[RBX10][Compute - Instance] - Cloud Compute Incident Notification

Update timeline

1. investigating Apr 24, 2026, 02:51 PM UTC

   We are currently investigating an incident affecting our Compute - Instance offering, which is causing temporary availability issue in the RBX10 region. Here are some supplementary details : Start time : 24/04/2026 14:40 UTC Impacted Service(s) : Some instances in the RBX10 region are unreachable. Customers Impact : Customers are temporarily unable to access instances located on the specified regions. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

2. identified Apr 24, 2026, 03:25 PM UTC

   We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Compute - Instance offer on the specific region. Here are some supplementary details : Start time : 24/04/2026 14:40 UTC Impacted Service(s) : Some instances in the RBX10 region are unreachable. Customers Impact : Customers are temporarily unable to access instances located on the specified regions. Root Cause : A service disruption occurred due to an unexpected infrastructure failure Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible. We will keep you updated on the progress and resolution.

3. resolved Apr 24, 2026, 05:19 PM UTC

   We are pleased to inform you that the incident affecting our Compute - Instance has been resolved. Start time : 24/04/2026 14:40 UTC End time : 24/04/2026 16:42 UTC Root Cause : A service disruption occurred due to an unexpected infrastructure failure. We apologize for any inconvenience caused and appreciate your understanding.