Proofpoint Security Awareness Training incident

Training Modules Missing Scores in Reports

Minor Resolved View vendor source →

Proofpoint Security Awareness Training experienced a minor incident on October 7, 2025 affecting Training Platform - U.S. and Reporting, lasting 20h 30m. The incident has been resolved; the full update timeline is below.

Started
Oct 07, 2025, 08:03 PM UTC
Resolved
Oct 08, 2025, 04:34 PM UTC
Duration
20h 30m
Detected by Pingoru
Oct 07, 2025, 08:03 PM UTC

Affected components

Training Platform - U.S.Reporting

Update timeline

  1. identified Oct 07, 2025, 08:03 PM UTC

    We identified and resolved an issue in our training product where completed training scores were not appearing in reports. In addition, training modules may have been unexpectedly starting in Spanish for the end user. The root cause has been addressed, and the system is now functioning as intended. Some customers may still notice missing training scores for sessions completed during the impacted period. We are actively working to restore this data and ensure it is visible in reports. We sincerely apologize for any inconvenience this may have caused and appreciate your patience as we finalize these updates.

  2. resolved Oct 08, 2025, 04:34 PM UTC

    This incident has been resolved and all systems are operational.