Prepr incident

Service disruption affecting multiple Prepr services

Major Resolved View vendor source →

Prepr experienced a major incident on August 24, 2026, lasting 3h 26m. The incident has been resolved; the full update timeline is below.

Started
Aug 24, 2026, 10:09 AM UTC
Resolved
Aug 24, 2026, 01:35 PM UTC
Duration
3h 26m
Detected by Pingoru
Aug 24, 2026, 10:09 AM UTC

Update timeline

  1. investigating Aug 24, 2026, 10:09 AM UTC

    Some customers are experiencing issues with the Prepr UI, MCP Server, GraphQL API, and Content Delivery. We’re investigating and will provide an update as soon as possible. Thank you for your patience.

  2. investigating Aug 24, 2026, 10:45 AM UTC

    The issue has been identified and a fix is implemented.

  3. investigating Aug 24, 2026, 11:08 AM UTC

    Some customers are experiencing issues with the Prepr UI, MCP Server, GraphQL API, and Content Delivery. We’re investigating and will provide an update as soon as possible. Thank you for your patience.

  4. investigating Aug 24, 2026, 11:35 AM UTC

    One of our suppliers is experiencing unusually high traffic. We are rerouting traffic through an alternative transit provider to minimize any impact on our services.

  5. resolved Aug 24, 2026, 01:35 PM UTC

    The incident has now been resolved. Thank you for your patience and understanding.