Proximus Enco incident

Datacenter degradation

Minor Vendor's status page →

Resolved after 21 hours 3 minutes, affecting SMS API and NextGen voice services and 1 more, on November 21, 2024.

investigating Nov 22, 2024, 12:57 AM UTC

Traffic is once again reaching our platform however datacenter issues are not yet cleared.

Started
Nov 21, 2024, 03:55 PM UTC
Resolved
Nov 22, 2024, 12:58 PM UTC
Duration
21h 3m
Detected by Pingoru
Nov 21, 2024, 03:55 PM UTC

Affected components

SMS APINextGen voice servicesCloudEngineRTCMMyThings APIMyThings CloudEngine EventsFixed Mobile Unification API

Update timeline

  1. investigating Nov 21, 2024, 03:55 PM UTC

    Datacenter is working with vendor to investigate the issues.

  2. investigating Nov 22, 2024, 12:31 AM UTC

    Datacenter further degraded and traffic is now unable to reach our platform.

  3. investigating Nov 22, 2024, 12:57 AM UTC

    Traffic is once again reaching our platform however datacenter issues are not yet cleared.

  4. resolved Nov 22, 2024, 12:58 PM UTC

    Datacenter issue has been resolved.

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