Posh AI incident

Investigating an Issue that impacting All Posh Products

Minor Resolved View vendor source →

Posh AI experienced a minor incident on July 18, 2025 affecting Posh Portal and Voice Assistants and 1 more component, lasting 3h 14m. The incident has been resolved; the full update timeline is below.

Started
Jul 18, 2025, 03:33 PM UTC
Resolved
Jul 18, 2025, 06:48 PM UTC
Duration
3h 14m
Detected by Pingoru
Jul 18, 2025, 03:33 PM UTC

Affected components

Posh PortalVoice AssistantsDigital AssistantsPosh AnswersKnowledge Assistants

Update timeline

  1. investigating Jul 18, 2025, 03:33 PM UTC

    We are currently investigating this issue.

  2. investigating Jul 18, 2025, 03:58 PM UTC

    All errors indicated an issue with connectivity to our cloud provider APIs. We are still monitoring our cloud provider status page for additional updates. All products are operational at this time.

  3. monitoring Jul 18, 2025, 05:11 PM UTC

    Our cloud provider is still working on the final resolution, but all systems are operational and we are not seeing any issues at this time.

  4. resolved Jul 18, 2025, 06:48 PM UTC

    Our cloud provider has declared the incident resolved.