Posh AI incident
Voice Assistants are hanging up on callers | Twillio Issue
Posh AI experienced a critical incident on August 3, 2026 affecting Voice Assistants, lasting 2h 55m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 03, 2026, 04:47 PM UTC
Twillio Update: identified - Engineering has identified the issue. Customers using Deepgram speech models nova-2 and nova-3 for Conversation Relay are hard down. Customers using Deepgram speech model flux or Google speech models are not impacted. Engineering teams are working closely with Deepgram to investigate and remediate the issue. https://status.twilio.com/
- identified Aug 03, 2026, 05:44 PM UTC
Twillio Update: identified - Engineering has identified the issue. Customers using Deepgram speech models nova-2 and nova-3 for Conversation Relay are hard down. Customers using Deepgram speech model flux or Google speech models are not impacted. Engineering teams are working closely with Deepgram to investigate and remediate the issue. https://status.twilio.com/ In Progress: Posh is working on a fallback option
- identified Aug 03, 2026, 06:25 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Aug 03, 2026, 06:27 PM UTC
Twilio has notified us that the issue is resolved. We are testing and monitoring to be sure and will provide another update when the testing has been completed.
- monitoring Aug 03, 2026, 06:28 PM UTC
We are continuing to monitor for any further issues.
- monitoring Aug 03, 2026, 06:28 PM UTC
Twilio has notified us that the issue is resolved. We are testing and monitoring to be sure and will provide another update when the testing has been completed.
- monitoring Aug 03, 2026, 07:09 PM UTC
We are continuing to monitor for any further issues.
- resolved Aug 03, 2026, 07:43 PM UTC
All testing was successful, this is resolved.