Raisely experienced a minor incident on January 29, 2026 affecting Admin Panel, lasting 8h. The incident has been resolved; the full update timeline is below.
Affected components
Admin Panel
Update timeline
- identified Jan 29, 2026, 04:18 PM UTC
We have identified an issue where some users may experience a performance issue on the Message editor page reloading at 50-90 second intervals. This issue has been identified and we are working on implementing a fix.
- monitoring Jan 29, 2026, 09:06 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jan 29, 2026, 09:07 PM UTC
We are continuing to monitor for any further issues.
- resolved Jan 30, 2026, 12:18 AM UTC
The issue with Message page reloads is fully resolved. We thank you for your patience while we worked towards a resolution.