Posh AI incident

Posh Answers and Posh Knowledge Assistant - answers failing to be provided

Critical Resolved View vendor source →

Posh AI experienced a critical incident on January 20, 2026 affecting Posh Answers and Knowledge Assistants, lasting 16h 32m. The incident has been resolved; the full update timeline is below.

Started
Jan 20, 2026, 09:36 PM UTC
Resolved
Jan 21, 2026, 02:08 PM UTC
Duration
16h 32m
Detected by Pingoru
Jan 20, 2026, 09:36 PM UTC

Affected components

Posh AnswersKnowledge Assistants

Update timeline

  1. investigating Jan 20, 2026, 09:36 PM UTC

    We are currently investigating an issue with our knowledge based products and will provide another update within 30 minutes or sooner.

  2. monitoring Jan 20, 2026, 09:59 PM UTC

    A fix has been implemented, we are monitoring the operations and are seeing consistent answers from both products now.

  3. resolved Jan 21, 2026, 02:08 PM UTC

    This has been resolved. Posh Answers and Knowledge Assistant are performing as expected.