Is Deepgram Voice AI down?

Cogent is experiencing a backbone networking issue in LA, due to two fiber cuts. This is likely impacting a large majority of traffic flowing to the east-coast, we're looking into possible mitigations and Cogent has engineers actively working on it. https://ecogent.cogentco.com/network-status

The upstream ISP failure has been mitigated by rerouting all traffic around that provider.

Resolved Between 07:13 and 09:00 UTC, flux-general-multi Speech-to-Text requests on api.eu.deepgram.com failed shortly after the WebSocket connection was established, returning an internal server error on the first audio and closing the connection. Affected clients saw abnormal closures and reconnect loops. A low rate of residual failures continued until 11:30 UTC. This has been fully investigated, mitigated and resolved, service has fully recovered.

Between 23:18 and 23:45 UTC, a portion of streaming STT connection requests failed with 5XX errors and timeouts. While rolling out a new data center, we detected streaming errors and immediately removed it from rotation. Traffic to the new site had been intentionally limited to a small percentage while we verified the rollout, which limited the number of affected requests. This is now fully resolved.

We're seeing elevated error rate for authentication services. We are currently investigating the issue

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We're seeing elevated 503 error for v1/auth/grant endpoint.

We've resolved the issue and the service is back to normal.