Public Cloud incident
[ERI1][Compute - Instance] - Cloud Compute Incident Notification
Public Cloud experienced a major incident on May 1, 2026 affecting UK1, lasting 1h 5m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified May 01, 2026, 07:29 AM UTC
We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Compute - Instance offer on the specific region. Here are some supplementary details : Start time : 01/05/2026 07:19 UTC Impacted Service(s) : Some instances in the ERI1 region are unreachable. Customers Impact : Customers are temporarily unable to access instances located on the specified regions. Root Cause : A service disruption occurred due to an unexpected infrastructure failure Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible. We will keep you updated on the progress and resolution.
- resolved May 01, 2026, 08:34 AM UTC
We are pleased to inform you that the incident affecting our Dedicated Servers has been resolved. Start time : 01/05/2026 07:19 UTC End time : 01/05/2026 08:20 UTC Root Cause : This incident was caused by a network equipment issue. We apologize for any inconvenience caused and appreciate your understanding.