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Microsoft has identified and is actively troubleshooting an issue affecting DMO and DAX Copilot for DMO within our US datacenter. More details will be provided when information is available.

We are continuing to work on a fix for this issue.

Microsoft has identified a service disruption affecting Dragon Medical One (DMO) and DAX Copilot for DMO Auth0 based SSO logins in our US datacenter. Symptoms: When launching DMO using Auth0 based SSO, users receive an error stating: - User Authentication failed; please contact your administrator We will provide additional updates as more information becomes available. We apologize for any inconvenience this issue may have caused and appreciate your continued patience and partnership as we work to fully restore normal service levels.

Microsoft has remediated a service disruption affecting Dragon Medical One (DMO) and DAX Copilot for DMO Auth0 based SSO logins in our US datacenter. Symptoms may have included: When launching DMO using Auth0 based SSO, users receive an error stating: - User Authentication failed; please contact your administrator We apologize for any inconvenience this issue may have caused and appreciate your continued patience and partnership.

We are continuing to monitor for any further issues.

This incident has been resolved.

Microsoft has identified and is actively troubleshooting an issue affecting Dax/Dragon Copilot products within our US datacenter. More details will be provided when information is available.

We are continuing to work on a fix for this issue.

We are continuing to work on a fix for this issue.

Microsoft continues to investigate the issue impacting a backend service in our US Data Center affecting DAX/Dragon Copilot for Physicians and Nurses . Symptoms may include • Dragon/DAX Copilot Standalone o Users could continue to dictate and create recordings. o Users could not access generated summaries through the UI. o Recording/dictation and uploads are still expected to continue, and summaries would be available again once the service recovers. • Embedded customers (Epic/EHR integrated): o Summary delivery continued. o Sidecar/UI experience was unavailable. o Generated summaries were still expected to be delivered. Current Status Our engineering teams are actively working to mitigate impact following the identified issue that a datacenter supporting Dragon and DAX Copilot functionality has experienced a power event. We are working to perform recovery operations to restore the affected compute resources while in parallel performing a failover to healthy infrastructure to restore service more quickly. We will continue to monitor the situation and provide additional updates as they become available. We apologize for any inconvenience and appreciate your continued partnership and patience while we work to return to normal service levels as quickly as possible.

Microsoft continues to actively address the issue impacting DAX/Dragon Copilot for Physicians and Nurses related to a backend service dependency in our US datacenter environment. Current Status We completed the failover to redundant service infrastructure, however our monitoring determined that the impact continued. Alongside this we confirmed that the power event impacting a datacenter supporting Dragon/DAX Copilot functionality has recovered and the impacted resources have been restored. As such, we are reverting the failover back to the previous known good configuration Symptoms may include • Dragon/DAX Copilot Standalone o Users could continue to dictate and create recordings. o Users could not access generated summaries through the UI. o Recording/dictation and uploads are still expected to continue, and summaries would be available again once the service recovers. • Embedded customers (Epic/EHR integrated): o Summary delivery continued. o Sidecar/UI experience may have been unavailable or intermittently impacted. o Generated summaries were still expected to be delivered. Ongoing Actions Microsoft continues to closely monitor service health while completing recovery and validation activities. We remain focused on restoring all functionality and ensuring a stable customer experience. We will provide additional updates as more information becomes available. We apologize for any inconvenience this issue may have caused and appreciate your continued patience and partnership as we work to fully restore normal service levels.

We are continuing to monitor for any further issues.

Microsoft has remediated the issue that was impacting DAX/Dragon Copilot for Physicians and Nurses related to a backend service dependency in our US datacenter environment. Final Status: Before completing the failover revert, we confirmed that the earlier mitigation actions had restored users’ ability to load and access generated summaries through the user interface. This is the final update on the incident. Preliminary Root Cause: A datacenter supporting Dragon and DAX Copilot functionality experienced a power event, leading to impact.

Microsoft has identified and is actively troubleshooting an issue affecting Dax/Dragon Copilot products within our US datacenter. More details will be provided when information is available.

The issue has been identified and a fix is being implemented.

We are continuing to work on a fix for this issue.

We are currently investigating this issue.

Microsoft is investigating an issue affecting DAX Copilot for DMO customers. The symptoms include: - Summary unavailable - summaries stay in "writing" status, or disappear after uploading the recording - Delayed summary delivery Clinicians are able to successfully record encounters, but the completed summary is not available or delayed after upload. There is no known data loss and impacted encounters will be successfully processed once this issue is mitigated. Thank you for your patience and continued partnership.

Microsoft has mitigated the root cause of the recent issue affecting DAX copilot for DMO customers. The symptoms included: - Summary unavailable - summaries stay in "writing" status, or disappear after uploading the recording - Delayed summary delivery At this time, clinicians are able to successfully receive summaries after initiating new recordings using DAX Copilot for DMO. We are actively working to reprocess any encounters that were impacted by this incident to make the summaries available. There is no known data loss and impacted encounters will be successfully processed. We will provide additional communication to update the status of the recovery efforts. Thank you for your patience and continued partnership.

Microsoft has mitigated the root cause of the recent issue affecting DAX copilot for DMO customers and successfully reprocessed all impacted encounters. The symptoms included: - Summary unavailable - summaries stay in "writing" status, or disappear after uploading the recording - Delayed summary delivery All encounters impacted by this incident have been recovered. At this time, summaries are available for any encounters impacted during this incident, and clinicians are able to successfully receive summaries after initiating new recordings using DAX Copilot for DMO. Thank you for your patience and continued partnership.

Microsoft has been made aware of an issue that is impacting customer being able to call and contact support. This is being investigated. At this time please continue to use the other avenues for support access to include the Community Portal and Chat where available.

Microsoft has identified the issue preventing calls from being received by the support team and continues to work on remediation. At this time, it is encouraged that other methods of contacting support be utilzied such as the Nuance Community Portal.

Microsoft has identified the issue preventing calls from being received by the support team and continues to work on remediation. At this time, it is encouraged that other methods of contacting support be utilzied such as the Nuance Community Portal.

Microsoft has mitigated the issue preventing calls from being received by the support team. The technical support line is functioning as expected. Thank you for your patience and continued partnership.