[DE1][Compute - Instance] - Instance incident notification

Update timeline

1. investigating Apr 15, 2026, 07:46 AM UTC

   We are currently experiencing an event affecting our Compute - Instance offer. Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible. We apologize for any inconvenience caused and appreciate your understanding.

2. identified Apr 15, 2026, 07:56 AM UTC

   We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Compute - Instance offer on the specific DE1 region. Here are some supplementary details : Start time : 15/04/2026 07:10 UTC Impacted Service(s) : Some instances in the DE1 region region are temporarily unreachable. Customers Impact : Some customers are temporarily unable to access and use their instances in the DE1 region. Root Cause : A service disruption occurred due to an unexpected infrastructure failure Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

3. resolved Apr 15, 2026, 09:01 AM UTC

   We are pleased to inform you that the incident affecting our Compute - Instance has been resolved. Start time : 15/04/2026 04:10 UTC End time : 15/04/2026 08:10 UTC Root Cause : A service disruption occurred due to an unexpected infrastructure failure. We apologize for any inconvenience caused and appreciate your understanding.