[AP-SOUTH-MUM][Storage] - Object Storage S3 incident notification

Update timeline

1. investigating Apr 18, 2026, 06:01 PM UTC

   We are currently investigating an incident affecting our Storage offering, which is causing temporary availability issue in the AP-SOUTH-MUM region . Here are some supplementary details : Start time : 18/04/2026 17:06 UTC Impacted Service(s) : Issues to access on S3 objects on this region Customers Impact : Customers may experience issues downloading or uploading their objects due to 500/503 errors. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

2. identified Apr 18, 2026, 09:20 PM UTC

   We have new information regarding the incident that affected your service(s). Please find below an update on the situation: Update : This incident is linked to : https://network.status-ovhcloud.com/incidents/lycx4vgc89jk Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

3. monitoring Apr 19, 2026, 05:14 AM UTC

   Service has been fully restored since 19/04/2026 04:44 UTC. Monitoring remains active to ensure long-term stability. Here are some supplementary details : Start time : 18/04/2026 17:06 UTC Impacted Service(s) : Issues to access on S3 objects on this region were present. Customers Impact : Customers may have experienced issues downloading or uploading their objects due to 500/503 errors. Root Cause : This incident is caused by another incident : https://network.status-ovhcloud.com/incidents/lycx4vgc89jk We apologize for any inconvenience caused and appreciate your understanding.

4. resolved Apr 19, 2026, 12:14 PM UTC

   We are pleased to inform you that the incident affecting our Storage offer in AP-SOUTH-MUM region has been resolved. Start time : 18/04/2026 17:06 UTC End time : 19/04/2026 04:44 UTC Root Cause : This incident was caused by another incident : https://network.status-ovhcloud.com/incidents/lycx4vgc89jk We apologize for any inconvenience caused and appreciate your understanding.