Procurify incident
Major Outage: AI Intake for orders, Invoice automation, Smart search
Procurify experienced a major incident on July 23, 2026 affecting Web Application and AP Automation, lasting 3h 20m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 23, 2026, 01:52 AM UTC
We are investigating a full outage for our Agent services. Our team is currently working to restore the service. This outage affects: • AI Intake for orders • Invoice automation • Smart search We apologize for any inconvenience caused. We will provide another updated in [15] minutes. Thank you for your understanding.
- investigating Jul 23, 2026, 01:57 AM UTC
We have identified the root cause. Testing the fix and will deploy it post validation.
- identified Jul 23, 2026, 01:57 AM UTC
The issue is identified and a fix is being implemented.
- identified Jul 23, 2026, 01:58 AM UTC
We are continuing to work on a fix for this issue.
- identified Jul 23, 2026, 02:48 AM UTC
The issue is identified and a fix is being implemented.
- monitoring Jul 23, 2026, 03:01 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jul 23, 2026, 03:25 AM UTC
We are continuing to monitor for any further issues.
- monitoring Jul 23, 2026, 03:34 AM UTC
We are continuing to monitor for any further issues.
- monitoring Jul 23, 2026, 03:51 AM UTC
We are continuing to monitor for any further issues.
- monitoring Jul 23, 2026, 03:56 AM UTC
The fix has been applied and all systems are operational, we'll continue monitoring it for sometime.
- resolved Jul 23, 2026, 05:13 AM UTC
This incident has been resolved.