Raisely experienced a major incident on October 14, 2025 affecting Marketing Automation, lasting 1d 1h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 14, 2025, 08:55 PM UTC
We are experiencing the same automated messaging delays as yesterday (October 14th AEST). Messages will be delayed but will be delivered. The team is working on a resolution for this issue. Thank you for your patience.
- investigating Oct 15, 2025, 12:04 AM UTC
We have identified another issue that we are actively fixing and testing. We thank you for your continued patience while we work to resolve this issue.
- monitoring Oct 15, 2025, 06:00 AM UTC
A fix has been implemented and we are currently monitoring the results. The system is processing a backlog of email messages, which we expect to clear within the next 6-12 hours. We sincerely apologize for the inconvenience and appreciate your patience as the system catches up.
- monitoring Oct 15, 2025, 09:12 PM UTC
We have been monitoring system performance over the past 12 hours and have implemented an additional solution to increase processing capacity for messages. The backlog is still being processed, and we appreciate your patience as the system catches up.
- resolved Oct 15, 2025, 09:56 PM UTC
The issue has been resolved. We sincerely thank you for your patience throughout this incident.