Proofpoint Security Awareness Training incident

Report Suspicious / PhishAlarm

Major Resolved View vendor source →

Proofpoint Security Awareness Training experienced a major incident on July 18, 2025 affecting PhishAlarm - CLEAR - U.S. and PhishAlarm - CLEAR - Europe and 1 more component, lasting 4h 48m. The incident has been resolved; the full update timeline is below.

Started
Jul 18, 2025, 05:08 PM UTC
Resolved
Jul 18, 2025, 09:56 PM UTC
Duration
4h 48m
Detected by Pingoru
Jul 18, 2025, 05:08 PM UTC

Affected components

PhishAlarm - CLEAR - U.S.PhishAlarm - CLEAR - EuropePhishAlarm - CLEAR - Asia Pacific

Update timeline

  1. investigating Jul 18, 2025, 05:08 PM UTC

    A small subset of customers may experience an error using PhishAlarm for all users: "Please verify that your email address is registered in the Security Awareness Training Platform with your administrator." Our team is engaged and working to restore service. We will update here shortly. Most customers are not impacted.

  2. resolved Jul 18, 2025, 09:56 PM UTC

    This incident has been resolved.