Resolved after 22 hours 11 minutes, affecting NextGen voice services, on May 18, 2026.
Our vendor has provided a fix and calls are handled without issue again.
Affected components
NextGen voice services
Update timeline
- investigating May 18, 2026, 01:12 PM UTC
We have noticed that some inbound calls are not entering our NextGen Voice system. We are investigating the cause of this issue.
- investigating May 18, 2026, 02:32 PM UTC
Our vendor has been notified and is investigating. We have increased the status to Major Outage as more calls are failing.
- monitoring May 18, 2026, 05:35 PM UTC
Our vendor has provided a fix and calls are handled without issue again.
- resolved May 19, 2026, 11:23 AM UTC
This incident has been resolved.
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