Resolved after 28 minutes, affecting NextGen voice services, on March 18, 2025.
Due to a vendor intervention, the platform destabilized and the issue was shortly after resolved.
Affected components
NextGen voice services
Update timeline
- identified Mar 18, 2025, 01:41 PM UTC
We are observing failures on our voice provider's platform and are working with the vendor to resolve the issues.
- monitoring Mar 18, 2025, 01:47 PM UTC
Vendor has resolved the issue and platform is stabilizing.
- resolved Mar 18, 2025, 02:09 PM UTC
Due to a vendor intervention, the platform destabilized and the issue was shortly after resolved.
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Amazon Web Services