Posh AI Outage History

Started Oct 01, 2026, 01:30 PM UTC· resolved Oct 01, 2026, 02:30 PM UTC

1. resolved Oct 01, 2026, 02:09 PM UTC

   Posh customers may have experienced an increase in unsure responses affecting Voice Assistants and Digital Assistants. The incident has been resolved and Voice Assistants and Digital Assistants are operating normally. Posh experienced intermittent increases in unsure responses for 60 minutes between 9:25 AM and 10:25 AM Eastern Time on 10/01/2026.

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Started Sep 23, 2026, 03:11 PM UTC· resolved Sep 23, 2026, 05:07 PM UTC

1. identified Sep 23, 2026, 03:11 PM UTC

   Posh customers may be experiencing slow performance affecting Posh Portal and Knowledge Ingestion. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. identified Sep 23, 2026, 04:24 PM UTC

   Posh customers may be experiencing slow performance affecting Posh Portal and Knowledge Ingestion. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

3. resolved Sep 23, 2026, 05:07 PM UTC

   The incident has been resolved and Posh Portal and Knowledge Ingestion are operating normally. Posh experienced slow performance for 97 minutes between 11:11 AM and 12:48 PM Eastern Time on 09/23/2026.

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Started Aug 03, 2026, 04:47 PM UTC· resolved Aug 03, 2026, 07:43 PM UTC

1. investigating Aug 03, 2026, 04:47 PM UTC

   Twillio Update: identified - Engineering has identified the issue. Customers using Deepgram speech models nova-2 and nova-3 for Conversation Relay are hard down. Customers using Deepgram speech model flux or Google speech models are not impacted. Engineering teams are working closely with Deepgram to investigate and remediate the issue. https://status.twilio.com/

2. identified Aug 03, 2026, 05:44 PM UTC

   Twillio Update: identified - Engineering has identified the issue. Customers using Deepgram speech models nova-2 and nova-3 for Conversation Relay are hard down. Customers using Deepgram speech model flux or Google speech models are not impacted. Engineering teams are working closely with Deepgram to investigate and remediate the issue. https://status.twilio.com/ In Progress: Posh is working on a fallback option

3. identified Aug 03, 2026, 06:25 PM UTC

   We are continuing to work on a fix for this issue.

4. monitoring Aug 03, 2026, 06:27 PM UTC

   Twilio has notified us that the issue is resolved. We are testing and monitoring to be sure and will provide another update when the testing has been completed.

5. monitoring Aug 03, 2026, 06:28 PM UTC

   We are continuing to monitor for any further issues.

6. monitoring Aug 03, 2026, 06:28 PM UTC

   Twilio has notified us that the issue is resolved. We are testing and monitoring to be sure and will provide another update when the testing has been completed.

7. monitoring Aug 03, 2026, 07:09 PM UTC

   We are continuing to monitor for any further issues.

8. resolved Aug 03, 2026, 07:43 PM UTC

   All testing was successful, this is resolved.

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Started Jul 16, 2026, 07:42 PM UTC· resolved Jul 16, 2026, 08:59 PM UTC

1. investigating Jul 16, 2026, 07:42 PM UTC

   Some customers may see error responses due to upstream provider latency. We're monitoring closely and will update shortly.

2. monitoring Jul 16, 2026, 08:58 PM UTC

   All is back to normal and monitoring.

3. resolved Jul 16, 2026, 08:59 PM UTC

   This incident has been resolved.

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Started Jun 03, 2026, 05:52 PM UTC· resolved Jun 03, 2026, 06:46 PM UTC

1. investigating Jun 03, 2026, 05:52 PM UTC

   We are investigating a Posh Answers outage and will provide an update within the next 30 minutes.

2. identified Jun 03, 2026, 06:20 PM UTC

   We have identified the issue and a fix is being implemented.

3. resolved Jun 03, 2026, 06:46 PM UTC

   This is now resolved. Posh Answers is operational.

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Started May 27, 2026, 03:17 PM UTC· resolved May 27, 2026, 08:18 PM UTC

1. identified May 27, 2026, 03:17 PM UTC

   The Posh products listed below may have degraded service due to upstream errors from several LLM providers.

2. monitoring May 27, 2026, 06:28 PM UTC

   We have seen a decrease in the error rate from our LLM providers but continue to see some errors. We are actively monitoring and will provide another update in 2 hours, or sooner if there is a change in status.

3. resolved May 27, 2026, 08:18 PM UTC

   This is resolved. We are no longer observing errors related to our LLM providers.

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Started Feb 06, 2026, 02:47 PM UTC· resolved Feb 06, 2026, 05:14 PM UTC

1. investigating Feb 06, 2026, 02:47 PM UTC

   We are currently investigating an issue with Posh KA not returning answers. We will provide another update within 30 minutes or sooner.

2. identified Feb 06, 2026, 03:16 PM UTC

   We have identified the issue and are working on the fix. Next update will be in 30 minutes or less.

3. monitoring Feb 06, 2026, 03:36 PM UTC

   A fix has been implemented and we are monitoring the results.

4. resolved Feb 06, 2026, 05:14 PM UTC

   Knowledge Assistant has been functioning as expected since the fix was implemented this morning. We found that one of our downstream providers was experiencing an outage, so we moved to another provider to maintain availability.

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Started Jan 20, 2026, 09:36 PM UTC· resolved Jan 21, 2026, 02:08 PM UTC

1. investigating Jan 20, 2026, 09:36 PM UTC

   We are currently investigating an issue with our knowledge based products and will provide another update within 30 minutes or sooner.

2. monitoring Jan 20, 2026, 09:59 PM UTC

   A fix has been implemented, we are monitoring the operations and are seeing consistent answers from both products now.

3. resolved Jan 21, 2026, 02:08 PM UTC

   This has been resolved. Posh Answers and Knowledge Assistant are performing as expected.

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Started Dec 22, 2025, 04:22 PM UTC· resolved Dec 22, 2025, 05:03 PM UTC

1. investigating Dec 22, 2025, 04:22 PM UTC

   We are investigating an issue in the Posh Portal that is preventing the display of Intents in the Content Studio.

2. identified Dec 22, 2025, 04:56 PM UTC

   We have identified the issue and are working on a fix. This is a display issue only, the Intents are working, they just cannot be seen in the Content Studio.

3. resolved Dec 22, 2025, 05:03 PM UTC

   This has been resolved. The Intents are now displaying correctly in the Posh Portal. Please refresh the page if you are already logged on.

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Started Nov 20, 2025, 05:19 PM UTC· resolved Nov 20, 2025, 05:45 PM UTC

1. investigating Nov 20, 2025, 05:19 PM UTC

   We are currently investigating this issue.

2. identified Nov 20, 2025, 05:23 PM UTC

   We identified the issue and engineers are working on a fix.

3. resolved Nov 20, 2025, 05:45 PM UTC

   The products are now functioning normally.

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Started Nov 18, 2025, 02:24 PM UTC· resolved Nov 18, 2025, 04:30 PM UTC

1. investigating Nov 18, 2025, 02:24 PM UTC

   We are monitoring Cloudflare and will provide updates as available.

2. monitoring Nov 18, 2025, 02:58 PM UTC

   Cloudflare deployed a fix and Simulator is functioning normally now. We will close out the incident once Cloudfare updates their status. https://www.cloudflarestatus.com/incidents/8gmgl950y3h7

3. monitoring Nov 18, 2025, 03:00 PM UTC

   We are continuing to monitor for any further issues.

4. resolved Nov 18, 2025, 04:30 PM UTC

   The Cloudflare degradation has been resolved.

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Started Oct 23, 2025, 03:24 PM UTC· resolved Oct 23, 2025, 04:22 PM UTC

1. investigating Oct 23, 2025, 03:24 PM UTC

   We are currently investigating an issue with access to the Posh Portal for clients using SSO.

2. monitoring Oct 23, 2025, 03:45 PM UTC

   We have identified the issue and implemented a fix. We are now monitoring and seeing successful logins.

3. resolved Oct 23, 2025, 04:22 PM UTC

   This incident is resolved. We have confirmed access is working again with multiple clients that were affected by this.

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Started Oct 20, 2025, 02:17 PM UTC· resolved Oct 20, 2025, 11:25 PM UTC

1. identified Oct 20, 2025, 02:17 PM UTC

   The AWS outage had an impact to our Voice Assistants overnight, and may still be affecting some bots. Our technology partner, Twilio, has confirmed with AWS that they are still experiencing issues, which is delaying recovery. Twilio is working closely with the AWS triage team to resolve the issue. We will provide another update in 60 minutes or as soon as more information becomes available.

2. identified Oct 20, 2025, 03:28 PM UTC

   Twilio is still experiencing outages across multiple product lines due to an ongoing AWS incident (https://health.aws.amazon.com/health/status ) with their US1 Region. AWS has confirmed EC2 is impacted as well. We will update this incident within 1 hour or sooner if new information becomes available.

3. identified Oct 20, 2025, 04:36 PM UTC

   Twilio is still experiencing outages across multiple product lines due to an ongoing AWS incident (https://health.aws.amazon.com/health/status ) with their US1 Region. Twilio's incident response team still has all hands on deck working on remediation. They are partnering directly with AWS on the incident and have also escalated to their leadership. We will provide another update in 60 minutes or as soon as more information becomes available.

4. identified Oct 20, 2025, 05:54 PM UTC

   Twilio continues to work with AWS to resolve issues. We will provide another update in 60 minutes or as soon as more information becomes available.

5. identified Oct 20, 2025, 06:55 PM UTC

   Twilio continues to work with AWS to resolve issues. We will provide another update in 60 minutes or as soon as more information becomes available.

6. identified Oct 20, 2025, 07:43 PM UTC

   Twilio continues to experience service disruptions due to the AWS outage affecting the US-1 Region. While recovery is well underway, full restoration is still in progress. We will provide an update within 60 minutes or as soon as more information becomes available.

7. identified Oct 20, 2025, 08:34 PM UTC

   Twilio is seeing continued improvement across most products; however, AWS is still performing remediation actions, and intermittent errors may continue until their work is fully complete. Voice services have for the most part fully recovered, though there is still a chance for an intermittent error. We will provide another update within 60 minutes or as soon as additional information becomes available.

8. identified Oct 20, 2025, 09:31 PM UTC

   Twilio is seeing continued improvement across most products; however, AWS is still performing remediation actions, and intermittent errors may continue until their work is fully complete. Voice services have for the most part fully recovered, though there is still a chance for an intermittent error. We will provide another update within 60 minutes or as soon as additional information becomes available.

9. identified Oct 20, 2025, 10:44 PM UTC

   Twilio continues to see improvement; however, AWS is still performing remediation actions, and intermittent errors may continue until their work is fully complete. We will provide another update within 60 minutes or as soon as additional information becomes available.

10. resolved Oct 20, 2025, 11:25 PM UTC

    All Twilio services impacted by the AWS outage affecting the US-1 Region have recovered and are operating as intended. This incident has been resolved.

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Started Oct 02, 2025, 01:24 AM UTC· resolved Oct 02, 2025, 03:22 AM UTC

1. investigating Oct 02, 2025, 01:24 AM UTC

   Posh is getting connection timeout from EASE API and it's impacting the banking functionality. We opened a ticket with EASE for more information and waiting for updates.

2. resolved Oct 02, 2025, 03:22 AM UTC

   This incident has been resolved.

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Started Sep 02, 2025, 04:06 PM UTC· resolved Sep 02, 2025, 08:39 PM UTC

1. investigating Sep 02, 2025, 04:06 PM UTC

   We are currently investigating an issue with our Posh Answers and Knowledge Assistants that occurred between 11:36am and 12:00pm EDT. The products are now functioning normally and we will provide another update once we have more detail.

2. resolved Sep 02, 2025, 08:39 PM UTC

   This outage was caused by an internal API that failed to connect properly to database services after a HA failover. We have implemented improved monitoring and automation for the API to prevent this from occurring again.

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Started Aug 28, 2025, 01:50 PM UTC· resolved Aug 28, 2025, 02:46 PM UTC

1. investigating Aug 28, 2025, 01:50 PM UTC

   We are currently investigating an issue with the display of chat logs for interactions this morning. We will provide another update in 30 minutes, or sooner if there is any change.

2. investigating Aug 28, 2025, 02:21 PM UTC

   We are continuing our investigation and will provide another update in 30 minutes or less.

3. resolved Aug 28, 2025, 02:46 PM UTC

   We have identified the issue and resolved the issue. Chat logs are now displaying normally. There is no loss of data, this was a delay with the message processing that has been resolved.

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Started Aug 18, 2025, 06:20 PM UTC· resolved Aug 18, 2025, 09:22 PM UTC

1. investigating Aug 18, 2025, 06:20 PM UTC

   We are investigating an issue that is causing the chat logs for Posh Digital Assistants to not be available for viewing immediately. The Digital Assistants are functioning normally, and the chat log data is being captured. This is a display only issue. Next update will be provided in 1 hour or sooner if there is a change in status.

2. investigating Aug 18, 2025, 07:19 PM UTC

   We are still investigating this issue. Next update in 1 hour or sooner if there is a change in status.

3. monitoring Aug 18, 2025, 07:35 PM UTC

   A fix has been implemented and we are monitoring the results. The missing chat logs will be updated by EOD today.

4. resolved Aug 18, 2025, 09:22 PM UTC

   This is now resolved.

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Started Aug 05, 2025, 02:24 PM UTC· resolved Aug 05, 2025, 02:40 PM UTC

1. investigating Aug 05, 2025, 02:24 PM UTC

   We are currently investigating slowness in the Posh Portal with loading Chat Logs and Insights data.

2. resolved Aug 05, 2025, 02:40 PM UTC

   We found the source of the slowness and have resolved the issue.

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Started Jul 18, 2025, 03:33 PM UTC· resolved Jul 18, 2025, 06:48 PM UTC

1. investigating Jul 18, 2025, 03:33 PM UTC

   We are currently investigating this issue.

2. investigating Jul 18, 2025, 03:58 PM UTC

   All errors indicated an issue with connectivity to our cloud provider APIs. We are still monitoring our cloud provider status page for additional updates. All products are operational at this time.

3. monitoring Jul 18, 2025, 05:11 PM UTC

   Our cloud provider is still working on the final resolution, but all systems are operational and we are not seeing any issues at this time.

4. resolved Jul 18, 2025, 06:48 PM UTC

   Our cloud provider has declared the incident resolved.

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Started Jul 01, 2025, 02:02 PM UTC· resolved Jul 01, 2025, 05:47 PM UTC

1. investigating Jul 01, 2025, 02:02 PM UTC

   We are currently investigating an issue that is affecting the majority of our Digital and Voice assistants. We will provide another update within 30 minutes or sooner.

2. investigating Jul 01, 2025, 02:13 PM UTC

   We are continuing to investigate this issue.

3. monitoring Jul 01, 2025, 02:15 PM UTC

   A fix has been implemented to resolve the issue, we are currently monitoring the systems.

4. resolved Jul 01, 2025, 05:47 PM UTC

   This incident is now resolved.

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Started Jun 12, 2025, 06:42 PM UTC· resolved Jun 12, 2025, 08:36 PM UTC

1. investigating Jun 12, 2025, 06:42 PM UTC

   Our cloud provider is currently experiencing wide-spread latency and network-related issues across all of their customers. The Posh platform is experiencing degraded performance.

2. monitoring Jun 12, 2025, 07:39 PM UTC

   Our cloud provider has advised that all services have recovered. We are continuing to monitor to be sure this is the case.

3. resolved Jun 12, 2025, 08:36 PM UTC

   This is now resolved, there have been no signs of the earlier issues for the last hour.

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Started May 22, 2025, 04:54 PM UTC· resolved May 22, 2025, 06:57 PM UTC

1. resolved May 22, 2025, 07:42 PM UTC

   All instances of Posh Answers and a portion of the Posh Digital Assistants were offline from 12:54pm to 2:57pm EDT today.

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Started May 02, 2025, 02:40 PM UTC· resolved May 02, 2025, 03:52 PM UTC

1. investigating May 02, 2025, 02:40 PM UTC

   We are investigating an issue that is affecting a majority of the Digital Assistants (Banking, Mobile, and Web) that causes an error message when a Suggestion is selected in the chat.

2. identified May 02, 2025, 02:50 PM UTC

   The issue has been identified and a fix is being implemented. Next update in 1 hour or sooner if there is a change in status.

3. monitoring May 02, 2025, 03:02 PM UTC

   A fix has been implemented and we are monitoring the results. All testing so far indicates that the issue is resolved.

4. resolved May 02, 2025, 03:52 PM UTC

   This issue has been resolved. The issue started at 11:22AM ET on 5/1/25 and was resolved at 10:55AM ET today, 5/2/25.

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Started Mar 31, 2025, 04:17 PM UTC· resolved Mar 31, 2025, 11:03 PM UTC

1. investigating Mar 31, 2025, 04:17 PM UTC

   A small number of Posh Voice Assistants are being adversely affected by an underlying issue with our telephony service provider that is causing calls to fail. We expect another update from our provider within the next hour or sooner if there is a change in status.

2. investigating Mar 31, 2025, 04:59 PM UTC

   Our telephony service provider has identified the issue and has begun implementing the fix. We are no longer seeing errors for our Voice Assistants. We will continue to monitor until we receive notification that this has been fully resolved. Next update in 1 hour or sooner if the status is updated by our provider.

3. monitoring Mar 31, 2025, 05:59 PM UTC

   Posh continues to monitor while we wait for our service provider to complete their updates. We have not seen any errors in the last hour and will continue to monitor until the we receive a notice of resolution from our provider.

4. monitoring Mar 31, 2025, 07:27 PM UTC

   Our service provider has completed their updates, and is currently monitoring. Posh continues to monitor as well. We will provide another update in 2 hours or as soon as more information is available.

5. monitoring Mar 31, 2025, 09:27 PM UTC

   Posh Voice Assistants continue to operate normally. Our telephony provider continues to monitor for system stability. We will provide another update in 4 hours or as soon as further information becomes available.

6. resolved Mar 31, 2025, 11:03 PM UTC

   This incident has been resolved.

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Started Jan 24, 2025, 11:34 PM UTC· resolved Jan 24, 2025, 11:34 PM UTC

1. resolved Jan 24, 2025, 11:34 PM UTC

   We discovered an issue with our Knowledge Assistant and Posh Answers products this evening that was causing all searches to fail. This issue started at 5:09pm, was reported at approximately 5:30pm, and resolved at 6:20pm (All times in EST).

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