Proximus Enco incident

Platform Issue

Critical Vendor's status page →

Resolved after 2 hours 55 minutes, affecting Marketplace and SMS API and 1 more, on March 7, 2025.

monitoring Mar 07, 2025, 10:13 AM UTC

We observed a small percentage of calls getting timeouts and took actions to resolve this issue.

Started
Mar 07, 2025, 09:02 AM UTC
Resolved
Mar 07, 2025, 11:58 AM UTC
Duration
2h 55m
Detected by Pingoru
Mar 07, 2025, 09:02 AM UTC

Affected components

MarketplaceSMS APINextGen voice servicesCloudEngineRTCMMyThings APIMyThings CloudEngine EventsFixed Mobile Unification API

Update timeline

  1. investigating Mar 07, 2025, 09:02 AM UTC

    We are currently investigating this issue.

  2. investigating Mar 07, 2025, 09:03 AM UTC

    We are continuing to investigate this issue.

  3. identified Mar 07, 2025, 09:24 AM UTC

    Several machines became unresponsive and are being resolved.

  4. monitoring Mar 07, 2025, 09:37 AM UTC

    The machines have been successfully restored and the platform is stabilizing.

  5. monitoring Mar 07, 2025, 10:13 AM UTC

    We observed a small percentage of calls getting timeouts and took actions to resolve this issue.

  6. resolved Mar 07, 2025, 11:58 AM UTC

    No further issues have been observed.

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