Prepr Outage History

Started Nov 03, 2026, 09:32 AM UTC· resolved Nov 03, 2026, 10:41 AM UTC

1. investigating Nov 03, 2026, 09:32 AM UTC

   Users may experience limited availability of our Prepr UI. Those users encounter 504 Gateway Timeout errors when accessing the Prepr UI. Our team is currently investigating the issue and working to identify the cause. We will provide further updates as soon as more information becomes available.

2. identified Nov 03, 2026, 09:34 AM UTC

   We've confirmed there is a problem, we're working to resolve it.

3. monitoring Nov 03, 2026, 09:44 AM UTC

   The Prepr UI has been recovered, and availability is returning to normal. We are continuing to monitor the situation and will investigate what caused the disruption.

4. resolved Nov 03, 2026, 10:41 AM UTC

   The incident has been resolved, and the Prepr UI is fully operational again. We will continue to monitor the situation to ensure everything remains stable. If you experience any further issues, please don’t hesitate to contact Prepr Support. Thank you for your patience and understanding.

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Started Oct 21, 2026, 10:00 AM UTC· resolved Oct 21, 2026, 07:33 PM UTC

1. investigating Oct 21, 2026, 10:00 AM UTC

   We have just made the decision to take all Prepr applications (such as the Prepr UI, Graph API and Mutation API) **temporarily offline following the discovery of a critical security vulnerability** in the programming language. The security of your data and content is our highest priority. That is why we are taking this significant precautionary measure, a step we have never had to take before in our history. We understand the impact this may have on our customers and their operations. Our team is working hard to find an alternative solution and minimize disruption. As soon as the official security patch becomes available, expected around 16:00 CET, we will apply it immediately and verify that our systems are secure before bringing the applications back online. We appreciate your patience and understanding. **Protecting your data and content is our top priority**, and we believe taking this precautionary step is the right thing to do. We will keep you updated here as the situation develops.

2. identified Oct 21, 2026, 10:45 AM UTC

   We are closely monitoring developments worldwide. All Prepr applications are currently offline as a precautionary measure. However, content already cached in your CDN remains available. We recommend contacting your web agency or development team to assess the impact on your website and determine whether any action is needed. The Dutch National Cyber Security Centre (NCSC) **advises organizations to prepare in advance so the security patch** can be installed as soon as it is released. We therefor strongly recommend preparing to patch your own PHP-based applications as soon as the official security fix becomes available, expected around 16:00 CEST today. We will continue to monitor the situation and share updates as they become available.

3. identified Oct 21, 2026, 01:17 PM UTC

   We are still waiting for the security fix to be released for the PHP programming language. As soon as the official security patch becomes available, we will apply it to our services and verify that everything is secure before bringing them back online. Thank you for your patience. Please stay tuned for further updates.

4. identified Oct 21, 2026, 02:03 PM UTC

   We have been informed that a security update for PHP is available, and we are currently waiting for the official security patch. Once the patch is available and verified, we will apply it to our services and thoroughly test our systems to ensure everything is secure before bringing them back online. At this time, we cannot provide an estimated time for when our services will be available again. Thank you for your patience and understanding. We will continue to keep you informed as the situation develops.

5. identified Oct 21, 2026, 03:46 PM UTC

   We are currently implementing the security patches. Installing and validating the updates takes time, as we need to ensure everything is secure before bringing our services back online. At this stage, we cannot provide an estimated time for when our services will be available again. Please stay tuned for further updates.

6. investigating Oct 21, 2026, 03:58 PM UTC

   We have successfully applied and verified the security patch for our GraphQL API, **which is now back online**. Our team is working hard to patch and restore the remaining applications, including the Prepr UI and Mutation API. Thank you for your patience and understanding. Please stay tuned for further updates.

7. identified Oct 21, 2026, 04:09 PM UTC

   We have successfully applied and verified the security patch for our GraphQL API, **which is now back online**. Our team is working hard to patch and restore the remaining applications, including the Prepr UI and Mutation API. Thank you for your patience and understanding. Please stay tuned for further updates.

8. identified Oct 21, 2026, 05:15 PM UTC

   We also implemented the security patch to our Mutation API, REST API and tracking services. Those services are back up. Please standby for further updates.

9. monitoring Oct 21, 2026, 05:47 PM UTC

   Component status update.

10. investigating Oct 21, 2026, 05:50 PM UTC

    Security patches have been successfully deployed across all our services. All services are back online and fully operational. We continue to monitor the situation closely.

11. resolved Oct 21, 2026, 07:33 PM UTC

    All Prepr services and applications have been successfully updated with the PHP security patch. We have verified their availability and reliability, **and everything is back online and fully operational**. This includes the Prepr UI, GraphQL API, Mutation API, and MCP Server. Thank you for your patience and understanding while we worked to resolve this issue and ensure the security of our services. If you experience any issues, please don’t hesitate to contact Prepr Support.

Read the full incident report →

Started Oct 02, 2026, 10:21 AM UTC· resolved Oct 02, 2026, 11:23 AM UTC

1. investigating Oct 02, 2026, 10:21 AM UTC

   Some people are experiencing problems with our service right now. We're so sorry about that. Please standby for further updates, and we'll be in touch as soon as we know more.

2. identified Oct 02, 2026, 10:23 AM UTC

   We’ve confirmed the issue and are actively working to resolve it. We’ll provide an update as soon as we have more information.

3. identified Oct 02, 2026, 10:26 AM UTC

   We’ve confirmed that the issue is affecting multiple services, including the APIs and MCP server. We’re investigating the root cause with the highest priority and are working to resolve it.

4. investigating Oct 02, 2026, 10:31 AM UTC

   The services appear to be back up, and we’re currently waiting for the affected services to recover. Please stand by for further updates.

5. resolved Oct 02, 2026, 11:23 AM UTC

   We've now resolved the incident. Thanks for your patience.

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Started Sep 14, 2026, 12:59 PM UTC· resolved Sep 14, 2026, 01:42 PM UTC

1. investigating Sep 14, 2026, 12:59 PM UTC

   Some people are experiencing problems with our service right now. We're so sorry about that. Please standby for further updates, and we'll be in touch as soon as we know more.

2. identified Sep 14, 2026, 01:11 PM UTC

   We've confirmed there is a problem, we're working to resolve it.

3. investigating Sep 14, 2026, 01:16 PM UTC

   We've fixed the core issue, and are waiting for things to recover.

4. resolved Sep 14, 2026, 01:42 PM UTC

   We've now resolved the incident. Thanks for your patience.

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Started Sep 03, 2026, 05:35 AM UTC· resolved Sep 03, 2026, 07:38 AM UTC

1. investigating Sep 03, 2026, 05:35 AM UTC

   Some users are currently experiencing issues accessing the Prepr UI. The UI may be temporarily unavailable, and users may encounter a 1015 error. We are aware of the incident and are actively working to resolve the issue. We appreciate your patience and understanding. Further updates will be published on this status blog.

2. identified Sep 03, 2026, 05:41 AM UTC

   We’ve confirmed an issue affecting access to the Prepr UI. Our team is actively investigating and working to resolve the issue as quickly as possible.

3. investigating Sep 03, 2026, 06:51 AM UTC

   We have bypassed the issue that was causing "1015"-errors when accessing the Prepr UI. Since implementing the temporary fix, the UI has remained available. We are continuing to investigate the underlying issue and will keep this incident open for now. Further updates will be provided once a permanent fix has been deployed.

4. resolved Sep 03, 2026, 07:38 AM UTC

   We've now resolved the incident. Thanks for your patience.

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Started Aug 29, 2026, 11:55 PM UTC· resolved Aug 30, 2026, 07:25 AM UTC

1. resolved Aug 30, 2026, 07:56 AM UTC

   This morning, our webhook service experienced an outage, which temporarily affected webhook delivery. The issue has been resolved, and all queued webhooks have now been successfully delivered.

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Started Aug 24, 2026, 10:09 AM UTC· resolved Aug 24, 2026, 01:35 PM UTC

1. investigating Aug 24, 2026, 10:09 AM UTC

   Some customers are experiencing issues with the Prepr UI, MCP Server, GraphQL API, and Content Delivery. We’re investigating and will provide an update as soon as possible. Thank you for your patience.

2. investigating Aug 24, 2026, 10:45 AM UTC

   The issue has been identified and a fix is implemented.

3. resolved Aug 24, 2026, 11:04 AM UTC

   We've now resolved the incident. Thanks for your patience.

4. investigating Aug 24, 2026, 11:08 AM UTC

   Some customers are experiencing issues with the Prepr UI, MCP Server, GraphQL API, and Content Delivery. We’re investigating and will provide an update as soon as possible. Thank you for your patience.

5. investigating Aug 24, 2026, 11:35 AM UTC

   One of our suppliers is experiencing unusually high traffic. We are rerouting traffic through an alternative transit provider to minimize any impact on our services.

6. resolved Aug 24, 2026, 01:35 PM UTC

   The incident has now been resolved. Thank you for your patience and understanding.

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Started Aug 19, 2026, 03:06 PM UTC· resolved Aug 20, 2026, 08:47 PM UTC

1. investigating Aug 19, 2026, 03:06 PM UTC

   Due to an issue identified with an external provider a small portion of customers may experience connecting issues to FTP servers.

2. resolved Aug 20, 2026, 08:47 PM UTC

   We've now resolved the incident. Thanks for your patience.

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Started Aug 19, 2026, 01:36 PM UTC· resolved Aug 20, 2026, 08:15 AM UTC

1. investigating Aug 19, 2026, 01:36 PM UTC

   Some users are currently experiencing issues accessing the Prepr UI. Our team is investigating the issue and working to restore full availability as quickly as possible. Please bear with us while we work on a resolution. We’ll provide further updates as soon as we have more information. Thank you for your patience and understanding.

2. investigating Aug 19, 2026, 01:55 PM UTC

   We’ve resolved the core issue, and our fallback protocol has successfully taken over by routing traffic to other databases. We’re already seeing the system recover, and we expect the Prepr UI to return to normal within the next few minutes. Thank you for your patience while things fully recover.

3. investigating Aug 19, 2026, 02:36 PM UTC

   We are still experiencing issues with Prepr UI availability, with some login attempts resulting in 522 errors. We are monitoring the situation closely and will provide further updates as we have more information.

4. resolved Aug 20, 2026, 08:15 AM UTC

   The incident is resolved. Thanks for your patience.

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Started Jul 15, 2026, 08:54 AM UTC· resolved Jul 15, 2026, 08:47 PM UTC

1. investigating Jul 15, 2026, 08:54 AM UTC

   Uploads via FTP integrations are temporarily disabled. We are working on a resolution.

2. resolved Jul 15, 2026, 08:47 PM UTC

   We've now resolved the incident. Thanks for your patience.

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Started Jul 09, 2026, 01:49 PM UTC· resolved Jul 11, 2026, 08:30 PM UTC

1. investigating Jul 09, 2026, 01:49 PM UTC

   We're currently experiencing issues with schema syncs due to an ongoing outage at GitHub. This is outside of our infrastructure, and we're monitoring GitHub's status closely. Existing schemas remain available, but new syncs are not working for now. No action is needed on your end. We'll update this notice as the situation changes.

2. resolved Jul 09, 2026, 05:02 PM UTC

   We've now resolved the incident. Thanks for your patience.

3. investigating Jul 10, 2026, 08:42 AM UTC

   We've confirmed the problem has returned.

4. resolved Jul 10, 2026, 12:56 PM UTC

   GitHub has resolved the issues.

5. resolved Jul 11, 2026, 08:30 PM UTC

   The incident seems to be resolved.

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Started Jul 07, 2026, 02:23 PM UTC· resolved Jul 07, 2026, 02:33 PM UTC

1. investigating Jul 07, 2026, 02:24 PM UTC

   We have confirmed an issue affecting the availability of our services. Our team is actively investigating and working to restore normal operation as quickly as possible. We apologize for the inconvenience and will provide another update as soon as more information is available.

2. resolved Jul 07, 2026, 02:33 PM UTC

   We have now fully resolved the incident affecting our services. All systems have recovered and are operating normally. We will continue to monitor the environment closely to ensure ongoing reliability and to address any potential follow-up issues. We sincerely appreciate your patience and understanding while we worked to restore normal service.

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Started Jul 07, 2026, 07:29 AM UTC· resolved Jul 07, 2026, 02:11 PM UTC

1. investigating Jul 07, 2026, 07:29 AM UTC

   Uploads via FTP integrations are temporarily disabled. We are working on a resolution.

2. resolved Jul 07, 2026, 02:11 PM UTC

   We've now resolved the incident. Thanks for your patience.

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Started Jul 06, 2026, 12:50 PM UTC· resolved Jul 06, 2026, 07:19 PM UTC

1. investigating Jul 06, 2026, 12:50 PM UTC

   Some customers are experiencing issues with the Prepr UI, MCP Server, GraphQL API, and Content Delivery. We’re investigating and will provide an update as soon as possible. Thank you for your patience.

2. investigating Jul 06, 2026, 01:16 PM UTC

   All core services are now back online and operating in a minimal state. For most customers, logging in to Prepr and editing content is available again. We continue to closely monitor the situation and will provide another update as soon as we have more information. Thank you for your patience.

3. resolved Jul 07, 2026, 06:19 AM UTC

   We’ve now resolved the incident. All services are operating normally. If you’re still experiencing any issues, please contact our support team. Thank you for your patience.

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Started Jun 23, 2026, 08:32 PM UTC· resolved Jun 24, 2026, 06:16 PM UTC

1. investigating Jun 23, 2026, 08:32 PM UTC

   We are currently investigating an issue causing some customers to receive 500 error responses when accessing the Prepr UI. In addition, some cache invalidation requests are not being processed correctly, which may result in stale content being served. Our team is actively working with Fastly to identify the root cause and restore normal service as quickly as possible. We will provide further updates as more information becomes available.

2. resolved Jun 24, 2026, 06:16 PM UTC

   The connectivity issues affecting a small number of customers have been resolved. Following routing adjustments by our network provider, service stability has returned to normal and we are no longer observing elevated error rates. We continue to work with our infrastructure partners to better understand the underlying cause. Thank you for your patience.

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Started Jun 08, 2026, 12:11 PM UTC· resolved Jun 08, 2026, 02:05 PM UTC

1. investigating Jun 08, 2026, 12:15 PM UTC

   We have confirmed that there is an issue and are monitoring this situation closely with our network providers as they investigate the cause. We will keep you informed with regular updates and share more information as soon as it becomes available.

2. investigating Jun 08, 2026, 12:23 PM UTC

   The core issue has been resolved, and we are currently waiting for services to fully recover. We are actively monitoring the situation and will keep you updated on our progress.

3. resolved Jun 08, 2026, 02:05 PM UTC

   The incident has now been fully resolved, and all our services are operating normally again. Thank you for your patience and understanding while we worked through this issue. If you continue to experience any issues, please contact Prepr Support.

Read the full incident report →

Started Jun 02, 2026, 09:29 AM UTC· resolved Jun 02, 2026, 07:40 PM UTC

1. investigating Jun 02, 2026, 09:29 AM UTC

   Some people are experiencing problems with our service right now. We're so sorry about that. Please standby for further updates, and we'll be in touch as soon as we know more.

2. resolved Jun 02, 2026, 07:40 PM UTC

   Pusher has resolved the underlying issue, and the fix has been successfully applied. All systems are now operating normally, and full functionality has been restored.

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Started May 20, 2026, 06:24 PM UTC· resolved May 20, 2026, 08:35 PM UTC

1. resolved May 21, 2026, 08:35 AM UTC

   We've now resolved the incident. Thanks for your patience.

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Started May 07, 2026, 07:29 AM UTC· resolved May 07, 2026, 12:29 PM UTC

1. investigating May 07, 2026, 07:29 AM UTC

   We are currently monitoring a major fire incident at a datacenter facility in the Netherlands. Parts of Prepr’s infrastructure are hosted within this datacenter environment. At this time, we have no indication of active service disruption, but we are closely monitoring the situation together with our infrastructure partners as a precaution. Our engineering and infrastructure teams are actively assessing any potential impact on platform availability and performance. We will provide further updates as more information becomes available. We appreciate your patience and understanding.

2. investigating May 07, 2026, 07:55 AM UTC

   Earlier today, a major fire broke out at a datacenter facility in the Netherlands that is connected to part of Prepr’s infrastructure. At this time, all Prepr services remain fully operational. Our infrastructure is designed with multiple layers of redundancy, and our engineering teams are actively assessing and reducing network dependency to further minimize potential risk in the event systems at the affected location become unavailable. As a precautionary measure, **we recommend postponing migrations and large bulk operations until further notice**. While there is currently no impact on platform availability, these activities could place additional load on network capacity while we continue mitigation efforts. Our engineering and infrastructure teams are closely monitoring the situation together with our infrastructure partners. We will continue to share updates through our status page as more information becomes available. Thank you for your understanding.

3. resolved May 07, 2026, 12:29 PM UTC

   We would like to provide a final update regarding the datacenter incident in the Netherlands that we communicated about earlier today. Based on the latest information from our infrastructure partners and our own internal assessment, **we no longer expect any impact on Prepr services related to this incident**. All systems continue to operate normally. With the situation now stable, this incident will be considered resolved unless new developments arise. If you have any questions about Prepr’s infrastructure architecture or our multi-datacenter setup, please feel free to reach out to our team. Thank you for your patience and trust.

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Started Apr 21, 2026, 09:57 AM UTC· resolved Apr 21, 2026, 02:18 PM UTC

1. resolved Apr 21, 2026, 02:18 PM UTC

   The incident has now been resolved and all services are operating normally again. We appreciate your patience while we worked through this issue. If you have any further questions, please don’t hesitate to contact Prepr Support.

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Started Mar 18, 2026, 10:29 PM UTC· resolved Mar 18, 2026, 11:15 PM UTC

1. resolved Mar 18, 2026, 11:15 PM UTC

   We've now resolved the incident. Thanks for your patience.

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Started Mar 18, 2026, 08:39 AM UTC· resolved Mar 18, 2026, 12:12 PM UTC

1. resolved Mar 18, 2026, 12:12 PM UTC

   We've now fully resolved the incident. Thanks for your patience.

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Started Mar 11, 2026, 02:28 PM UTC· resolved Mar 12, 2026, 08:50 AM UTC

1. resolved Mar 12, 2026, 08:50 AM UTC

   We've now resolved the incident. Thanks for your patience.

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Started Mar 03, 2026, 10:01 AM UTC· resolved Mar 03, 2026, 12:22 PM UTC

1. resolved Mar 03, 2026, 12:22 PM UTC

   We've now resolved the incident. Thanks for your patience.

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Started Feb 24, 2026, 03:14 PM UTC· resolved Feb 25, 2026, 02:07 PM UTC

1. resolved Feb 25, 2026, 02:07 PM UTC

   Facebook has now resolved the incident. Thanks for your patience. Facebook social embeds are working again.

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