Proximus Enco incident

SMS inbound & outbound issue

Major Vendor's status page →

Resolved after 1 day 2 hours, affecting SMS API, on March 17, 2025.

monitoring Mar 18, 2025, 09:15 AM UTC

We are continuing to monitor for any further issues.

Started
Mar 17, 2025, 10:58 AM UTC
Resolved
Mar 18, 2025, 01:37 PM UTC
Duration
1d 2h
Detected by Pingoru
Mar 17, 2025, 10:58 AM UTC

Affected components

SMS API

Update timeline

  1. investigating Mar 17, 2025, 10:58 AM UTC

    We are currently unable to send & receive SMS for certain customers.

  2. monitoring Mar 17, 2025, 11:07 AM UTC

    The issue has been found and SMS can now be sent and received.

  3. monitoring Mar 17, 2025, 12:00 PM UTC

    Delivery notifications and inbound messages are delayed.

  4. monitoring Mar 18, 2025, 09:14 AM UTC

    We are continuing to monitor for any further issues.

  5. monitoring Mar 18, 2025, 09:15 AM UTC

    We are continuing to monitor for any further issues.

  6. resolved Mar 18, 2025, 01:37 PM UTC

    This incident has been resolved.

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