Resolved after 1 hour 11 minutes, affecting Marketplace and SMS API and 1 more, on August 29, 2025.
The issue has been resolved, and we will continue to monitor.
Affected components
MarketplaceSMS APINextGen voice servicesCloudEngineRTCMMyThings APIMyThings CloudEngine EventsFixed Mobile Unification API
Update timeline
- identified Aug 29, 2025, 08:10 AM UTC
We are currently experiencing a major outage due to cluster issues affecting our entire environment. Our team is actively investigating and working to restore services as quickly as possible.
- identified Aug 29, 2025, 08:11 AM UTC
We are continuing to work on a fix for this issue.
- monitoring Aug 29, 2025, 08:26 AM UTC
The issue has been resolved, and we will continue to monitor.
- resolved Aug 29, 2025, 09:21 AM UTC
This incident has been resolved.
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