Is Prepr down?

We have just made the decision to take all Prepr applications (such as the Prepr UI, Graph API and Mutation API) **temporarily offline following the discovery of a critical security vulnerability** in the programming language. The security of your data and content is our highest priority. That is why we are taking this significant precautionary measure, a step we have never had to take before in our history. We understand the impact this may have on our customers and their operations. Our team is working hard to find an alternative solution and minimize disruption. As soon as the official security patch becomes available, expected around 16:00 CET, we will apply it immediately and verify that our systems are secure before bringing the applications back online. We appreciate your patience and understanding. **Protecting your data and content is our top priority**, and we believe taking this precautionary step is the right thing to do. We will keep you updated here as the situation develops.

We are closely monitoring developments worldwide. All Prepr applications are currently offline as a precautionary measure. However, content already cached in your CDN remains available. We recommend contacting your web agency or development team to assess the impact on your website and determine whether any action is needed. The Dutch National Cyber Security Centre (NCSC) **advises organizations to prepare in advance so the security patch** can be installed as soon as it is released. We therefor strongly recommend preparing to patch your own PHP-based applications as soon as the official security fix becomes available, expected around 16:00 CEST today. We will continue to monitor the situation and share updates as they become available.

We are still waiting for the security fix to be released for the PHP programming language. As soon as the official security patch becomes available, we will apply it to our services and verify that everything is secure before bringing them back online. Thank you for your patience. Please stay tuned for further updates.

We have been informed that a security update for PHP is available, and we are currently waiting for the official security patch. Once the patch is available and verified, we will apply it to our services and thoroughly test our systems to ensure everything is secure before bringing them back online. At this time, we cannot provide an estimated time for when our services will be available again. Thank you for your patience and understanding. We will continue to keep you informed as the situation develops.

We are currently implementing the security patches. Installing and validating the updates takes time, as we need to ensure everything is secure before bringing our services back online. At this stage, we cannot provide an estimated time for when our services will be available again. Please stay tuned for further updates.

We have successfully applied and verified the security patch for our GraphQL API, **which is now back online**. Our team is working hard to patch and restore the remaining applications, including the Prepr UI and Mutation API. Thank you for your patience and understanding. Please stay tuned for further updates.

We have successfully applied and verified the security patch for our GraphQL API, **which is now back online**. Our team is working hard to patch and restore the remaining applications, including the Prepr UI and Mutation API. Thank you for your patience and understanding. Please stay tuned for further updates.

We also implemented the security patch to our Mutation API, REST API and tracking services. Those services are back up. Please standby for further updates.

Security patches have been successfully deployed across all our services. All services are back online and fully operational. We continue to monitor the situation closely.

All Prepr services and applications have been successfully updated with the PHP security patch. We have verified their availability and reliability, **and everything is back online and fully operational**. This includes the Prepr UI, GraphQL API, Mutation API, and MCP Server. Thank you for your patience and understanding while we worked to resolve this issue and ensure the security of our services. If you experience any issues, please don’t hesitate to contact Prepr Support.

The service appears to be back up, and we’re currently waiting for the affected services to recover. Please stand by for further updates.

We've now resolved the incident. Thanks for your patience.

Some people are experiencing problems with our service right now. We're so sorry about that. Please standby for further updates, and we'll be in touch as soon as we know more.

We've fixed the core issue, and are waiting for things to recover.

We've now resolved the incident. Thanks for your patience.

Some users are currently experiencing issues accessing the Prepr UI. The UI may be temporarily unavailable, and users may encounter a 1015 error. We are aware of the incident and are actively working to resolve the issue. We appreciate your patience and understanding. Further updates will be published on this status blog.

We have bypassed the issue that was causing "1015"-errors when accessing the Prepr UI. Since implementing the temporary fix, the UI has remained available. We are continuing to investigate the underlying issue and will keep this incident open for now. Further updates will be provided once a permanent fix has been deployed.

We've now resolved the incident. Thanks for your patience.

This morning, our webhook service experienced an outage, which temporarily affected webhook delivery. The issue has been resolved, and all queued webhooks have now been successfully delivered.