[DE/GRA][Databases] - Databases MongoDB incident notification

Update timeline

1. investigating Apr 15, 2026, 08:07 AM UTC

   We are currently experiencing an event affecting our PCI-Databases offer. Start time : 15/04/2026 04:10 UTC Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible. We apologize for any inconvenience caused and appreciate your understanding.

2. identified Apr 15, 2026, 08:11 AM UTC

   We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Databases offer on the specific DE/GRA regions. Here are some supplementary details : Start time : 15/04/2026 07:10 UTC Impacted Service(s) : Some MongoDB databases are temporarily unavailable. Customers Impact : Some customers are temporarily unable to use their MongoDB databases. Root Cause : This incident is related by : https://public-cloud.status-ovhcloud.com/incidents/2v5b4kyjttxj Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

3. identified Apr 15, 2026, 03:08 PM UTC

   We have new information regarding the incident that affected your service(s). Please find below an update on the situation: Update : Some services are available again Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

4. resolved Apr 15, 2026, 10:15 PM UTC

   We are pleased to inform you that the incident affecting our PCI-Databases has been resolved. Start time : 15/04/2026 04:10 UTC End time : 15/04/2026 22:10 UTC Root Cause : This incident is related by : https://public-cloud.status-ovhcloud.com/incidents/2v5b4kyjttxj We apologize for any inconvenience caused and appreciate your understanding.