Public Cloud incident

[GRA][Storage] - Object Storage S3 incident notification

Public Cloud experienced a major incident on April 28, 2026 affecting GRA, lasting 17m. The incident has been resolved; the full update timeline is below.

Started: Apr 28, 2026, 11:22 AM UTC
Resolved: Apr 28, 2026, 11:39 AM UTC
Duration: 17m
Detected by Pingoru: Apr 28, 2026, 11:22 AM UTC

Affected components

GRA

Update timeline

identified Apr 28, 2026, 11:22 AM UTC

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Object Storage S3 offer on the specific region. Here are some supplementary details : Start time : 28/04/2026 10:25 UTC Impacted Service(s) : You may experience issues accessing your Object Storage S3 service. Customers Impact : Customers may experience issues downloading or uploading their objects due to 500/503 errors. Root Cause : This incident is caused by a software issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible. We will keep you updated on the progress and resolution.
resolved Apr 28, 2026, 11:39 AM UTC

We are pleased to inform you that the incident affecting our Object Storage S3 offer has been resolved. Start time : 28/04/2026 10:25 UTC End time : 28/04/2026 11:30 UTC Root Cause : This incident was caused by a software issue. We apologize for any inconvenience caused and appreciate your understanding.