
- investigating Apr 29, 2025, 09:00 PM UTC
We are currently experiencing an issue that affects new custom domains, where an internal server error will appear when you try to verify. You might also see an error message on existing domains that have already been verified. We've tested this on our end and confirm that the error is a false flag, and that the verified domain will continue working as expected. We will provide an update as soon as this has been resolved. We appreciate your patience in the mean time!
- identified Apr 29, 2025, 10:26 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Apr 29, 2025, 11:12 PM UTC
This incident has been resolved.
Critical February 10, 2025 API outage 18m API
Started Feb 10, 2025, 08:12 PM UTC· resolved Feb 10, 2025, 08:30 PM UTC
- investigating Feb 10, 2025, 08:12 PM UTC
We have noticed an API outage. We are currently investigating.
- monitoring Feb 10, 2025, 08:14 PM UTC
The issue is resolved. We are currently monitoring the situation
- monitoring Feb 10, 2025, 08:18 PM UTC
We are continuing to monitor for any further issues.
- resolved Feb 10, 2025, 08:30 PM UTC
This incident has been resolved.
Major November 26, 2024 Hosting Failures 24m Websites
Started Nov 26, 2024, 10:54 PM UTC· resolved Nov 26, 2024, 11:18 PM UTC
- investigating Nov 26, 2024, 10:54 PM UTC
We are aware of an issue with our upstream hosting provider that is impacting customer websites.
- monitoring Nov 26, 2024, 11:02 PM UTC
We've identified the issue, have implemented a fix and are monitoring
- resolved Nov 26, 2024, 11:18 PM UTC
This incident has been resolved.