Raisely experienced a major incident on December 9, 2025 affecting Donation & Payment Processing, lasting 1h 10m. The incident has been resolved; the full update timeline is below.
Affected components
Donation & Payment Processing
Update timeline
- investigating Dec 09, 2025, 11:20 PM UTC
We have identified an issue where donation pages are loading slowly. Users may experience delays of up to 2 minutes for the donation form to load. We are actively investigating the issue.
- identified Dec 10, 2025, 12:11 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Dec 10, 2025, 12:16 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 10, 2025, 12:30 AM UTC
This incident has been resolved.