Proofpoint Security Awareness Training Outage History
Proofpoint Security Awareness Training is up right nowPingoru has recorded 50 incidents for Proofpoint Security Awareness Training: 22 in the last 12 months and 5 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 3 | 145 of 744 (19%) |
| June 2026 | 1 | 1 of 720 (0%) |
| July 2026 | 2 | 20 of 744 (3%) |
| August 2026 | 4 | 246 of 744 (33%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 1 | 1 of 587 (0%) |
Incidents, newest first
Major July 18, 2025 Report Suspicious / PhishAlarm 4h 48m PhishAlarm - CLEAR - U.S., PhishAlarm - CLEAR - Europe, PhishAlarm - CLEAR - Asia Pacific
Started Jul 18, 2025, 05:08 PM UTC· resolved Jul 18, 2025, 09:56 PM UTC
- investigating Jul 18, 2025, 05:08 PM UTC
A small subset of customers may experience an error using PhishAlarm for all users: "Please verify that your email address is registered in the Security Awareness Training Platform with your administrator." Our team is engaged and working to restore service. We will update here shortly. Most customers are not impacted.
- resolved Jul 18, 2025, 09:56 PM UTC
This incident has been resolved.
Minor June 26, 2025 Content - Global Library 19m Training Platform - U.S., Training Platform - Europe, Training Platform - Asia Pacific
Started Jun 26, 2025, 08:45 PM UTC· resolved Jun 26, 2025, 09:05 PM UTC
- investigating Jun 26, 2025, 08:45 PM UTC
We are current investigating an increased error rate in the Content - Global Library. Customers may be experiencing issues when accessing the page.
- resolved Jun 26, 2025, 09:05 PM UTC
This incident has been resolved.
Minor June 9, 2025 Training Reports Data 8d 3h Training Platform - Europe, Simulated Phishing - Europe
Started Jun 09, 2025, 03:52 PM UTC· resolved Jun 17, 2025, 07:09 PM UTC
- identified Jun 09, 2025, 03:52 PM UTC
We have identified an issue in our EU Region related to Training reports including API endpoints having delayed or incomplete data. We are currently working to resolve this issue.
- identified Jun 09, 2025, 04:59 PM UTC
We have identified an issue in our EU Region related to Phishing and Training reports having delayed or incomplete data. We are currently working to resolve this issue. Reports Impacted: - Repeat Behaviors - Campaign Comparison - User Details - Campaign Details - Results API Phishing Simulation Endpoints - Admin Dashboard - All Training Reports and API endpoints
- identified Jun 11, 2025, 10:00 PM UTC
We are continuing to work on resolving the issue with delayed and incomplete data in the Phishing and Training reports. Reports Impacted: - Repeat Behaviors - Campaign Comparison - User Details - Campaign Details - Analyzer Reports - Results API Phishing Simulation Endpoints - Admin Dashboard - All Training Reports and API endpoints
- identified Jun 14, 2025, 08:37 PM UTC
Training reports and related API endpoints are operational. We are continuing to work on resolving the issue with delayed and missing in the Phishing reports. Reports Impacted: - Repeat Behaviors - Campaign Comparison - User Details - Campaign Details - Analyzer Reports - Results API Phishing Simulation Endpoints - Admin Dashboard
- resolved Jun 17, 2025, 07:09 PM UTC
The issue has been resolved. All reports and APIs are operational.
Minor May 5, 2025 Simulated Phishing Errors 13m Simulated Phishing - U.S., Simulated Phishing - Europe
Started May 05, 2025, 07:03 AM UTC· resolved May 05, 2025, 07:17 AM UTC
- identified May 05, 2025, 07:03 AM UTC
We are currently investigating an issue with Simulated Phishing. Customers may be experiencing issues with Campaign management and sending of simulated phish.
- resolved May 05, 2025, 07:17 AM UTC
This incident has been resolved
Notice May 1, 2025 User Training Errors –
Started May 01, 2025, 05:00 PM UTC· resolved May 01, 2025, 05:00 PM UTC
- resolved May 01, 2025, 08:52 PM UTC
Users may have experienced errors while taking training assignments from 1:00 pm to 2:00 pm (EDT). This issue has been resolved.
Minor April 24, 2025 Missing Phishing Simulation and PhishAlarm Data 17h 7m Reporting
Started Apr 24, 2025, 03:31 PM UTC· resolved Apr 25, 2025, 08:38 AM UTC
- identified Apr 24, 2025, 03:31 PM UTC
We are aware of an issue of missing Phishing Simulation and PhishAlarm data for the following dates April 17th - April 24th. Reports: - Repeat Behaviors - Campaign Comparison - User Details - Campaign Details - Analyzer Reports Results API Endpoints: - PhishAlarm - Phishing Simulation We are currently working resolving the issue.
- identified Apr 24, 2025, 09:04 PM UTC
We are continuing to resolve this issue.
- identified Apr 25, 2025, 12:32 AM UTC
Phishing Simulation data has been restored, which includes the following reports: - Repeat Behaviors - Campaign Comparison - User Details - Campaign Details - Results API Phishing Simulation Endpoints We are currently working on PhishAlarm data.
- resolved Apr 25, 2025, 08:38 AM UTC
All impacted data has been restored.
Major April 21, 2025 Service Disruptions in US Region 21h 12m Training Platform - U.S., Simulated Phishing - U.S., PhishAlarm - CLEAR - U.S.
Started Apr 21, 2025, 06:54 PM UTC· resolved Apr 22, 2025, 04:07 PM UTC
- investigating Apr 21, 2025, 06:54 PM UTC
Admins may not be able to log in or administer the product. End Users may not be able to log in or take training. End Users may receive an error when attempting to report an email as Suspicious.
- investigating Apr 21, 2025, 09:10 PM UTC
Multiple engineering teams continue to investigate this issue.
- monitoring Apr 22, 2025, 12:38 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 22, 2025, 04:07 PM UTC
The incident has been resolved and impacted areas are back to operational.
Minor April 17, 2025 Phishing Reports Delay in Data 6d 5h Reporting
Started Apr 17, 2025, 01:51 PM UTC· resolved Apr 23, 2025, 07:38 PM UTC
- identified Apr 17, 2025, 01:51 PM UTC
We've identified a delay in data for the following Phishing Reports and are currently working on a resolution: - Repeat Behaviors - Campaign Comparison - User Details - Campaign Details
- resolved Apr 23, 2025, 07:38 PM UTC
The impacted Phishing Reports are back to normal operation.
Notice April 14, 2025 Login and Training Issues –
Started Apr 14, 2025, 03:00 PM UTC· resolved Apr 14, 2025, 03:00 PM UTC
- resolved Apr 17, 2025, 02:22 PM UTC
Users in the US Environment may have had experienced problems logging in and/or accessing training from 11:00 am - 11:15 Eastern time
Notice February 24, 2025 PhishAlarm issue with Outlook for Mac 4d 6h PhishAlarm - CLEAR - U.S., PhishAlarm - CLEAR - Europe, PhishAlarm - CLEAR - Asia Pacific
Started Feb 24, 2025, 01:52 PM UTC· resolved Feb 28, 2025, 08:39 PM UTC
- identified Feb 24, 2025, 01:52 PM UTC
We have detected an issue with newer versions of Outlook for Mac that has impacted user experience with our PhishAlarm product. Users impacted may notice: Emails not being moved to Junk Dialogs/Prompts not being displayed However, emails are still being reported and delivered to our Analyzer/CLEAR systems. We are currently working on a resolution.
- resolved Feb 28, 2025, 08:39 PM UTC
This incident has been resolved.
Minor February 10, 2025 Issue with Content Library in ZenGuide Platform 54m Training Platform - U.S.
Started Feb 10, 2025, 01:48 PM UTC· resolved Feb 10, 2025, 02:43 PM UTC
- investigating Feb 10, 2025, 01:48 PM UTC
We're aware of an issue displaying the Content Library on the ZenGuide Platform in the US Region. All other systems are operating normally and can be reached through the left hand navigation.
- identified Feb 10, 2025, 02:14 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Feb 10, 2025, 02:19 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 10, 2025, 02:43 PM UTC
This incident has been resolved.
Minor December 9, 2024 Intermittent Phish Simulation Issues 6d 18h Simulated Phishing - U.S.
Started Dec 09, 2024, 10:30 PM UTC· resolved Dec 16, 2024, 05:00 PM UTC
- investigating Dec 09, 2024, 10:30 PM UTC
We are experiencing intermittent degraded service with our Phishing Simulation tool in the US region. Customers may see delays sending initial Campaign Emails, or inability to download certain reports. The following "Export to CSV" reports are impacted: - Export Campaign Data To CSV - Export Campaign Events To CSV - Export Campaign Click Exclusions To CSV
- identified Dec 12, 2024, 04:53 PM UTC
We are experiencing intermittent degraded service with our Phishing Simulation tool in the US region. Over the last several days, Proofpoint has made incremental performance improvements to the tool. These have begun to take affect, reducing the severity of symptoms. The phishing data export will consistently generate and contain accurate up to date events. Phishing campaigns will now consistently meet our expectations of the first email being sent within an hour of campaign start. Customers may see "Users are still being synced. 0% Complete." However, the export is safe to generate. The following types of data may be stale or missing: - User Properties (Department, Manager Name, etc) The following "Export to CSV" reports are now available but impacted: - Export Campaign Data To CSV - Export Campaign Events To CSV - Export Campaign Click Exclusions To CSV
- monitoring Dec 14, 2024, 12:31 AM UTC
Proofpoint deployed an upgrade in the afternoon of December 13th to reduce admin wait time when generating reports and increase the systems consistency when updating user records. This upgrade will alter the behavior of the report generation process. Upon first accessing the portal, Admins will continue to see a loading indicator stating that users are being synced. Once completed, reports will have accurate user data and exports can be generated. For susequent report generations, the admin may see a message stating "User Sync has run in the last hour." In this case, your user data is up to date and the report can be generated immediately. These changes are expected greatly improve the consistency of report generation and accuracy of included user properties
- resolved Dec 16, 2024, 05:00 PM UTC
Proofpoint has observed the consistent generation of phishing reports through peak traffic this morning. To reflect these improvements status is being returned to operational. The Proofpoint team will continue to closely monitor the situation and ensure report generation remains reliable. We apologize for any inconvenience caused by these challenges.
Minor December 3, 2024 Phishing Reporting is intermittently failing in the US region 2d 3h Simulated Phishing - U.S.
Started Dec 03, 2024, 04:45 PM UTC· resolved Dec 05, 2024, 08:40 PM UTC
- investigating Dec 03, 2024, 04:45 PM UTC
We are currently experiencing degraded service with our Phishing Simulation tool, affecting the ability to download the following "Export to CSV" reports in the US region: - Export Campaign Data To CSV - Export Campaign Events To CSV - Export Campaign Click Exclusions To CSV
- resolved Dec 05, 2024, 08:40 PM UTC
Proofpoint has observed considerable improvements in stability of report generation after the software patch applied in the evening of December 4th. While we are still seeing reports intermittently missing user properties. This is the minority of cases and the vast majority of customers are getting complete data. Given the improvements, the system status is being returned to operational. Thank you for your patience as we worked through these challenges.
Minor November 9, 2024 Reporting is experiencing delays in the US region. 5d 23h Training Platform - U.S., Simulated Phishing - U.S., PhishAlarm - CLEAR - U.S., Reporting
Started Nov 09, 2024, 05:59 PM UTC· resolved Nov 15, 2024, 05:08 PM UTC
- identified Nov 09, 2024, 05:59 PM UTC
The issue has been identified and a fix has been implemented. However reports may take a number of hours before they reflect the real time position of training assignments.
- identified Nov 09, 2024, 08:36 PM UTC
We are continuing to work on a fix for this issue.
- identified Nov 12, 2024, 07:38 PM UTC
We're continuing to work towards resolution of delays with our Reporting Systems. Currently this issue affects All Export Only Reports, Training Enrollments Reports, CISO Dashboard and the Results API.
- identified Nov 14, 2024, 06:14 PM UTC
We're continuing to work towards resolution of delays with our Reporting Systems. Currently this issue affects Phishing Export Only Reports. Training Enrollments Reports, CISO Dashboard and the Results API (excluding Phishing endpoints) are now up-to-date.
- resolved Nov 15, 2024, 05:08 PM UTC
This incident has been resolved.