Procurify Outage History

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Pingoru has recorded 50 incidents for Procurify: 19 in the last 12 months and 2 in the last 90 days.

Source: status.procurify.com

50incidents recorded
19last 12 months
2last 90 days
6 hourstypical duration
Incidents per month
012AprMayJunJulAugSepOct1
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOct0%
Pingoru began tracking Procurify in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 2026212 of 720 (2%)
May 202613 of 744 (0%)
June 2026211 of 720 (2%)
July 2026221 of 744 (3%)
August 202600 of 744 (0%)
September 202614 of 720 (1%)
October 202610 of 551 (0%)

Incidents, newest first

Notice October 8, 2026 Procurify Web Application and API 19m Web Application, Mobile Applications, Spending Card, AP Automation and 8 more

Started Oct 08, 2026, 07:34 PM UTC· resolved Oct 08, 2026, 07:53 PM UTC

  1. resolved Oct 08, 2026, 09:21 PM UTC

    Between 2026-10-08 12:34 PDT and 2026-10-08 12:53 PDT, all services were intermittently unavailable. We have identified and fixed the issue. All systems are now operational. Thank you for your understanding.

Read the full incident report →

Major September 3, 2026 Partial Outage: AI Services down, additional functionality impacted 4h 24m Web Application, AP Automation

Started Sep 03, 2026, 08:50 PM UTC· resolved Sep 04, 2026, 01:14 AM UTC

  1. investigating Sep 03, 2026, 08:50 PM UTC

    We are investigating a partial outage for our AI service. Our team is currently working to restore the service. This outage affects: • Global search • Guided intake • Invoice extraction • AI Intake for orders We apologize for any inconvenience caused. We will provide another updated in 15 minutes. Thank you for your understanding.

  2. investigating Sep 03, 2026, 08:50 PM UTC

    We are continuing to investigate the issue.

  3. investigating Sep 03, 2026, 09:03 PM UTC

    We are continuing to investigate this issue.

  4. investigating Sep 03, 2026, 09:20 PM UTC

    We are continuing to investigate this issue.

  5. investigating Sep 03, 2026, 09:45 PM UTC

    We are continuing to investigate this issue.

  6. investigating Sep 03, 2026, 10:01 PM UTC

    We are continuing to investigate this issue.

  7. identified Sep 03, 2026, 10:19 PM UTC

    We have determined the issue is related to an outage with a third party service. AI services and file upload functionality are impacted. We are pursuing potential work arounds and mitigations.

  8. monitoring Sep 03, 2026, 10:38 PM UTC

    The third party provider is beginning to recover, and we are seeing error rates for AI services and file uploads return to normal. We are continuing to monitor while we wait for the third party provider to fully resolve their issue.

  9. monitoring Sep 03, 2026, 11:25 PM UTC

    Application functionality has recovered and remained stable since the last update. We will leave this incident in a Monitoring state until the third party provider impacting our service declares their issue fully resolved.

  10. resolved Sep 04, 2026, 01:14 AM UTC

    The incident is now resolved.

Read the full incident report →

Major July 23, 2026 Major Outage: AI Intake for orders, Invoice automation, Smart search 3h 20m Web Application, AP Automation

Started Jul 23, 2026, 01:52 AM UTC· resolved Jul 23, 2026, 05:13 AM UTC

  1. investigating Jul 23, 2026, 01:52 AM UTC

    We are investigating a full outage for our Agent services. Our team is currently working to restore the service. This outage affects: • AI Intake for orders • Invoice automation • Smart search We apologize for any inconvenience caused. We will provide another updated in [15] minutes. Thank you for your understanding.

  2. investigating Jul 23, 2026, 01:57 AM UTC

    We have identified the root cause. Testing the fix and will deploy it post validation.

  3. identified Jul 23, 2026, 01:57 AM UTC

    The issue is identified and a fix is being implemented.

  4. identified Jul 23, 2026, 01:58 AM UTC

    We are continuing to work on a fix for this issue.

  5. identified Jul 23, 2026, 02:48 AM UTC

    The issue is identified and a fix is being implemented.

  6. monitoring Jul 23, 2026, 03:01 AM UTC

    A fix has been implemented and we are monitoring the results.

  7. monitoring Jul 23, 2026, 03:25 AM UTC

    We are continuing to monitor for any further issues.

  8. monitoring Jul 23, 2026, 03:34 AM UTC

    We are continuing to monitor for any further issues.

  9. monitoring Jul 23, 2026, 03:51 AM UTC

    We are continuing to monitor for any further issues.

  10. monitoring Jul 23, 2026, 03:56 AM UTC

    The fix has been applied and all systems are operational, we'll continue monitoring it for sometime.

  11. resolved Jul 23, 2026, 05:13 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 22, 2026 Partial Outage - Data Freshness 20h 41m Spend Insights

Started Jul 22, 2026, 07:34 PM UTC· resolved Jul 23, 2026, 04:15 PM UTC

  1. investigating Jul 22, 2026, 07:34 PM UTC

    We are currently investigating an issue with our Spend Insights module. Data freshness may be impacted.

  2. identified Jul 22, 2026, 07:55 PM UTC

    The issue has been identified and a fix is being implemented

  3. identified Jul 22, 2026, 10:05 PM UTC

    We are continuing to work on a fix for this issue

  4. identified Jul 23, 2026, 12:36 AM UTC

    We are continuing to work on a fix for this issue

  5. identified Jul 23, 2026, 12:47 AM UTC

    We are continuing to work on a fix for this issue.

  6. monitoring Jul 23, 2026, 01:45 AM UTC

    A fix has been implemented and we are monitoring the results.

  7. monitoring Jul 23, 2026, 03:45 AM UTC

    We are continuing to monitor for any further issues.

  8. monitoring Jul 23, 2026, 03:55 AM UTC

    Our systems are continuing to process large volumes of records. We expect this to take a few hours. We will update once completed.

  9. monitoring Jul 23, 2026, 12:59 PM UTC

    Our systems are continuing to process large volumes of records. We expect this to take a few more hours. We will update once completed.

  10. resolved Jul 23, 2026, 04:15 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 23, 2026 AI Services - Slow response times 2h 50m Web Application

Started Jun 23, 2026, 11:51 PM UTC· resolved Jun 24, 2026, 02:42 AM UTC

  1. investigating Jun 23, 2026, 11:51 PM UTC

    We are currently investigating an issue with response times of our AI services. We will update in 15 minutes. We apologize for the inconvenience.

  2. identified Jun 24, 2026, 12:03 AM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Jun 24, 2026, 12:22 AM UTC

    We are continuing to work on a fix for this issue.

  4. identified Jun 24, 2026, 12:39 AM UTC

    We are continuing to work on a fix for this issue.

  5. identified Jun 24, 2026, 01:19 AM UTC

    We are continuing to work on a fix for this issue.

  6. monitoring Jun 24, 2026, 01:35 AM UTC

    A fix has been implemented and we are monitoring the results.

  7. monitoring Jun 24, 2026, 02:11 AM UTC

    We are continuing to monitor for any further issues.

  8. resolved Jun 24, 2026, 02:42 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 6, 2026 Additional Approval Groups Applied to Some Orders 8h 21m Web Application

Started Jun 06, 2026, 06:57 AM UTC· resolved Jun 06, 2026, 03:18 PM UTC

  1. monitoring Jun 06, 2026, 06:57 AM UTC

    Certain requests for order may be assigned to an incorrect approver when using custom field triggered approval rules. A fix has been released to prevent newly created requests from having an incorrect approver. Meanwhile, our team is monitoring requests that may have been created during the error window, and will work on adjusting these order requests to have the right approvers.

  2. resolved Jun 06, 2026, 03:18 PM UTC

    A fix has been released to prevent the additional approval groups from being added to orders. We will work with affected customers to remove the additional approval groups from orders in progress.

Read the full incident report →

Minor May 28, 2026 "Create and email PO" functionality 3h 10m Web Application

Started May 28, 2026, 02:30 PM UTC· resolved May 28, 2026, 05:41 PM UTC

  1. identified May 28, 2026, 02:30 PM UTC

    When using the "Create and email PO" functionality when creating a purchase order, emails are not currently being sent to the email addresses provided. Automatic PO emails and emails sent after PO creation continue to function as normal. The issue has been identified and a fix is being implemented.

  2. identified May 28, 2026, 02:51 PM UTC

    The fix for this issue is currently being implemented.

  3. identified May 28, 2026, 03:08 PM UTC

    We are continuing to work on implementing the fix for this issue.

  4. monitoring May 28, 2026, 03:46 PM UTC

    A fix for this issue has been implemented and we are monitoring the results.

  5. resolved May 28, 2026, 05:41 PM UTC

    The incident has been resolved, and the "Create and email PO" feature is fully functional again.

Read the full incident report →

Minor April 7, 2026 Degraded Performance: All Services 8h 35m Web Application, Mobile Applications, Spending Card, AP Automation and 6 more

Started Apr 07, 2026, 11:12 PM UTC· resolved Apr 08, 2026, 07:48 AM UTC

  1. investigating Apr 07, 2026, 11:12 PM UTC

    We are investigating intermittent degraded performance across all services. Our team is currently working to restore normal service. We apologize for any inconvenience caused. We will provide another update in 15 minutes. Thank you for your understanding.

  2. investigating Apr 07, 2026, 11:21 PM UTC

    We are continuing to investigate this issue.

  3. investigating Apr 07, 2026, 11:55 PM UTC

    We are continuing to investigate the issue. All services are operational.

  4. identified Apr 08, 2026, 12:13 AM UTC

    The issue has been identified and a fix is being implemented.

  5. monitoring Apr 08, 2026, 12:18 AM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Apr 08, 2026, 07:48 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice March 31, 2026 Partial Outage: Web accessibility 1h 34m Web Application, Mobile Applications, Spending Card, AP Automation and 7 more

Started Mar 31, 2026, 08:04 PM UTC· resolved Mar 31, 2026, 09:39 PM UTC

  1. investigating Mar 31, 2026, 08:04 PM UTC

    We are investigating a full outage for our services. Our team is currently working to restore the service. We apologize for any inconvenience caused. We will provide another update in 15 minutes. Thank you for your understanding.

  2. investigating Mar 31, 2026, 08:06 PM UTC

    We are continuing to investigate this issue.

  3. investigating Mar 31, 2026, 08:14 PM UTC

    We are working to correct an issue with our main Web Application. Mobile clients are not effected. We apologies for the inconvenience and will update the status again in 30 minutes.

  4. identified Mar 31, 2026, 08:31 PM UTC

    We have identified a possible fix and are working to roll it out. Thank you for your patience,

  5. identified Mar 31, 2026, 08:32 PM UTC

    The issue has been identified and a fix is being implemented.

  6. identified Mar 31, 2026, 08:33 PM UTC

    We are continuing to work on a fix for this issue.

  7. monitoring Mar 31, 2026, 08:40 PM UTC

    We have rolled out the fix, and service is restored. We are monitoring closely and will leave this incident open as we continue to review root causes and evaluate system stability.

  8. resolved Mar 31, 2026, 09:39 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 30, 2026 Partial outage: spend insights - data freshness. 2h Spend Insights

Started Mar 30, 2026, 09:33 PM UTC· resolved Mar 30, 2026, 11:34 PM UTC

  1. investigating Mar 30, 2026, 09:33 PM UTC

    We are investigating a partial outage for our Spend Insights service. Our team is currently working to restore the service. This outage affects: • Spend Insights- data freshness. We apologize for any inconvenience caused. We will provide another updated in 15 minutes. Thank you for your understanding.

  2. identified Mar 30, 2026, 09:45 PM UTC

    We have identified the issue as a downstream outage with our cloud service provider. We will continue to monitor the status and update again in 15 minutes.

  3. identified Mar 30, 2026, 09:53 PM UTC

    We have identified the issue as a downstream outage with our cloud service provider. We will continue to monitor the status and update again in 15 minutes.

  4. identified Mar 30, 2026, 10:10 PM UTC

    We are continuing to work on a fix for this issue.

  5. identified Mar 30, 2026, 10:25 PM UTC

    We are continuing to work on a fix for this issue.

  6. monitoring Mar 30, 2026, 10:48 PM UTC

    Data has been updated, and we are monitoring the results.

  7. resolved Mar 30, 2026, 11:34 PM UTC

    This incident has been resolved. Spend Insights is fully operational. Thank you for your understanding.

Read the full incident report →

Minor March 26, 2026 Vendor Sync Issues 1d 1h Web Application, Accounting Integrations

Started Mar 26, 2026, 04:24 PM UTC· resolved Mar 27, 2026, 05:45 PM UTC

  1. investigating Mar 26, 2026, 04:24 PM UTC

    Some Vendors may have issues syncing to Procurify. We are currently investigating the issue.

  2. identified Mar 26, 2026, 04:58 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Mar 26, 2026, 08:15 PM UTC

    We are working on deploying the fix for this issue.

  4. monitoring Mar 26, 2026, 09:56 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Mar 27, 2026, 05:45 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical March 17, 2026 Major Outage: Punchouts 1h 21m PunchOuts

Started Mar 17, 2026, 03:16 PM UTC· resolved Mar 17, 2026, 04:38 PM UTC

  1. investigating Mar 17, 2026, 03:16 PM UTC

    We are investigating a major outage for our punchout service. Our team is currently working to restore the service. This outage affects: • Amazon Punchout • McKesson Punchout • Staples Punchout We apologize for any inconvenience caused. We will provide another updated in 15 minutes. Thank you for your understanding.

  2. investigating Mar 17, 2026, 03:45 PM UTC

    We are continuing to investigate the root cause of the punchout outage. Thank you for your patience.

  3. investigating Mar 17, 2026, 04:08 PM UTC

    We are continuing to investigate the root cause of the punchout outage. Thank you for your patience.

  4. monitoring Mar 17, 2026, 04:20 PM UTC

    We've identified the issue and taken the necessary steps to resolve the issue. We will continue to monitor the situation and will provide another update in 15 minutes.

  5. monitoring Mar 17, 2026, 04:37 PM UTC

    This incident has been resolved. All Punchout suppliers are operational. Thank you for your understanding.

  6. resolved Mar 17, 2026, 04:38 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice February 28, 2026 Frontend Service: Domain Access Issues 9h 30m

Started Feb 28, 2026, 10:00 AM UTC· resolved Feb 28, 2026, 07:30 PM UTC

  1. resolved Mar 02, 2026, 09:03 PM UTC

    Between 2026-02-28 11:00 AM PST and 2026-02-28 11:30 AM PST, the following services were unavailable: - Web Application We have identified and fixed the issue. This incident has been resolved. All systems are operational. Thank you for your understanding.

Read the full incident report →

Minor February 23, 2026 AI Intake for Orders showing errors 1h 21m Web Application

Started Feb 23, 2026, 05:12 AM UTC· resolved Feb 23, 2026, 06:33 AM UTC

  1. investigating Feb 23, 2026, 05:12 AM UTC

    We are currently investigating an issue where our AI Intake for Orders is showing errors to users

  2. investigating Feb 23, 2026, 05:17 AM UTC

    We are continuing to investigate this issue.

  3. identified Feb 23, 2026, 05:34 AM UTC

    We have identified the issue and we are working on a resolution to restore AI Intake for Orders.

  4. monitoring Feb 23, 2026, 06:07 AM UTC

    A fix has been implemented, we are monitoring the solution.

  5. monitoring Feb 23, 2026, 06:12 AM UTC

    We are continuing to monitor for any further issues.

  6. resolved Feb 23, 2026, 06:33 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 10, 2026 Spend Insights - Data Freshness 12h 32m Spend Insights

Started Jan 10, 2026, 10:33 AM UTC· resolved Jan 10, 2026, 11:05 PM UTC

  1. identified Jan 10, 2026, 10:33 AM UTC

    We are investigating a partial outage for our Spend Insights service. Our team is currently working to restore the service. This outage affects: • viewing Spend Insights data from 2026-01-09 and later We apologize for any inconvenience caused. We will provide another updated in 1 hour. Thank you for your understanding.

  2. identified Jan 10, 2026, 11:23 AM UTC

    We are continuing to work on a fix for this issue.

  3. identified Jan 10, 2026, 11:52 AM UTC

    We are continuing to work on a fix for this issue. We will provide another updated in 1 hour. Thank you for your understanding.

  4. identified Jan 10, 2026, 12:41 PM UTC

    We are continuing to work on a fix for this issue. We will provide another updated in 1 hour. Thank you for your understanding.

  5. identified Jan 10, 2026, 01:39 PM UTC

    We are continuing to work on a fix for this issue. We will provide another updated in 1 hour. Thank you for your understanding.

  6. identified Jan 10, 2026, 03:01 PM UTC

    We are continuing to work on a fix for this issue. We will provide another updated in 1 hour. Thank you for your understanding.

  7. identified Jan 10, 2026, 04:04 PM UTC

    We are continuing to work on a fix for this issue. We will provide another updated in 1 hour. Thank you for your understanding.

  8. identified Jan 10, 2026, 05:20 PM UTC

    We are continuing to work on a fix for this issue. We will provide another updated in 1 hour. Thank you for your understanding.

  9. identified Jan 10, 2026, 06:17 PM UTC

    We are continuing to work on a fix for this issue.

  10. identified Jan 10, 2026, 08:42 PM UTC

    We are continuing to work on a fix for this issue.

  11. monitoring Jan 10, 2026, 10:20 PM UTC

    A fix has been implemented and we are monitoring the results.

  12. resolved Jan 10, 2026, 11:05 PM UTC

    This incident has been resolved.

Read the full incident report →

Major November 25, 2025 Partial Outage: Web Application 3h 21m Web Application

Started Nov 25, 2025, 07:42 PM UTC· resolved Nov 25, 2025, 11:03 PM UTC

  1. investigating Nov 25, 2025, 07:42 PM UTC

    We are investigating a partial outage for our web application service. Our team is currently working to restore the service. This outage affects: • SSO login We apologize for any inconvenience caused. We will provide another updated in 15 minutes. Thank you for your understanding.

  2. investigating Nov 25, 2025, 08:04 PM UTC

    We are continuing to investigate this issue.

  3. investigating Nov 25, 2025, 08:20 PM UTC

    We are continuing to investigate this issue.

  4. investigating Nov 25, 2025, 08:35 PM UTC

    We are continuing to investigate this issue.

  5. investigating Nov 25, 2025, 08:52 PM UTC

    We are continuing to investigate this issue.

  6. investigating Nov 25, 2025, 09:11 PM UTC

    We are continuing to investigate this issue.

  7. investigating Nov 25, 2025, 09:30 PM UTC

    We are continuing to investigate this issue.

  8. investigating Nov 25, 2025, 09:46 PM UTC

    We are continuing to investigate this issue.

  9. monitoring Nov 25, 2025, 10:03 PM UTC

    A fix has been implemented and we will continue to monitor the situation.

  10. resolved Nov 25, 2025, 11:03 PM UTC

    This incident has been resolved. All systems are operational. Thank you for your understanding.

Read the full incident report →

Minor November 18, 2025 Degraded Performance: Web Application 5h 33m Web Application, Mobile Applications, Spending Card, AP Automation and 7 more

Started Nov 18, 2025, 06:14 PM UTC· resolved Nov 18, 2025, 11:48 PM UTC

  1. investigating Nov 18, 2025, 06:14 PM UTC

    We are investigating degraded performance of our Procurify web application. Our team is currently working to isolate and remediate the issue. We apologize for any inconvenience caused. We will provide another updated in 30 minutes. Thank you for your understanding.

  2. monitoring Nov 18, 2025, 06:31 PM UTC

    We have identified the performance issue and have applied a fix. Performance is restored but we will continue to monitor for the next 30 minutes.

  3. monitoring Nov 18, 2025, 07:04 PM UTC

    Performance remains steady, but we have identified additional areas of concern and continue to monitor. We will provide another update in 30 minutes or upon final resolution.

  4. monitoring Nov 18, 2025, 07:36 PM UTC

    The team continues to monitor performance, and has rolled out an additional mitigation. Site performance remains stable. We will provide another updated in 60 minutes or upon final resolution.

  5. monitoring Nov 18, 2025, 08:42 PM UTC

    While performance remains stable, the team is leaving this incident open out of an abundance of caution as we work through applying additional mitigations. The next update will be in two hours, or upon final resolution.

  6. monitoring Nov 18, 2025, 10:41 PM UTC

    We have rolled out all mitigations for this issue, and will continue to monitor for the next hour.

  7. resolved Nov 18, 2025, 11:48 PM UTC

    This incident has been resolved.

Read the full incident report →

Major October 28, 2025 Degraded performance: accounting integrations 2h 38m Accounting Integrations

Started Oct 28, 2025, 03:10 PM UTC· resolved Oct 28, 2025, 05:48 PM UTC

  1. identified Oct 28, 2025, 03:10 PM UTC

    We are investigating a partial outage for our accounting integrations service. Our team is currently working to restore the service. This outage affects: • syncing entities to QuickBooks Online We apologize for any inconvenience caused. We will provide another updated in 15 minutes. Thank you for your understanding.

  2. identified Oct 28, 2025, 03:36 PM UTC

    We are investigating a partial outage for our accounting integrations service. Our team is currently working to restore the service. This outage affects: • QuickBooks Online sync We apologize for any inconvenience caused. We will provide another updated in 15 minutes. Thank you for your understanding.

  3. identified Oct 28, 2025, 03:50 PM UTC

    We are investigating degraded performance of our accounting integrations service. Our team is currently working to restore the service. This issue affects: • QuickBooks Online sync We apologize for any inconvenience caused. We will provide another updated in 15 minutes. Thank you for your understanding.

  4. identified Oct 28, 2025, 04:15 PM UTC

    We are investigating degraded performance of our accounting integrations service. Our team is currently working to restore the service. This issue affects: • QuickBooks Online sync We apologize for any inconvenience caused. We will provide another updated in 15 minutes. Thank you for your understanding.

  5. monitoring Oct 28, 2025, 04:49 PM UTC

    Between 2025-10-27 15:00 PDT and 2025-10-28 09:48 PDT, our accounting integrations services were unavailable for QBO customers. We have identified and fixed the issue. We will continue to monitor the affected services. Thank you for your understanding.

  6. investigating Oct 28, 2025, 05:46 PM UTC

    This incident has been resolved. All systems are operational. Thank you for your understanding.

  7. resolved Oct 28, 2025, 05:48 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 23, 2025 Degraded Performance 2h Web Application, Mobile Applications, Spending Card, AP Automation and 7 more

Started Oct 23, 2025, 09:43 PM UTC· resolved Oct 23, 2025, 11:43 PM UTC

  1. investigating Oct 23, 2025, 09:43 PM UTC

    We are investigating degraded performance of our services. We apologize for any inconvenience caused. We will provide another update in 30 minutes. Thank you for your understanding.

  2. investigating Oct 23, 2025, 09:43 PM UTC

    We are continuing to investigate this issue.

  3. identified Oct 23, 2025, 10:07 PM UTC

    We have identified the source of a periodic performance degradation. Performance has returned to normal, but the team continues to monitor while we work to deploy a fix.

  4. identified Oct 23, 2025, 10:49 PM UTC

    Performance remains stable. We will update this incident again when we have verified the fix in production.

  5. resolved Oct 23, 2025, 11:43 PM UTC

    We have verified the performance fix in production, and are considering this incident resolved. Thank you for your patience.

Read the full incident report →

Major October 20, 2025 Spend Insights not loading 13h 43m Spend Insights

Started Oct 20, 2025, 10:45 PM UTC· resolved Oct 21, 2025, 12:29 PM UTC

  1. investigating Oct 20, 2025, 10:45 PM UTC

    We have identified an issue with a third-party service preventing users from accessing Spend Insights. We are working closely with the third-party service to restore functionality and will provide updates as available. Thank you.

  2. investigating Oct 20, 2025, 11:07 PM UTC

    We are continuing to investigate this issue.

  3. investigating Oct 20, 2025, 11:23 PM UTC

    We have identified an issue with a third-party service related to the ongoing AWS region outage. We will monitor the status of the affected third-party service and provide updates.

  4. identified Oct 20, 2025, 11:57 PM UTC

    We have identified an issue with a third-party service related to the ongoing AWS region outage. We will monitor the status of the affected third-party service and provide updates.

  5. identified Oct 21, 2025, 12:26 AM UTC

    We are continuing to work on a fix for this issue.

  6. identified Oct 21, 2025, 01:59 AM UTC

    The third-party service is continuing to work on a fix for this issue. Users may be able to intermittently access Spend Insights.

  7. identified Oct 21, 2025, 02:59 AM UTC

    We are continuing to work on a fix for this issue.

  8. identified Oct 21, 2025, 04:21 AM UTC

    The third-party service is continuing to work on a fix for this issue. Users may be able to intermittently access Spend Insights.

  9. identified Oct 21, 2025, 06:53 AM UTC

    The Spend Insights feature is intermittently accessible. Our third-party partner is working toward a fix to restore service fully. We will provide an update whenever there is new information.

  10. monitoring Oct 21, 2025, 10:14 AM UTC

    A fix has been implemented and we are monitoring the results.

  11. resolved Oct 21, 2025, 12:29 PM UTC

    This incident has been resolved.

Read the full incident report →

Major October 20, 2025 Web Product Navigation Issues 15h 53m Web Application, Accounting Integrations

Started Oct 20, 2025, 08:35 PM UTC· resolved Oct 21, 2025, 12:29 PM UTC

  1. investigating Oct 20, 2025, 08:35 PM UTC

    We are currently investigating this issue.

  2. identified Oct 20, 2025, 09:00 PM UTC

    We have identified an issue with a third-party service related to the ongoing AWS region outage. We will monitor the status of the affected third-party service and provide updates.

  3. identified Oct 20, 2025, 09:16 PM UTC

    We have identified an issue with a third-party service related to the ongoing AWS region outage. We will monitor the status of the affected third-party service and provide updates. Users may not be able to access all modules of the web application at this time.

  4. identified Oct 20, 2025, 10:15 PM UTC

    We have identified an issue with a third-party service related to the ongoing AWS region outage. We will monitor the status of the affected third-party service and provide updates. Users may not be able to access all modules of the web application at this time.

  5. identified Oct 20, 2025, 10:59 PM UTC

    We have identified an issue with a third-party service related to the ongoing AWS region outage. We will monitor the status of the affected third-party service and provide updates. Users may not be able to access all modules of the web application at this time. Known affected areas of the application: * Budgets * Purchase orders * Bills

  6. identified Oct 21, 2025, 12:22 AM UTC

    We have identified an issue with a third-party service related to the ongoing AWS region outage. We will monitor the status of the affected third-party service and provide updates. We are currently working on deploying a temporary remediation in an attempt to restore service. We will provide another update within the hour. Known affected areas of the application are unchanged pending the deployment of that fix: * Budgets * Purchase orders * Bills

  7. identified Oct 21, 2025, 01:20 AM UTC

    We are continuing to test a temporary work-around in an attempt to restore service. While the issue with the 3rd party provider has improved, customers may continue to expect errors associated with: * Budgets * Purchase orders * Bills We will provide another update within the hour.

  8. monitoring Oct 21, 2025, 02:24 AM UTC

    We have deployed a work-around for the issue. The team is monitoring status to verify all application functionality has returned to normal. Another update will be provided within the hour.

  9. identified Oct 21, 2025, 03:13 AM UTC

    We are monitoring the workaround that was deployed to our main web application, it appears that the navigation issues have been resolved. We are currently working to deploy the same workaround to resolve a partial outage with our accounting / ERP sync. We will provide an update within the hour.

  10. monitoring Oct 21, 2025, 04:26 AM UTC

    We have deployed a fix for our accounting / ERP sync service and we are monitoring to see if the issue has been resolved. The navigation issues in the product have been resolved, we will continue to monitor the fix until the third party issue has been fully resolved.

  11. monitoring Oct 21, 2025, 04:31 AM UTC

    Issues with the web application navigation and our accounting / ERP sync appear to have been resolved, we will continue to monitor these product areas and we will provide further updates as needed.

  12. resolved Oct 21, 2025, 12:29 PM UTC

    This incident has been resolved.

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Critical July 17, 2025 Major Outage: Web application, spending card services 9m Web Application, Spending Card

Started Jul 17, 2025, 02:02 AM UTC· resolved Jul 17, 2025, 02:11 AM UTC

  1. resolved Jul 17, 2025, 02:27 AM UTC

    Between 2025-07-16 19:02 PDT and 2025-07-16 19:11 PDT, our web application and spending card services were unavailable. We have identified and fixed the issue. This incident has been resolved. All systems are operational. Thank you for your understanding.

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Critical June 18, 2025 Spend Insights Outage 2h 32m Spend Insights

Started Jun 18, 2025, 08:32 PM UTC· resolved Jun 18, 2025, 11:05 PM UTC

  1. investigating Jun 18, 2025, 08:32 PM UTC

    We are investigating a full outage for our Spend Insights service. Our team is currently working to restore the service. This outage affects: • Spend Insights Dashboard • Spend Analyst We apologize for any inconvenience caused. We will provide another updated in 15 minutes. Thank you for your understanding.

  2. investigating Jun 18, 2025, 08:47 PM UTC

    We are continuing to investigate this issue. We will provide another updated in 15 minutes. Thank you for your understanding.

  3. identified Jun 18, 2025, 08:50 PM UTC

    The issue has been identified and a fix is being implemented.

  4. identified Jun 18, 2025, 09:12 PM UTC

    We are continuing to work on a fix for this issue.

  5. investigating Jun 18, 2025, 09:32 PM UTC

    We are continuing to work on a fix for this issue.

  6. monitoring Jun 18, 2025, 09:57 PM UTC

    A fix has been implemented and we are monitoring the results.

  7. monitoring Jun 18, 2025, 10:03 PM UTC

    We are continuing to monitor for any further issues.

  8. resolved Jun 18, 2025, 11:05 PM UTC

    This incident has been resolved.

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Notice May 27, 2025 Major Outage 1h 13m Web Application, Mobile Applications, Spending Card, AP Automation and 6 more

Started May 27, 2025, 01:42 PM UTC· resolved May 27, 2025, 02:55 PM UTC

  1. investigating May 27, 2025, 01:42 PM UTC

    We are currently investigating this issue.

  2. identified May 27, 2025, 01:44 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring May 27, 2025, 01:54 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 27, 2025, 02:55 PM UTC

    This incident has been resolved.

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Critical May 6, 2025 Slow Load Times and Application Unavailability 1h 49m Web Application, Mobile Applications, Spending Card, AP Automation and 6 more

Started May 06, 2025, 09:49 PM UTC· resolved May 06, 2025, 11:38 PM UTC

  1. identified May 06, 2025, 09:49 PM UTC

    The issue has been identified and a fix is being implemented.

  2. identified May 06, 2025, 09:49 PM UTC

    We are continuing to work on a fix for this issue.

  3. identified May 06, 2025, 09:59 PM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring May 06, 2025, 10:09 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. monitoring May 06, 2025, 10:18 PM UTC

    We are continuing to monitor for any further issues.

  6. monitoring May 06, 2025, 10:25 PM UTC

    We are continuing to monitor for any further issues.

  7. resolved May 06, 2025, 11:38 PM UTC

    This incident has been resolved.

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