Proximus Enco incident

Failing voice calls

Critical Vendor's status page →

Resolved after 1 hour 50 minutes, affecting SMS API and NextGen voice services, on July 6, 2026.

monitoring Jul 06, 2026, 10:45 AM UTC

The services have become operational and we are monitoring for further issues caused by this incident.

Started
Jul 06, 2026, 09:49 AM UTC
Resolved
Jul 06, 2026, 11:40 AM UTC
Duration
1h 50m
Detected by Pingoru
Jul 06, 2026, 09:49 AM UTC

Affected components

SMS APINextGen voice services

Update timeline

  1. identified Jul 06, 2026, 09:49 AM UTC

    Due to a deployment issue we are experiencing an outage with voice communications. We are working to bring the service back up ASAP.

  2. identified Jul 06, 2026, 09:54 AM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Jul 06, 2026, 10:45 AM UTC

    The services have become operational and we are monitoring for further issues caused by this incident.

  4. resolved Jul 06, 2026, 11:40 AM UTC

    This incident has been resolved.

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