Public Cloud Outage History

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Public Cloud offer on the specific EU-WEST-PAR region. Here are some supplementary details : Start time : 09/06/2026 07:00 UTC Impacted Service(s) : Nodes located in EU-WEST-PAR region may experience packets drop while communicating with their controlplanes and the Internet. Customers Impact : Customer are temporarily facing connectivity issues with their nodes located in the specified region. Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Compute - Instance offer on the DE1 region. Here are some supplementary details : Start time : 15/06/2026 08:36 UTC Impacted Service(s) :Some instances in the DE1 region are unreachable. Customers Impact : Customers are temporarily unable to access and use their instances located on the specified region. Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Block storage offer in SBG5. Please find the details of this incident below : Start time : 10/06/2026 00:50 UTC Impacted Service(s) : Block storage service is experiencing degraded performance. Customers Impact : Customers may experience increased latency, slower response times, or intermittent errors when accessing or managing data stored on the affected Block Storage. Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Compute - Instance offer on the specific GRA1/3/9 regions. Here are some supplementary details : Start time : 09/06/2026 13:35 UTC Impacted Service(s) : All or some instances in the GRA1/3/9 regions are unreachable. Customers Impact : Some customers are temporarily unable to access and use their Public Cloud instances located in the specified regions. Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

We have new information regarding the incident that affected your service(s). Please find below an update on the situation: Update : Some instances are no longer impacted by the incident. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

Ongoing Actions : Our teams are mobilised to restore service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Compute - Instance offer on the specific GRA region. Here are some supplementary details : Start time : 06/06/2026 15:06 UTC Impacted Service(s) : Some instances in the GRA5 - GRA7 - GRA11 region are unreachable. Customers Impact : Some customers are temporarily unable to access instances located on the specified region. Root Cause : A service disruption occurred due to an unexpected infrastructure failure Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

We have new information regarding the incident that affected your service(s). Please find below an update on the situation: Update : Some Registries in the LIM region are operational again. However, the performance of the some Registries may be temporarily degraded. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our PCI-Databases offer on the specific global region. Here are some supplementary details : Start time : 03/06/2026 12:00 UTC Impacted Service(s) : Some MongoDB databases that initially run with 3 nodes may temporarily run with 2 nodes. Customers Impact : Customers with 3 node MongoDB services may temporarily operate with only 2 nodes. No latency or data loss is observed. Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

We are currently investigating an incident affecting our AI & Machine Learning offering, which is causing temporary issue for the model Qwen3.5-397B-A17B. Here are some supplementary details : Start time : 03/06/2026 22:30 UTC Impacted Service(s) : The AI endpoint Qwen3.5-397B-A17B is not reachable. Customers Impact : Customers are temporarily unable to access their endpoint model. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

We have determined the origin of the issue affecting our Compute - Instance offer in the specific BHS7 region. Here are some supplementary details : Start time : 30/05/2026 07:32 UTC Impacted Service(s) : Some instances in the BHS7 region are unreachable. Customers Impact : Some customers are temporarily unable to access instances located in the specified region. Root Cause : A service disruption occurred due to an unexpected infrastructure failure Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Containers & Orchestration - Managed Kubernetes Service in AP-SOUTH-MUM / EU-SOUTH-MIL / EU-WEST-PAR / RBX regions. Here are some supplementary details : Start time : 27/05/2026 14:00 UTC Impacted Service(s) : MKS cluster delivery and deletion is currently unavailable. Customers Impact : Customers are currently unable to create new MKS clusters and to add or edit nodepools. Root Cause : A service disruption is currently occurring due to an unexpected infrastructure malfunction. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Storage and Backups offering in GRA/RBX/DE regions. Here are some supplementary details : Start time : 13/05/2026 00:00 UTC Impacted Service(s) : Delay in lifecycle rules execution for regions GRA, RBX and DE. Customers Impact : Some customers might face delay in lifecycle rules execution in specified regions. Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction. Ongoing Actions : Processing has been improved and most of the backlog has been cleared. Some workloads with a very high number of pending events may still experience delays while we continue optimizing processing. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

We are currently experiencing an incident affecting our Compute - Instance offering in the BHS5 Region The root cause has been identified. Please find the details of this incident below : Start time : 21/05/2026 22:45 UTC Impacted Service(s) : Some instances in the BHS5 region are unreachable. Customers Impact : Customers are temporarily unable to access and use their instances located on the specified region. Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction. Ongoing Actions : Our teams are actively working to restore service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Compute - Instance offer in GRA3 region. Here are some supplementary details : Start time : 20/05/2026 08:54 UTC Impacted Service(s) : Some instances in the GRA3 region are unreachable. Customers Impact : Some customers are temporarily unable to access instances located in the specified region. Root Cause : A service disruption occurred due to an unexpected infrastructure failure Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

Please find below an update on the situation: Update : Some Instances are once again reachable. Our team remains committed to restoring the missing instances as quickly as possible. We apologize for any inconvenience caused and appreciate your understanding.