Raisely Outage History

Raisely is up right now

Raisely had 36 outages in the last 2 years totaling 38h 32m of downtime — averaging 1.5 incidents per month.

There were 36 Raisely outages since June 10, 2024 totaling 38h 32m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://www.raiselystatus.com

Notice August 19, 2025

Resend Receipt Errors

Detected by Pingoru
Aug 19, 2025, 01:41 AM UTC
Resolved
Aug 19, 2025, 03:51 AM UTC
Duration
2h 9m
Timeline · 4 updates
  1. investigating Aug 19, 2025, 01:41 AM UTC

    We are currently investigating an issue affecting the ability to resend receipts. Users have reported failures when attempting to resend receipts, and our team has identified an internal error as the cause. We are actively working to resolve the problem and restore full functionality as soon as possible.

  2. identified Aug 19, 2025, 02:23 AM UTC

    We've identified the issue and have restarted a service on our end to restore functionality. Receipts are now being successfully resent. We're continuing to investigate the root cause to implement a permanent solution.

  3. monitoring Aug 19, 2025, 03:14 AM UTC

    We are actively monitoring platform health after the erroring service was restored.

  4. resolved Aug 19, 2025, 03:51 AM UTC

    The incident has been resolved.

Read the full incident report →

Notice July 15, 2025

API Errors

Detected by Pingoru
Jul 15, 2025, 07:00 PM UTC
Resolved
Jul 15, 2025, 07:00 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Jul 17, 2025, 12:12 AM UTC

    A notice for customers affected by API errors starting at approximately 11:47am PT on July 15th. The engineering team was working on an important security enhancement to improve the service quality and prevent fraudulent and malicious activity. While working on these enhancements the firewall blocked legitimate endpoints resulting in some errors with our APIs. We have now resolved these issues and working on preventing them going forward with the reinforced security measures.

Read the full incident report →

Major June 30, 2025

Messages and Reporting Down

Detected by Pingoru
Jun 30, 2025, 11:59 PM UTC
Resolved
Jul 01, 2025, 12:29 AM UTC
Duration
30m
Affected: Admin Panel
Timeline · 3 updates
  1. identified Jun 30, 2025, 11:59 PM UTC

    Raisely is currently experiencing downtime within our Messages page and an error in Reports when viewing or creating a report. The Engineering team have identified the issue and are implementing the fix. We thank you for your patience as we work to restore these services as soon as possible.

  2. monitoring Jul 01, 2025, 12:09 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 01, 2025, 12:29 AM UTC

    The issue has been resolved! Messages and Reports are now fully operational.

Read the full incident report →

Critical June 12, 2025

Intermittent Outages due to 3rd Party Service Providers Google and Cloudflare

Detected by Pingoru
Jun 12, 2025, 06:47 PM UTC
Resolved
Jun 13, 2025, 01:13 AM UTC
Duration
6h 26m
Affected: WebsitesDonation & Payment ProcessingRegistration & Ticketing ProcessingMarketing AutomationAPIAdmin Panel
Timeline · 4 updates
  1. investigating Jun 12, 2025, 06:47 PM UTC

    We are currently investigating intermittent outages that may be caused by a major global outage of a 3rd party service provider. We thank you for your patience as we work on restoring services as soon as possible.

  2. identified Jun 12, 2025, 08:47 PM UTC

    We have confirmed the current outages we are experiencing on Raisely are a result of a major global outage of our 3rd party service providers, Google and Cloudflare. We thank you for your patience and we will continue to provide updates.

  3. identified Jun 12, 2025, 10:32 PM UTC

    We’re receiving updates from Google and Cloudflare indicating that services are gradually being restored. As a result, Raisely services may begin returning to normal. We appreciate your patience and understanding as we await full restoration of service.

  4. resolved Jun 13, 2025, 01:13 AM UTC

    Google has been working to restore all service. The Google services used by Raisely are now fully operational. All systems should be functioning as expected. We will continue to monitor the situation and provide updates if necessary.

Read the full incident report →

Major April 29, 2025

Custom CSS Issues

Detected by Pingoru
Apr 29, 2025, 09:50 PM UTC
Resolved
Apr 29, 2025, 11:12 PM UTC
Duration
1h 22m
Affected: Websites
Timeline · 3 updates
  1. investigating Apr 29, 2025, 09:50 PM UTC

    We’re investigating an issue that impacts the application of custom CSS to campaigns. We will provide an update as soon as this has been resolved. Please refer to this Raisely Status page for updates.

  2. identified Apr 29, 2025, 10:26 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Apr 29, 2025, 11:12 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical April 29, 2025

Custom Domain Verification Errors

Detected by Pingoru
Apr 29, 2025, 09:00 PM UTC
Resolved
Apr 29, 2025, 11:12 PM UTC
Duration
2h 12m
Affected: Websites
Timeline · 3 updates
  1. investigating Apr 29, 2025, 09:00 PM UTC

    We are currently experiencing an issue that affects new custom domains, where an internal server error will appear when you try to verify. You might also see an error message on existing domains that have already been verified. We've tested this on our end and confirm that the error is a false flag, and that the verified domain will continue working as expected. We will provide an update as soon as this has been resolved. We appreciate your patience in the mean time!

  2. identified Apr 29, 2025, 10:26 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Apr 29, 2025, 11:12 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical February 10, 2025

API outage

Detected by Pingoru
Feb 10, 2025, 08:12 PM UTC
Resolved
Feb 10, 2025, 08:30 PM UTC
Duration
18m
Affected: API
Timeline · 4 updates
  1. investigating Feb 10, 2025, 08:12 PM UTC

    We have noticed an API outage. We are currently investigating.

  2. monitoring Feb 10, 2025, 08:14 PM UTC

    The issue is resolved. We are currently monitoring the situation

  3. monitoring Feb 10, 2025, 08:18 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Feb 10, 2025, 08:30 PM UTC

    This incident has been resolved.

Read the full incident report →

Major November 26, 2024

Hosting Failures

Detected by Pingoru
Nov 26, 2024, 10:54 PM UTC
Resolved
Nov 26, 2024, 11:18 PM UTC
Duration
24m
Affected: Websites
Timeline · 3 updates
  1. investigating Nov 26, 2024, 10:54 PM UTC

    We are aware of an issue with our upstream hosting provider that is impacting customer websites.

  2. monitoring Nov 26, 2024, 11:02 PM UTC

    We've identified the issue, have implemented a fix and are monitoring

  3. resolved Nov 26, 2024, 11:18 PM UTC

    This incident has been resolved.

Read the full incident report →

Major September 26, 2024

Messages not sending

Detected by Pingoru
Sep 26, 2024, 03:10 AM UTC
Resolved
Sep 26, 2024, 04:34 AM UTC
Duration
1h 23m
Affected: Marketing Automation
Timeline · 5 updates
  1. investigating Sep 26, 2024, 03:10 AM UTC

    We have noticed that messages aren't currently sending and are investigating.

  2. identified Sep 26, 2024, 03:17 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Sep 26, 2024, 03:28 AM UTC

    A fix has been implemented. We're monitoring the results and checking that failed messages are now sent.

  4. monitoring Sep 26, 2024, 03:28 AM UTC

    We are continuing to monitor for any further issues.

  5. resolved Sep 26, 2024, 04:34 AM UTC

    This incident has been resolved. All failed emails have now been sent.

Read the full incident report →

Critical September 1, 2024

Hosting issue

Detected by Pingoru
Sep 01, 2024, 07:21 PM UTC
Resolved
Sep 01, 2024, 08:20 PM UTC
Duration
59m
Affected: Websites
Timeline · 5 updates
  1. investigating Sep 01, 2024, 07:30 PM UTC

    We are aware of an issue with our upstream hosting service.

  2. investigating Sep 01, 2024, 07:48 PM UTC

    Our upstream hosting provider has acknowledged a network outage and is investigating

  3. identified Sep 01, 2024, 07:48 PM UTC

    Our upstream hosting provider has acknowledged a network outage and is investigating

  4. monitoring Sep 01, 2024, 08:08 PM UTC

    Service has been restored in all regions, we are continuing to monitor

  5. resolved Sep 01, 2024, 08:20 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice June 10, 2024

Issues with adding new custom email sending domains

Detected by Pingoru
Jun 10, 2024, 05:01 PM UTC
Resolved
Jun 11, 2024, 03:47 PM UTC
Duration
22h 46m
Timeline · 2 updates
  1. identified Jun 10, 2024, 05:01 PM UTC

    We are currently working on resolving an issue with adding new custom email sending domains. This does not impact existing email domains.

  2. resolved Jun 11, 2024, 03:47 PM UTC

    This incident has been resolved.

Read the full incident report →