[ERI1][Compute - Instance] - Cloud Compute Incident Notification

Update timeline

1. identified May 01, 2026, 07:29 AM UTC

   We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Compute - Instance offer on the specific region. Here are some supplementary details : Start time : 01/05/2026 07:19 UTC Impacted Service(s) : Some instances in the ERI1 region are unreachable. Customers Impact : Customers are temporarily unable to access instances located on the specified regions. Root Cause : A service disruption occurred due to an unexpected infrastructure failure Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible. We will keep you updated on the progress and resolution.

2. resolved May 01, 2026, 08:34 AM UTC

   We are pleased to inform you that the incident affecting our Dedicated Servers has been resolved. Start time : 01/05/2026 07:19 UTC End time : 01/05/2026 08:20 UTC Root Cause : This incident was caused by a network equipment issue. We apologize for any inconvenience caused and appreciate your understanding.