Procurify experienced a major incident on October 20, 2025 affecting Web Application and Accounting Integrations, lasting 15h 53m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 20, 2025, 08:35 PM UTC
We are currently investigating this issue.
- identified Oct 20, 2025, 09:00 PM UTC
We have identified an issue with a third-party service related to the ongoing AWS region outage. We will monitor the status of the affected third-party service and provide updates.
- identified Oct 20, 2025, 09:16 PM UTC
We have identified an issue with a third-party service related to the ongoing AWS region outage. We will monitor the status of the affected third-party service and provide updates. Users may not be able to access all modules of the web application at this time.
- identified Oct 20, 2025, 10:15 PM UTC
We have identified an issue with a third-party service related to the ongoing AWS region outage. We will monitor the status of the affected third-party service and provide updates. Users may not be able to access all modules of the web application at this time.
- identified Oct 20, 2025, 10:59 PM UTC
We have identified an issue with a third-party service related to the ongoing AWS region outage. We will monitor the status of the affected third-party service and provide updates. Users may not be able to access all modules of the web application at this time. Known affected areas of the application: * Budgets * Purchase orders * Bills
- identified Oct 21, 2025, 12:22 AM UTC
We have identified an issue with a third-party service related to the ongoing AWS region outage. We will monitor the status of the affected third-party service and provide updates. We are currently working on deploying a temporary remediation in an attempt to restore service. We will provide another update within the hour. Known affected areas of the application are unchanged pending the deployment of that fix: * Budgets * Purchase orders * Bills
- identified Oct 21, 2025, 01:20 AM UTC
We are continuing to test a temporary work-around in an attempt to restore service. While the issue with the 3rd party provider has improved, customers may continue to expect errors associated with: * Budgets * Purchase orders * Bills We will provide another update within the hour.
- monitoring Oct 21, 2025, 02:24 AM UTC
We have deployed a work-around for the issue. The team is monitoring status to verify all application functionality has returned to normal. Another update will be provided within the hour.
- identified Oct 21, 2025, 03:13 AM UTC
We are monitoring the workaround that was deployed to our main web application, it appears that the navigation issues have been resolved. We are currently working to deploy the same workaround to resolve a partial outage with our accounting / ERP sync. We will provide an update within the hour.
- monitoring Oct 21, 2025, 04:26 AM UTC
We have deployed a fix for our accounting / ERP sync service and we are monitoring to see if the issue has been resolved. The navigation issues in the product have been resolved, we will continue to monitor the fix until the third party issue has been fully resolved.
- monitoring Oct 21, 2025, 04:31 AM UTC
Issues with the web application navigation and our accounting / ERP sync appear to have been resolved, we will continue to monitor these product areas and we will provide further updates as needed.
- resolved Oct 21, 2025, 12:29 PM UTC
This incident has been resolved.