Raisely experienced a major incident on October 20, 2025 affecting API and Admin Panel, lasting 5h 50m. The incident has been resolved; the full update timeline is below.
Affected components
APIAdmin Panel
Update timeline
- investigating Oct 20, 2025, 09:09 PM UTC
We’re aware of delays affecting the Raisely API, which may result in slower loading times within Raisely Admin. Our engineering team is investigating the issue and working to restore normal performance as quickly as possible. We apologize for the disruption and appreciate your patience.
- monitoring Oct 21, 2025, 12:40 AM UTC
After making some adjustments, we are now monitoring API performance for any further issues. Thank you for your patience.
- resolved Oct 21, 2025, 03:00 AM UTC
API performance has returned to normal. This issue is now resolved. Thank you again for your patience.