Raisely experienced a major incident on December 9, 2025 affecting Donation & Payment Processing, lasting 3h 38m. The incident has been resolved; the full update timeline is below.
Affected components
Donation & Payment Processing
Update timeline
- investigating Dec 09, 2025, 10:47 PM UTC
We have identified an issue where there are intermittent delays in processing donation events after payments are completed, affecting some downstream webhooks. Donations are processing successfully and payments are being recorded. The engineering team are actively investigating the issue.
- identified Dec 10, 2025, 01:19 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Dec 10, 2025, 01:20 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 10, 2025, 02:26 AM UTC
This incident has been resolved