Posh AI incident

Posh Portal access via Single Sign On (SSO) is failing

Major Resolved View vendor source →

Posh AI experienced a major incident on October 23, 2025 affecting Posh Portal and Knowledge Assistants, lasting 57m. The incident has been resolved; the full update timeline is below.

Started
Oct 23, 2025, 03:24 PM UTC
Resolved
Oct 23, 2025, 04:22 PM UTC
Duration
57m
Detected by Pingoru
Oct 23, 2025, 03:24 PM UTC

Affected components

Posh PortalKnowledge Assistants

Update timeline

  1. investigating Oct 23, 2025, 03:24 PM UTC

    We are currently investigating an issue with access to the Posh Portal for clients using SSO.

  2. monitoring Oct 23, 2025, 03:45 PM UTC

    We have identified the issue and implemented a fix. We are now monitoring and seeing successful logins.

  3. resolved Oct 23, 2025, 04:22 PM UTC

    This incident is resolved. We have confirmed access is working again with multiple clients that were affected by this.