Procurify experienced a major incident on October 20, 2025 affecting Spend Insights, lasting 13h 43m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 20, 2025, 10:45 PM UTC
We have identified an issue with a third-party service preventing users from accessing Spend Insights. We are working closely with the third-party service to restore functionality and will provide updates as available. Thank you.
- investigating Oct 20, 2025, 11:07 PM UTC
We are continuing to investigate this issue.
- investigating Oct 20, 2025, 11:23 PM UTC
We have identified an issue with a third-party service related to the ongoing AWS region outage. We will monitor the status of the affected third-party service and provide updates.
- identified Oct 20, 2025, 11:57 PM UTC
We have identified an issue with a third-party service related to the ongoing AWS region outage. We will monitor the status of the affected third-party service and provide updates.
- identified Oct 21, 2025, 12:26 AM UTC
We are continuing to work on a fix for this issue.
- identified Oct 21, 2025, 01:59 AM UTC
The third-party service is continuing to work on a fix for this issue. Users may be able to intermittently access Spend Insights.
- identified Oct 21, 2025, 02:59 AM UTC
We are continuing to work on a fix for this issue.
- identified Oct 21, 2025, 04:21 AM UTC
The third-party service is continuing to work on a fix for this issue. Users may be able to intermittently access Spend Insights.
- identified Oct 21, 2025, 06:53 AM UTC
The Spend Insights feature is intermittently accessible. Our third-party partner is working toward a fix to restore service fully. We will provide an update whenever there is new information.
- monitoring Oct 21, 2025, 10:14 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 21, 2025, 12:29 PM UTC
This incident has been resolved.