[AP-SOUTH-MUM][PCI-Databases] - Cloud databases incident notification

Update timeline

1. investigating Apr 18, 2026, 07:31 PM UTC

   We are currently investigating an incident affecting our PCI-Databases offering, which is causing temporary availability issue in the AP-SOUTH-MUM. Here are some supplementary details : Start time : 18/04/2026 17:06 UTC Impacted Service(s) : Cloud databases services is unavailable on AP-SOUTH-MUM Customers Impact : Customers may find it difficult to access their services. Orders and service management are also affected. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

2. investigating Apr 18, 2026, 08:58 PM UTC

   We have new information regarding the incident that affected your service(s). Please find below an update on the situation: Update : Customers in the AP-SOUTH-MUM region are temporarily unable to place orders or use management features on their cloud database services. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

3. identified Apr 18, 2026, 09:20 PM UTC

   We have new information regarding the incident that affected your service(s). Please find below an update on the situation: Update : This incident is linked to : https://network.status-ovhcloud.com/incidents/lycx4vgc89jk Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

4. monitoring Apr 19, 2026, 07:05 AM UTC

   Service has been fully restored since 19/04/2026 04:47 UTC. Monitoring remains active to ensure long-term stability. Here are some supplementary details : Start time : 18/04/2026 17:06 UTC Impacted Service(s) : Cloud databases services were unavailable in AP-SOUTH-MUM region. Customers Impact : Customers faced difficulties to access their services. Orders and service management were also affected. Root Cause : This incident is caused by another incident : https://network.status-ovhcloud.com/incidents/lycx4vgc89jk We apologize for any inconvenience caused and appreciate your understanding.

5. resolved Apr 19, 2026, 12:16 PM UTC

   We are pleased to inform you that the incident affecting our PCI-Databases offer in AP-SOUTH-MUM region has been resolved. Start time : 18/04/2026 17:06 UTC End time : 19/04/2026 04:47 UTC Root Cause : This incident was caused by another incident : https://network.status-ovhcloud.com/incidents/lycx4vgc89jk We apologize for any inconvenience caused and appreciate your understanding.