Prepr incident

FTP Connection issues

Major Resolved View vendor source →

Prepr experienced a major incident on August 19, 2026, lasting 1d 5h. The incident has been resolved; the full update timeline is below.

Started
Aug 19, 2026, 03:06 PM UTC
Resolved
Aug 20, 2026, 08:47 PM UTC
Duration
1d 5h
Detected by Pingoru
Aug 19, 2026, 03:06 PM UTC

Update timeline

  1. investigating Aug 19, 2026, 03:06 PM UTC

    Due to an issue identified with an external provider a small portion of customers may have experience connecting issues to FTP servers.

  2. resolved Aug 20, 2026, 08:47 PM UTC

    We've now resolved the incident. Thanks for your patience.