Proximus Enco Outage History

Started Jul 06, 2026, 09:49 AM UTC· resolved Jul 06, 2026, 11:40 AM UTC

1. identified Jul 06, 2026, 09:49 AM UTC

   Due to a deployment issue we are experiencing an outage with voice communications. We are working to bring the service back up ASAP.

2. identified Jul 06, 2026, 09:54 AM UTC

   We are continuing to work on a fix for this issue.

3. monitoring Jul 06, 2026, 10:45 AM UTC

   The services have become operational and we are monitoring for further issues caused by this incident.

4. resolved Jul 06, 2026, 11:40 AM UTC

   This incident has been resolved.

Read the full incident report →

Started May 18, 2026, 01:12 PM UTC· resolved May 19, 2026, 11:23 AM UTC

1. investigating May 18, 2026, 01:12 PM UTC

   We have noticed that some inbound calls are not entering our NextGen Voice system. We are investigating the cause of this issue.

2. investigating May 18, 2026, 02:32 PM UTC

   Our vendor has been notified and is investigating. We have increased the status to Major Outage as more calls are failing.

3. monitoring May 18, 2026, 05:35 PM UTC

   Our vendor has provided a fix and calls are handled without issue again.

4. resolved May 19, 2026, 11:23 AM UTC

   This incident has been resolved.

Read the full incident report →

Started Oct 29, 2025, 04:24 PM UTC· resolved Oct 29, 2025, 05:36 PM UTC

1. investigating Oct 29, 2025, 04:24 PM UTC

   We are currently investigating an increased failure rate for outbound calls on NextGen Voice.

2. identified Oct 29, 2025, 04:32 PM UTC

   Issue identified with network latency.

3. resolved Oct 29, 2025, 05:36 PM UTC

   No more failures occurred.

Read the full incident report →

Started Oct 09, 2025, 08:17 AM UTC· resolved Oct 09, 2025, 08:33 AM UTC

1. identified Oct 09, 2025, 08:17 AM UTC

   Our NextGen Voice services are currently experiencing partial due to a malfunction in the file storage system. Our engineering team is investigating and working on a fix as quickly as possible. Thank you for your understanding.

2. resolved Oct 09, 2025, 08:33 AM UTC

   The issue affecting NextGen Voice services has been fixed. Some recordings will become available later as the system continues to recover.

Read the full incident report →

Started Sep 23, 2025, 06:30 AM UTC· resolved Sep 23, 2025, 01:28 PM UTC

1. identified Sep 23, 2025, 09:54 AM UTC

   An increased amount of calls are failing via VoLTE on the Proximus network. Engineers are fixing the issue.

2. identified Sep 23, 2025, 09:55 AM UTC

   We are continuing to work on a fix for this issue.

3. resolved Sep 23, 2025, 01:28 PM UTC

   This incident has been resolved.

Read the full incident report →

Started Aug 29, 2025, 08:10 AM UTC· resolved Aug 29, 2025, 09:21 AM UTC

1. identified Aug 29, 2025, 08:10 AM UTC

   We are currently experiencing a major outage due to cluster issues affecting our entire environment. Our team is actively investigating and working to restore services as quickly as possible.

2. identified Aug 29, 2025, 08:11 AM UTC

   We are continuing to work on a fix for this issue.

3. monitoring Aug 29, 2025, 08:26 AM UTC

   The issue has been resolved, and we will continue to monitor.

4. resolved Aug 29, 2025, 09:21 AM UTC

   This incident has been resolved.

Read the full incident report →

Started Apr 30, 2025, 03:20 AM UTC· resolved Apr 30, 2025, 03:12 PM UTC

1. investigating Apr 30, 2025, 03:20 AM UTC

   An issue has been identified with the SMS API. Outbound SMS via our default service is not working and results in a timeout. Inbound SMS is not impacted. Short code traffic workaround implemented, still impact for dedicated long numbers.

2. resolved Apr 30, 2025, 03:12 PM UTC

   The incident has been resolved.

Read the full incident report →

Started Mar 18, 2025, 01:41 PM UTC· resolved Mar 18, 2025, 02:09 PM UTC

1. identified Mar 18, 2025, 01:41 PM UTC

   We are observing failures on our voice provider's platform and are working with the vendor to resolve the issues.

2. monitoring Mar 18, 2025, 01:47 PM UTC

   Vendor has resolved the issue and platform is stabilizing.

3. resolved Mar 18, 2025, 02:09 PM UTC

   Due to a vendor intervention, the platform destabilized and the issue was shortly after resolved.

Read the full incident report →

Started Mar 17, 2025, 10:58 AM UTC· resolved Mar 18, 2025, 01:37 PM UTC

1. investigating Mar 17, 2025, 10:58 AM UTC

   We are currently unable to send & receive SMS for certain customers.

2. monitoring Mar 17, 2025, 11:07 AM UTC

   The issue has been found and SMS can now be sent and received.

3. monitoring Mar 17, 2025, 12:00 PM UTC

   Delivery notifications and inbound messages are delayed.

4. monitoring Mar 18, 2025, 09:14 AM UTC

   We are continuing to monitor for any further issues.

5. monitoring Mar 18, 2025, 09:15 AM UTC

   We are continuing to monitor for any further issues.

6. resolved Mar 18, 2025, 01:37 PM UTC

   This incident has been resolved.

Read the full incident report →

Started Mar 07, 2025, 09:02 AM UTC· resolved Mar 07, 2025, 11:58 AM UTC

1. investigating Mar 07, 2025, 09:02 AM UTC

   We are currently investigating this issue.

2. investigating Mar 07, 2025, 09:03 AM UTC

   We are continuing to investigate this issue.

3. identified Mar 07, 2025, 09:24 AM UTC

   Several machines became unresponsive and are being resolved.

4. monitoring Mar 07, 2025, 09:37 AM UTC

   The machines have been successfully restored and the platform is stabilizing.

5. monitoring Mar 07, 2025, 10:13 AM UTC

   We observed a small percentage of calls getting timeouts and took actions to resolve this issue.

6. resolved Mar 07, 2025, 11:58 AM UTC

   No further issues have been observed.

Read the full incident report →

Started Mar 06, 2025, 12:00 PM UTC· resolved Mar 06, 2025, 12:30 PM UTC

1. resolved Mar 06, 2025, 12:51 PM UTC

   The NextGen Voice services were temporarily unreachable due to an SBC issue.

Read the full incident report →

Started Nov 21, 2024, 03:55 PM UTC· resolved Nov 22, 2024, 12:58 PM UTC

1. investigating Nov 21, 2024, 03:55 PM UTC

   Datacenter is working with vendor to investigate the issues.

2. investigating Nov 22, 2024, 12:31 AM UTC

   Datacenter further degraded and traffic is now unable to reach our platform.

3. investigating Nov 22, 2024, 12:57 AM UTC

   Traffic is once again reaching our platform however datacenter issues are not yet cleared.

4. resolved Nov 22, 2024, 12:58 PM UTC

   Datacenter issue has been resolved.

Read the full incident report →

Started Nov 15, 2024, 01:03 PM UTC· resolved Nov 15, 2024, 02:00 PM UTC

1. identified Nov 15, 2024, 01:03 PM UTC

   There are currently datacenter connectivity issues for the SMS platform.

2. resolved Nov 15, 2024, 02:00 PM UTC

   Connectivity restored on datacenter level.

Read the full incident report →