Prepr had 20 outages in the last 2 years totaling 198h 13m of downtime — averaging 0.8 incidents per month.
There were 20 Prepr outages since November 11, 2025 totaling 198h 13m of downtime. Each is summarised below — incident details, duration, and resolution information.
Some people are experiencing problems with our service right now. We're so sorry about that. Please standby for further updates, and we'll be in touch as soon as we know more.
We've fixed the core issue, and are waiting for things to recover.
We've now resolved the incident. Thanks for your patience.
Some users are currently experiencing issues accessing the Prepr UI. The UI may be temporarily unavailable, and users may encounter a 1015 error. We are aware of the incident and are actively working to resolve the issue. We appreciate your patience and understanding. Further updates will be published on this status blog.
We have bypassed the issue that was causing "1015"-errors when accessing the Prepr UI. Since implementing the temporary fix, the UI has remained available. We are continuing to investigate the underlying issue and will keep this incident open for now. Further updates will be provided once a permanent fix has been deployed.
We've now resolved the incident. Thanks for your patience.
This morning, our webhook service experienced an outage, which temporarily affected webhook delivery. The issue has been resolved, and all queued webhooks have now been successfully delivered.
Some customers are experiencing issues with the Prepr UI, MCP Server, GraphQL API, and Content Delivery. We’re investigating and will provide an update as soon as possible. Thank you for your patience.
The issue has been identified and a fix is implemented.
Some customers are experiencing issues with the Prepr UI, MCP Server, GraphQL API, and Content Delivery. We’re investigating and will provide an update as soon as possible. Thank you for your patience.
One of our suppliers is experiencing unusually high traffic. We are rerouting traffic through an alternative transit provider to minimize any impact on our services.
The incident has now been resolved. Thank you for your patience and understanding.
Due to an issue identified with an external provider a small portion of customers may have experience connecting issues to FTP servers.
We've now resolved the incident. Thanks for your patience.
Uploads via FTP integrations are temporarily disabled. We are working on a resolution.
We've now resolved the incident. Thanks for your patience.
We're currently experiencing issues with schema syncs due to an ongoing outage at GitHub. This is outside of our infrastructure, and we're monitoring GitHub's status closely. Existing schemas remain available, but new syncs are not working for now. No action is needed on your end. We'll update this notice as the situation changes.
We've now resolved the incident. Thanks for your patience.
We've confirmed the problem has returned.
GitHub has resolved the issues.
The incident seems to be resolved.
We have confirmed an issue affecting the availability of our services. Our team is actively investigating and working to restore normal operation as quickly as possible. We apologize for the inconvenience and will provide another update as soon as more information is available.
We have now fully resolved the incident affecting our services. All systems have recovered and are operating normally. We will continue to monitor the environment closely to ensure ongoing reliability and to address any potential follow-up issues. We sincerely appreciate your patience and understanding while we worked to restore normal service.
We are currently investigating an issue causing some customers to receive 500 error responses when accessing the Prepr UI. In addition, some cache invalidation requests are not being processed correctly, which may result in stale content being served. Our team is actively working with Fastly to identify the root cause and restore normal service as quickly as possible. We will provide further updates as more information becomes available.
The connectivity issues affecting a small number of customers have been resolved. Following routing adjustments by our network provider, service stability has returned to normal and we are no longer observing elevated error rates. We continue to work with our infrastructure partners to better understand the underlying cause. Thank you for your patience.
We have confirmed that there is an issue and are monitoring this situation closely with our network providers as they investigate the cause. We will keep you informed with regular updates and share more information as soon as it becomes available.
The core issue has been resolved, and we are currently waiting for services to fully recover. We are actively monitoring the situation and will keep you updated on our progress.
The incident has now been fully resolved, and all our services are operating normally again. Thank you for your patience and understanding while we worked through this issue. If you continue to experience any issues, please contact Prepr Support.
We've now resolved the incident. Thanks for your patience.
We are currently monitoring a major fire incident at a datacenter facility in the Netherlands. Parts of Prepr’s infrastructure are hosted within this datacenter environment. At this time, we have no indication of active service disruption, but we are closely monitoring the situation together with our infrastructure partners as a precaution. Our engineering and infrastructure teams are actively assessing any potential impact on platform availability and performance. We will provide further updates as more information becomes available. We appreciate your patience and understanding.
Earlier today, a major fire broke out at a datacenter facility in the Netherlands that is connected to part of Prepr’s infrastructure. At this time, all Prepr services remain fully operational. Our infrastructure is designed with multiple layers of redundancy, and our engineering teams are actively assessing and reducing network dependency to further minimize potential risk in the event systems at the affected location become unavailable. As a precautionary measure, **we recommend postponing migrations and large bulk operations until further notice**. While there is currently no impact on platform availability, these activities could place additional load on network capacity while we continue mitigation efforts. Our engineering and infrastructure teams are closely monitoring the situation together with our infrastructure partners. We will continue to share updates through our status page as more information becomes available. Thank you for your understanding.
We would like to provide a final update regarding the datacenter incident in the Netherlands that we communicated about earlier today. Based on the latest information from our infrastructure partners and our own internal assessment, **we no longer expect any impact on Prepr services related to this incident**. All systems continue to operate normally. With the situation now stable, this incident will be considered resolved unless new developments arise. If you have any questions about Prepr’s infrastructure architecture or our multi-datacenter setup, please feel free to reach out to our team. Thank you for your patience and trust.
The incident has now been resolved and all services are operating normally again. We appreciate your patience while we worked through this issue. If you have any further questions, please don’t hesitate to contact Prepr Support.
We've now resolved the incident. Thanks for your patience.
We've now fully resolved the incident. Thanks for your patience.
We've now resolved the incident. Thanks for your patience.
We've now resolved the incident. Thanks for your patience.
Facebook has now resolved the incident. Thanks for your patience. Facebook social embeds are working again.
Our supplier has resolved the underlying issue, and the fix has been successfully applied. All systems are now operating normally, and full functionality has been restored.
Cloudflare has implemented a fix, and we are seeing Prepr Personalization other affected services recovering. We believe the impact has been resolved, and all systems should be returning to normal. We will continue to monitor closely to ensure full stability across all services.