Posh AI incident
Posh Voice Assistants - some calls not completing
Posh AI experienced a major incident on March 31, 2025 affecting Voice Assistants, lasting 6h 46m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 31, 2025, 04:17 PM UTC
A small number of Posh Voice Assistants are being adversely affected by an underlying issue with our telephony service provider that is causing calls to fail. We expect another update from our provider within the next hour or sooner if there is a change in status.
- investigating Mar 31, 2025, 04:59 PM UTC
Our telephony service provider has identified the issue and has begun implementing the fix. We are no longer seeing errors for our Voice Assistants. We will continue to monitor until we receive notification that this has been fully resolved. Next update in 1 hour or sooner if the status is updated by our provider.
- monitoring Mar 31, 2025, 05:59 PM UTC
Posh continues to monitor while we wait for our service provider to complete their updates. We have not seen any errors in the last hour and will continue to monitor until the we receive a notice of resolution from our provider.
- monitoring Mar 31, 2025, 07:27 PM UTC
Our service provider has completed their updates, and is currently monitoring. Posh continues to monitor as well. We will provide another update in 2 hours or as soon as more information is available.
- monitoring Mar 31, 2025, 09:27 PM UTC
Posh Voice Assistants continue to operate normally. Our telephony provider continues to monitor for system stability. We will provide another update in 4 hours or as soon as further information becomes available.
- resolved Mar 31, 2025, 11:03 PM UTC
This incident has been resolved.