Raisely incident

SMS Messages Failing to Send

Major Resolved View vendor source →

Raisely experienced a major incident on September 20, 2025 affecting API, lasting 2h 39m. The incident has been resolved; the full update timeline is below.

Started
Sep 20, 2025, 01:59 AM UTC
Resolved
Sep 20, 2025, 04:39 AM UTC
Duration
2h 39m
Detected by Pingoru
Sep 20, 2025, 01:59 AM UTC

Affected components

API

Update timeline

  1. investigating Sep 20, 2025, 01:59 AM UTC

    We are currently investigating an issue affecting SMS messages failing to send due an authentication error. We are actively working to resolve the problem and restore full functionality as soon as possible.

  2. identified Sep 20, 2025, 02:15 AM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Sep 20, 2025, 04:39 AM UTC

    The SMS issue has been resolved. All messaging services are now functioning normally. We apologize for any inconvenience and thank you for your patience.