Public Cloud Outage History

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Compute - Instance offer on the specific GRA7, GRA9 and GRA11 region. Here are some supplementary details : Start time : 16/09/2026 02:41 UTC Impacted Service(s) : Some instances in the GRA7, GRA9 and GRA11 regions are unreachable. Customers Impact : Some customers are temporarily unable to access instances located on the specified regions. Root Cause : A service disruption occurred due to an unexpected infrastructure failure Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Storage offer on the specific DE1 region. Here are some supplementary details : Start time : 13/09/2026 12:43 UTC Impacted Service(s) : Some Ceph volumes are experiencing temporary performance degradation in this region. Customers Impact : Customers may experience performance degradation and reduced data redundancy. Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction. We thank you for your understanding and patience throughout this incident.

We are currently experiencing an incident affecting our Public Cloud offering in the GRA1/3/9/11 regions. The root cause has been identified. Please find the details of this incident below : Start time : 13/09/2026 09:02 UTC Impacted Service(s) : Some instances in the GRA region are unavailable. Customers Impact : Customers are temporarily unable to access their instances located on the specified regions. Root Cause : This incident is caused by an unexpected infrastructure malfunction. Ongoing Actions : Our teams are actively working to restore service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Compute - Instance offer on the specific SBG5 / SBG7 regions. Here are some supplementary details : Start time : 10/09/2026 22:13 UTC Impacted Service(s) : Some instances in the SBG5 / SBG7 regions are unreachable. Customers Impact : Some customers are temporarily unable to access instances located on the specified regions. Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

We have new information regarding the incident that affected your service(s). Please find below an update on the situation: Update : Some instances are now accessible again. Ongoing Actions : Our teams are actively working to restore the remaining instances as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

We have new information regarding the incident that affects your service(s). Please find below an update on the situation : Update : Most instances are once again accessible. Impacted Service(s) : Some instances in the SBG5 / SBG7 regions are still temporarily unreachable. Customers Impact : Some customers are still temporarily unable to access instances located in the specified regions. Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction. Ongoing Actions : Our teams are actively working to restore the remaining instances as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Storage offer on the specific GRA1 and GRA11 region. Here are some supplementary details : Start time : 03/09/2026 15:16 UTC Impacted Service(s) : Some Block Storage services are temporarily unavailable. Customers Impact : Some customers may temporarily experience degraded performance on their block storage services. Root Cause : A service disruption occurred due to an unexpected infrastructure failure Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Data & Analytics offer. Here are some supplementary details : Start time : 25/08/2026 14:00 UTC Impacted Service(s) : Ordering services in private network, resulting in delays and possible failures. Customers Impact : Customers may experience delays and intermittent failures when ordering new services. Existing services are not impacted. Root Cause : This incident is caused by a software issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

We have new information regarding the incident that affected your service(s). Please find below an update on the situation: Update : Most services are now operational again, with some residual delays or intermittent failures possible. Most customers should now be able to order new services normally. Ongoing Actions : The incident has been identified, and our teams are actively working to restore the remaining impacted services as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Identity, Security & Operations offer on the specific global region Here are some supplementary details : Start time : 25/08/2026 18:38 UTC Impacted Service(s) : The user creation and approval service is temporarily unavailable. Customers Impact : Customers are temporarily unable to create new users or use the approval service. Root Cause : A service disruption occurred due to an unexpected infrastructure failure. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Compute - Instance offer on the specific GRA3 region. Here are some supplementary details : Start time : 25/08/2026 06:05 UTC Impacted Service(s) : Some instances in the GRA3 region are unreachable. Customers Impact : Some customers are temporarily unable to access instances located on the specified region. Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Compute - Instance offer on the specific [Rack/Cluster/Room/Region/Geographical zone]. Here are some supplementary details : Start time : 23/08/2026 23:38 UTC Impacted Service(s) : Some instances in the GRA3 region are unreachable. Customers Impact : Some customers are temporarily unable to access instances located on the specified region. Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

We are pleased to inform you that the incident affecting our Compute - Instance offering has been resolved. Start time : 23/08/2026 23:38 UTC End time : 23/08/2026 23:49 UTC Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction. We apologize for any inconvenience caused and appreciate your understanding.

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Compute - Instance offer on the specific regions. Here are some supplementary details : Start time : 18/08/2026 14:09 UTC Impacted Service(s) : Some instances in the GRA5/7/9/11 regions are unreachable. Customers Impact : Some customers are temporarily unable to access instances located on the specified regions. Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Storage offer on the specific GRA11 region. Here are some supplementary details : Start time : 14/08/2026 14:43 UTC Impacted Service(s) : Some File storage are temporarily unavailable. Customers Impact : Some customers are temporarily unable to access their File storage. Root Cause : A service disruption occurred due to an unexpected infrastructure failure. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Compute - Instance offer on the specific GRA9/GRA11. Here are some supplementary details : Start time : 14/08/2026 14:43 UTC Impacted Service(s) : Some instances in the GRA9/GRA11 regions are unreachable. Customers Impact : Some customers are temporarily unable to access instances located on the specified regions. Root Cause : A service disruption occurred due to an unexpected infrastructure failure Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Compute - Instance offer on the specific GRA5/GRA9/GRA11. Here are some supplementary details : Start time : 14/08/2026 14:43 UTC Impacted Service(s) : Some instances in the GRA5/GRA9/GRA11 regions are unreachable. Customers Impact : Some customers are temporarily unable to access instances located on the specified regions. Root Cause : A service disruption occurred due to an unexpected infrastructure failure Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Storage offer on the specific BHS5 region. Here are some supplementary details : Start time : 05/08/2026 17:00 UTC Impacted Service(s) : Some Ceph volumes are experiencing temporary performance degradation in this region. Customers Impact : Customers may experience performance degradation and reduced data redundancy. Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction. We thank you for your understanding and patience throughout this incident.

We have new information regarding the incident that affected your service(s). Please find below an update on the situation: Update : Our teams are still working to solve the incident. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.