[BHS][Storage] - Storage Incident Notification

Update timeline

1. investigating Apr 22, 2026, 01:57 PM UTC

   We are currently investigating an incident affecting our Storage offering, which is causing temporary functionality issue in BHS1. Here are some supplementary details : Start time : 22/04/2026 13:22 UTC Impacted Service(s) : Customers may experience difficulties accessing their services. Customers Impact : Customers may experience 503 errors in BHS1 region. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

2. investigating Apr 22, 2026, 02:00 PM UTC

   We are continuing to investigate this issue.

3. identified Apr 22, 2026, 02:21 PM UTC

   We have determined the origin of the issue affecting our Storage offer in BHS region. Here are some supplementary details : Start time : 22/04/2026 13:22 UTC Impacted Service(s) : Customers may experience difficulties accessing their services. Customers Impact : Customers may experience 503 errors in BHS region. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

4. resolved Apr 22, 2026, 02:42 PM UTC

   We are pleased to inform you that the incident affecting our Storage has been resolved. Start time : 22/04/2026 13:22 UTC End time : 22/04/2026 14:20 UTC Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction. We apologize for any inconvenience caused and appreciate your understanding.