Procurify incident
Partial Outage: AI Services down, additional functionality impacted
Procurify experienced a major incident on September 3, 2026 affecting Web Application and AP Automation, lasting 4h 24m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 03, 2026, 08:50 PM UTC
We are investigating a partial outage for our AI service. Our team is currently working to restore the service. This outage affects: • Global search • Guided intake • Invoice extraction • AI Intake for orders We apologize for any inconvenience caused. We will provide another updated in 15 minutes. Thank you for your understanding.
- investigating Sep 03, 2026, 08:50 PM UTC
We are continuing to investigate the issue.
- investigating Sep 03, 2026, 09:03 PM UTC
We are continuing to investigate this issue.
- investigating Sep 03, 2026, 09:20 PM UTC
We are continuing to investigate this issue.
- investigating Sep 03, 2026, 09:45 PM UTC
We are continuing to investigate this issue.
- investigating Sep 03, 2026, 10:01 PM UTC
We are continuing to investigate this issue.
- identified Sep 03, 2026, 10:19 PM UTC
We have determined the issue is related to an outage with a third party service. AI services and file upload functionality are impacted. We are pursuing potential work arounds and mitigations.
- monitoring Sep 03, 2026, 10:38 PM UTC
The third party provider is beginning to recover, and we are seeing error rates for AI services and file uploads return to normal. We are continuing to monitor while we wait for the third party provider to fully resolve their issue.
- monitoring Sep 03, 2026, 11:25 PM UTC
Application functionality has recovered and remained stable since the last update. We will leave this incident in a Monitoring state until the third party provider impacting our service declares their issue fully resolved.
- resolved Sep 04, 2026, 01:14 AM UTC
The incident is now resolved.