Proofpoint Security Awareness Training Outage History
Proofpoint Security Awareness Training is up right nowPingoru has recorded 50 incidents for Proofpoint Security Awareness Training: 22 in the last 12 months and 5 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 3 | 145 of 744 (19%) |
| June 2026 | 1 | 1 of 720 (0%) |
| July 2026 | 2 | 20 of 744 (3%) |
| August 2026 | 4 | 246 of 744 (33%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 1 | 1 of 526 (0%) |
Incidents, newest first
Major October 1, 2026 Learners unable to take training 1h 18m Training Platform - U.S.
Started Oct 01, 2026, 01:10 PM UTC· resolved Oct 01, 2026, 02:28 PM UTC
- identified Oct 01, 2026, 01:10 PM UTC
We are currently working on an issue in the US region around Learners unable to launch training modules.
- monitoring Oct 01, 2026, 01:45 PM UTC
We have applied a fix to the issue and are currently monitoring the system.
- resolved Oct 01, 2026, 02:28 PM UTC
This incident has been resolved.
Notice August 21, 2026 Some Emails Failing to Reach Analyzer –
Started Aug 21, 2026, 10:09 PM UTC· resolved Aug 21, 2026, 10:09 PM UTC
- resolved Aug 21, 2026, 10:09 PM UTC
In reviewing the initial issue impacting US customers, it was determined that a portion of emails reported by EU based customers did not successfully pass through Analyzer. These messages have been reprocessed. Admins may receive TROs dated August 20th for emails that were originally reported at an earlier date. Impacted dates July 30th thru August 20th.
Minor August 21, 2026 Training Module Completion 5h 33m Training Platform - U.S., Training Platform - Europe, Training Platform - Asia Pacific, Training Platform - Canada and 1 more
Started Aug 21, 2026, 03:51 PM UTC· resolved Aug 21, 2026, 09:25 PM UTC
- investigating Aug 21, 2026, 03:51 PM UTC
We are experiencing an incident impacting the Training Platform in all regions. End users may not be able to complete certain training modules. Further updates will be released as they become available.
- resolved Aug 21, 2026, 09:25 PM UTC
The incident has been resolved.
Major August 11, 2026 Report Suspicious - Disconnect from Threat Intelligence 10d 5h PhishAlarm - CLEAR - U.S., PhishAlarm - CLEAR - Europe, PhishAlarm - CLEAR - Asia Pacific, PhishAlarm - CLEAR - Canada and 1 more
Started Aug 11, 2026, 04:11 PM UTC· resolved Aug 21, 2026, 09:44 PM UTC
- investigating Aug 11, 2026, 04:11 PM UTC
Customers in the US using Cloud Threat Response are currently failing to connect to threat intelligence for review. Admins will see missing results in the Analyzer report and will not receive TROs during this time. The team is actively investigating this issue.
- monitoring Aug 11, 2026, 06:34 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Aug 12, 2026, 05:03 PM UTC
We've confirmed missing TROs and missing events from reports are isolated to US customers using CTR All emails were reported to CTR successfully and actioned as configured All new reported emails are generating a TRO and showing in the report We are currently working on getting the backlog processed from Aug 8 to the 11th and will update once we have an ETA
- monitoring Aug 20, 2026, 10:44 PM UTC
We're reprocessing messages that were previously missed due to the connection failure. Customers using CTR may notice an influx of TRO emails.
- resolved Aug 21, 2026, 09:44 PM UTC
This incident was resolved at 8:00 am Eastern
Minor August 10, 2026 Report Suspicious - Processing Delay –
Started Aug 10, 2026, 01:00 PM UTC· resolved Aug 10, 2026, 01:00 PM UTC
- resolved Aug 10, 2026, 10:37 PM UTC
Due to a delay in processing reported emails, admins may see fewer emails in their Analyzer Reports as well as a delay in receiving TROs starting on 8/7. We are currently processing the queue and expect reported mail to be reviewed, appear in the Analyzer Report and send TROs where necessary.
Notice July 9, 2026 Access to Admin and Learner Systems –
Started Jul 09, 2026, 02:00 PM UTC· resolved Jul 09, 2026, 02:00 PM UTC
- resolved Jul 09, 2026, 05:04 PM UTC
Starting at approximately 10:00 AM Eastern customers attempting to access their platform may have been prevented from doing so. This issue was resolved at 11:15 AM Eastern. Admins should be able to access their platforms las expected.
Minor July 8, 2026 US - Missing Campaign Results in Reports 20h 15m Simulated Phishing - U.S.
Started Jul 08, 2026, 10:48 PM UTC· resolved Jul 09, 2026, 07:04 PM UTC
- identified Jul 08, 2026, 10:48 PM UTC
Customers in the US environment may see missing campaign results starting July 8th at 14:53 UTC. The team has identified the root cause and is working on a fix. Once resolved, the missing campaign data should show in reports as expected.
- resolved Jul 09, 2026, 07:04 PM UTC
Phishing campaign data is now appearing in reports within the expected timeframe. Admins should expect to have full access to all data, including data during this event's delay.
Minor June 18, 2026 Export reports currently unavailable over all regions 1h 10m Reporting, Reporting - Canada, Reporting, Reporting and 1 more
Started Jun 18, 2026, 07:10 AM UTC· resolved Jun 18, 2026, 08:20 AM UTC
- investigating Jun 18, 2026, 07:10 AM UTC
We are currently investigating an issue affecting report exports across multiple environments. The team is actively working on a resolution, Updates will be provided as they become available
- resolved Jun 18, 2026, 08:20 AM UTC
This incident has been resolved.
Minor May 26, 2026 US Phishing Simulations are intermittently inaccessible 23h 31m Simulated Phishing - U.S.
Started May 26, 2026, 04:45 PM UTC· resolved May 27, 2026, 04:17 PM UTC
- investigating May 26, 2026, 04:45 PM UTC
We’re currently investigating an issue causing customers to receive a “Cannot load page” error when accessing the Phishing Simulation Tool in ZenGuide. Our team is investigating the issue.
- monitoring May 27, 2026, 02:16 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 27, 2026, 04:17 PM UTC
This incident has been resolved.
Notice May 22, 2026 Report Suspicious for Exchange on Outlook iOS Issue – PhishAlarm - CLEAR - U.S., PhishAlarm - CLEAR - Europe, PhishAlarm - CLEAR - Asia Pacific, PhishAlarm - CLEAR - Canada and 1 more
Started May 22, 2026, 08:00 PM UTC· resolved May 22, 2026, 08:00 PM UTC
- resolved May 22, 2026, 08:00 PM UTC
We've identified an issue when using Report Suspicious for Exchange on Outlook iOS. When the report confirmation prompt is enabled, users are experiencing a spinner or error message after selecting the Report Suspicious button. Users do not see the post report prompt and the email may not be automatically removed from their inbox if this setting is enabled. Reports through non-iOS versions of Outlook are working as expected. The team has identified that the issue resulted from a previous update and has reverted back to the prior version. The issue has been resolved.
Minor May 1, 2026 Phishing Simulation Campaign issue 5d Simulated Phishing - U.S., Simulated Phishing - Europe, Simulated Phishing - Asia Pacific, Simulated Phishing - Canada and 1 more
Started May 01, 2026, 08:00 PM UTC· resolved May 06, 2026, 09:00 PM UTC
- identified May 01, 2026, 08:00 PM UTC
We recently identified an issue affecting some phishing simulation campaigns following a system update. Our team has determined the root cause and is actively working on a solution to address the impact. We are taking steps to ensure affected campaigns are handled appropriately and will provide updates as progress is made. We apologize for any disruption this may have caused and appreciate your patience while we work to resolve this.
- resolved May 06, 2026, 09:00 PM UTC
We identified an issue following a recent platform update that impacted campaign scheduling and delivery for a subset of customers. This specifically affected campaigns with simulations scheduled to send after Tuesday, April 28 (AP ), Wednesday April 29 (EU), and Thursday April 30 (US). - Campaigns in a Pending or Created state with a past start date did not begin as expected and no emails were sent. - Campaigns that were already in progress at the time of the update, and had already successfully sent emails prior to the update, will not send any further emails. The issue has been resolved, and campaign processing is now functioning as expected. We have also improved our observability to better detect and prevent similar delays or disruptions in the future. Next steps for impacted customers: - For campaigns that did not start: clone the campaign, delete the inactive one, and update the schedule before relaunching. - For campaigns partially sent: create a new campaign targeting only users who did not receive emails to preserve scheduling behavior. We sincerely apologize for the inconvenience and any additional effort required. This occurred as part of ongoing platform modernization efforts aimed at improving overall system performance and reliability. If you need assistance, please contact our support team.
Minor March 19, 2026 Integrated Report Suspicious with Classic Outlook 3d 15h PhishAlarm - CLEAR - U.S., PhishAlarm - CLEAR - Europe, PhishAlarm - CLEAR - Asia Pacific, PhishAlarm - CLEAR - Canada
Started Mar 19, 2026, 10:30 PM UTC· resolved Mar 23, 2026, 02:03 PM UTC
- investigating Mar 19, 2026, 10:30 PM UTC
We are currently investigating an issue with Integrated Report Suspicious with Classic Outlook. It appears to be related to the latest Classic Outlook version 2602. We are encouraging customers to utilize Report Suspicious for Exchange, Email Warning Tags Report Suspicious, or OWA to successfully report.
- identified Mar 20, 2026, 05:46 PM UTC
Proofpoint has identified the root cause to be a regression in the latest release of "Classic Outlook for Windows" on the "Current" release channel of Outlook. Proofpoint is currently testing a workaround. We will provide an update when that is available to our customers.
- monitoring Mar 20, 2026, 07:04 PM UTC
Proofpoint has tested and released the solution for Integrated Report Suspicious on Classic Outlook to all environments. Affected users will need to restart their Outlook clients for the fix to take effect.
- resolved Mar 23, 2026, 02:03 PM UTC
This issue has been resolved. We are seeing successful usage of Integrated Report Suspicious with the previously impacted version of Outlook.
Minor February 25, 2026 Platform Training Issue for End Users 18m Training Platform - U.S., Training Platform - Europe, Training Platform - Asia Pacific, Training Platform - Canada
Started Feb 25, 2026, 06:58 PM UTC· resolved Feb 25, 2026, 07:17 PM UTC
- investigating Feb 25, 2026, 06:58 PM UTC
We are experiencing an incident impacting the Training Platform in our US, EU, IN, CA, and APAC environments. End users may not be able to properly access Training assignments. Further updates will be released as they become available
- identified Feb 25, 2026, 07:01 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Feb 25, 2026, 07:17 PM UTC
This incident has been resolved.
Critical February 20, 2026 Service Disruption - Report Suspicious Email Warning Tags (EWT) 10m PhishAlarm - CLEAR - U.S.
Started Feb 20, 2026, 09:44 PM UTC· resolved Feb 20, 2026, 09:55 PM UTC
- identified Feb 20, 2026, 09:44 PM UTC
We have identified an issue causing a disruption with our Report Suspicious Email Warning Tags (EWT) service.
- resolved Feb 20, 2026, 09:55 PM UTC
This incident has been resolved.
Major February 11, 2026 US Training and Phishing Platform Service Degradation 53m Training Platform - U.S., Simulated Phishing - U.S., Reporting
Started Feb 11, 2026, 04:21 PM UTC· resolved Feb 11, 2026, 05:15 PM UTC
- investigating Feb 11, 2026, 04:21 PM UTC
We are currently investigating an issue that impacts our US Customers around Phishing and Training Services
- resolved Feb 11, 2026, 05:15 PM UTC
We have resolved the issue. All systems are back to operational.
Minor February 5, 2026 Phishing Simulation Reports degradation 14h 19m Reporting
Started Feb 05, 2026, 10:15 PM UTC· resolved Feb 06, 2026, 12:34 PM UTC
- investigating Feb 05, 2026, 10:15 PM UTC
We're currently investigating an issue affecting our Phishing Simulation Reports and associated Results API endpoints.
- resolved Feb 06, 2026, 12:34 PM UTC
The incident has been resolved. All Phishing Simulation Reports and associated Results API endpoints are back to normal operation.
Major February 2, 2026 Reporting API - US Only 49m Reporting
Started Feb 02, 2026, 04:10 PM UTC· resolved Feb 02, 2026, 04:59 PM UTC
- investigating Feb 02, 2026, 04:10 PM UTC
We are aware of an issue with our Reporting API and are actively investigating the issue.
- resolved Feb 02, 2026, 04:59 PM UTC
We have resolved the issue and the API is operational.
Major January 13, 2026 US Phishing Simulation Campaign Not Sending 1h 20m Simulated Phishing - U.S.
Started Jan 13, 2026, 07:53 PM UTC· resolved Jan 13, 2026, 09:13 PM UTC
- investigating Jan 13, 2026, 07:53 PM UTC
We are current investigating an issue in our US region where Phishing Simulation Campaign emails are not being sent.
- resolved Jan 13, 2026, 09:13 PM UTC
The issue has been resolved. The Phishing Simulation mail sending is back to normal operation. We expect that all emails have been sent at this time. We apologize for any inconvenience that this may have caused.
Major January 12, 2026 Training Platform Issues 21m Training Platform - U.S., Training Platform - Europe, Training Platform - Asia Pacific
Started Jan 12, 2026, 01:18 AM UTC· resolved Jan 12, 2026, 01:40 AM UTC
- identified Jan 12, 2026, 01:18 AM UTC
We are experiencing an incident impacting the Training Platform in our US, EU and APAC environment. Customer admins may not be able to administer, modify or send Training assignments. End users may not be able to properly access Training assignments. Further updates will be released as they become available
- resolved Jan 12, 2026, 01:40 AM UTC
The incident has been resolved. All systems are back to normal operation.
Notice December 12, 2025 Analyzer Report Issue –
Started Dec 12, 2025, 10:46 PM UTC· resolved Dec 12, 2025, 10:46 PM UTC
- resolved Dec 12, 2025, 10:46 PM UTC
We are investigating an issueOn December 8th, a product update omitted mail reported by the Report Suspicious tool from the Analyzer Report on the ZenGuide platform. This was limited to mail considered "Potential Phish", or real world mail items coming from outside of Proofpoint. While the reported mail did not appear in the Analyzer Report, the mail contents were reviewed and downstream actions were taken as necessary. Review results were listed in Threat Response Overviews or corresponding TRAP and Cloud Threat Response dashboards during this issue. The team resolved the issue on December 11th and is now seeing reported mail appearing in the Analyzer Report as expected. The team is actively working on repopulating mail in the Analyzer Report that was reported between December 8th and December 11th. No customer action is needed. We apologize for the disruption and appreciate your understanding.
Major October 29, 2025 Report Suspicious and End User Sync Issues 6h 28m Training Platform - U.S., Training Platform - Europe, Training Platform - Asia Pacific, Training Platform - Canada and 4 more
Started Oct 29, 2025, 05:22 PM UTC· resolved Oct 29, 2025, 11:50 PM UTC
- identified Oct 29, 2025, 05:22 PM UTC
Our Report Suspicious and End User Sync features are experiencing issues due to an issue occurring in Microsoft Azure. We are monitoring the issue and we'll notify when Microsoft provides additional information. https://azure.status.microsoft/en-us/status
- resolved Oct 29, 2025, 11:50 PM UTC
Microsoft has resolved their incident.
Major October 27, 2025 ZenGuide - Admin and Training Functionality 28m Training Platform - U.S., Simulated Phishing - U.S., Reporting
Started Oct 27, 2025, 06:05 PM UTC· resolved Oct 27, 2025, 06:33 PM UTC
- identified Oct 27, 2025, 06:05 PM UTC
We are currently aware of issues relating accessing Training and Admin functionality in our product. Users may have difficulty accessing or receive errors when attempting to perform these actions.
- resolved Oct 27, 2025, 06:33 PM UTC
The issue has been resolved.
Notice October 20, 2025 US - Service disruption 1d 6h Training Platform - U.S., Simulated Phishing - U.S., PhishAlarm - CLEAR - U.S., Reporting
Started Oct 20, 2025, 01:25 PM UTC· resolved Oct 21, 2025, 07:35 PM UTC
- monitoring Oct 20, 2025, 01:25 PM UTC
Due to our products reliance on AWS we are experiencing service disruptions until the issue has been resolved by AWS. https://health.aws.amazon.com/health/status
- monitoring Oct 20, 2025, 10:12 PM UTC
The majority of our systems have recovered from the service disruptions. Training, Report Suspicious and Phishing Simulations are all operational. Users may experience data delays in our reports while the data is being processed. We are continuing to monitor our systems to ensure that it remains operational while AWS restores its services.
- monitoring Oct 21, 2025, 02:28 PM UTC
We are continuing to see delays in our Training Export Only Reports. We are in the process of mitigating the issue and will update further once it is resolved. All other systems and real time reporting are operational at this time.
- monitoring Oct 21, 2025, 07:34 PM UTC
We are continuing to monitor for any further issues.
- resolved Oct 21, 2025, 07:35 PM UTC
This incident has been resolved.
Notice October 7, 2025 Report Suspicious - Admin Email Notifications –
Started Oct 07, 2025, 08:30 PM UTC· resolved Oct 07, 2025, 08:30 PM UTC
- resolved Oct 09, 2025, 06:13 PM UTC
On October 7, a product update unintentionally caused Admin Email Notifications to be sent to previously configured admin email addresses, even if the notification feature had been disabled. Admin Email Notifications are the raw reported messages forwarded from users’ mail clients to the email addresses you’ve defined. These messages have a subject line prepended with “Potential” or “Simulated Phish”. In affected environments, administrators had disabled the notification feature but had not removed the associated email addresses. The October 7 update caused Report Suspicious to resume sending notifications to those stored addresses. On October 8, we deployed a fix to correct this behavior. Admin Email Notifications are now respecting the configured settings, and no further unexpected forwarding is occurring. We apologize for the disruption and appreciate your understanding.
Minor October 7, 2025 Training Modules Missing Scores in Reports 20h 30m Training Platform - U.S., Reporting
Started Oct 07, 2025, 08:03 PM UTC· resolved Oct 08, 2025, 04:34 PM UTC
- identified Oct 07, 2025, 08:03 PM UTC
We identified and resolved an issue in our training product where completed training scores were not appearing in reports. In addition, training modules may have been unexpectedly starting in Spanish for the end user. The root cause has been addressed, and the system is now functioning as intended. Some customers may still notice missing training scores for sessions completed during the impacted period. We are actively working to restore this data and ensure it is visible in reports. We sincerely apologize for any inconvenience this may have caused and appreciate your patience as we finalize these updates.
- resolved Oct 08, 2025, 04:34 PM UTC
This incident has been resolved and all systems are operational.