Raisely incident

Issue with Admin Design & Menu Previews

Resolved after 1 hour 4 minutes, affecting Admin Panel, on February 4, 2026.

resolved Feb 04, 2026, 02:41 AM UTC

The issue affecting Admin design and menu previews has been resolved. Our team has verified the fix, and all preview functionality is now fully restored. Thank you for your patience while we worked to resolve this.

Started
Feb 04, 2026, 01:37 AM UTC
Resolved
Feb 04, 2026, 02:41 AM UTC
Duration
1h 4m
Detected by Pingoru
Feb 04, 2026, 01:37 AM UTC

Affected components

Admin Panel

Update timeline

  1. investigating Feb 04, 2026, 01:37 AM UTC

    We are currently investigating an issue where admin users are unable to view campaign design and menu previews in the Admin panel. Our engineering team is actively working to identify and resolve the issue. We will provide updates as we have more information.

  2. identified Feb 04, 2026, 01:53 AM UTC

    The root cause has been identified, and our engineering team is currently implementing a fix.

  3. resolved Feb 04, 2026, 02:41 AM UTC

    The issue affecting Admin design and menu previews has been resolved. Our team has verified the fix, and all preview functionality is now fully restored. Thank you for your patience while we worked to resolve this.

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