Posh AI incident

Posh Digital Assistants - error when a Suggestion is selected

Minor Resolved View vendor source →

Posh AI experienced a minor incident on May 2, 2025 affecting Digital Assistants, lasting 1h 11m. The incident has been resolved; the full update timeline is below.

Started
May 02, 2025, 02:40 PM UTC
Resolved
May 02, 2025, 03:52 PM UTC
Duration
1h 11m
Detected by Pingoru
May 02, 2025, 02:40 PM UTC

Affected components

Digital Assistants

Update timeline

  1. investigating May 02, 2025, 02:40 PM UTC

    We are investigating an issue that is affecting a majority of the Digital Assistants (Banking, Mobile, and Web) that causes an error message when a Suggestion is selected in the chat.

  2. identified May 02, 2025, 02:50 PM UTC

    The issue has been identified and a fix is being implemented. Next update in 1 hour or sooner if there is a change in status.

  3. monitoring May 02, 2025, 03:02 PM UTC

    A fix has been implemented and we are monitoring the results. All testing so far indicates that the issue is resolved.

  4. resolved May 02, 2025, 03:52 PM UTC

    This issue has been resolved. The issue started at 11:22AM ET on 5/1/25 and was resolved at 10:55AM ET today, 5/2/25.