Prepr experienced a major incident on August 19, 2026, lasting 18h 38m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Aug 19, 2026, 01:36 PM UTC
Some users are currently experiencing issues accessing the Prepr UI. Our team is investigating the issue and working to restore full availability as quickly as possible. Please bear with us while we work on a resolution. We’ll provide further updates as soon as we have more information. Thank you for your patience and understanding.
- investigating Aug 19, 2026, 01:55 PM UTC
We’ve resolved the core issue, and our fallback protocol has successfully taken over by routing traffic to other databases. We’re already seeing the system recover, and we expect the Prepr UI to return to normal within the next few minutes. Thank you for your patience while things fully recover.
- investigating Aug 19, 2026, 02:36 PM UTC
We are still experiencing issues with Prepr UI availability, with some login attempts resulting in 522 errors. We are monitoring the situation closely and will provide further updates as we have more information.
- resolved Aug 20, 2026, 08:15 AM UTC
The incident is resolved. Thanks for your patience.