Proofpoint Security Awareness Training incident

Analyzer Report Issue

Notice Resolved View vendor source →

Proofpoint Security Awareness Training experienced a notice incident on December 12, 2025, lasting —. The incident has been resolved; the full update timeline is below.

Started
Dec 12, 2025, 10:46 PM UTC
Resolved
Dec 12, 2025, 10:46 PM UTC
Duration
—
Detected by Pingoru
Dec 12, 2025, 10:46 PM UTC

Update timeline

  1. resolved Dec 12, 2025, 10:46 PM UTC

    We are investigating an issueOn December 8th, a product update omitted mail reported by the Report Suspicious tool from the Analyzer Report on the ZenGuide platform. This was limited to mail considered "Potential Phish", or real world mail items coming from outside of Proofpoint. While the reported mail did not appear in the Analyzer Report, the mail contents were reviewed and downstream actions were taken as necessary. Review results were listed in Threat Response Overviews or corresponding TRAP and Cloud Threat Response dashboards during this issue. The team resolved the issue on December 11th and is now seeing reported mail appearing in the Analyzer Report as expected. The team is actively working on repopulating mail in the Analyzer Report that was reported between December 8th and December 11th. No customer action is needed. We apologize for the disruption and appreciate your understanding.